Getting someone on the phone is difficult at timesThe service is always awesome when I have my car serviced
Verified User
•
Nov 4, 2025
2.0/5
2.0/5
I overpaid for the car so I gave sour taste in my mouth. Probably would not have used you for service but I got five free oil changes. Now that they are up I’ll likely go elsewhere. Also in the beginning they tried to sell me stuff every visit. Services. I make it clear to just change my oil. However the last visit I out four tires on thanks to your service advisor.They were fine.
Verified User
•
Nov 3, 2025
They said the battery has 2 year warranty had to pay $140.00 to get this resolved.
Verified User
•
Nov 2, 2025
5.0/5
5.0/5
My problem with this service is that the car is 28 months old.the battery went bad and had to pay $140.00 for a pro rated charge. I think it’s awful that this isn’t covered for at least 3 years like all other car manufacturers. I’ve bought 2 cars from Bob Mills and not happy about that charge. I would like to talk to someone from Mitsubishi about this. Phone is 609-902-2151Everyone is professional and pleasant
Verified User
•
Oct 23, 2025
5.0/5
5.0/5
I stopped at Nissan just down the road with my heart set on a Pathfinder due to motor size (v6). I left due to the sales agent. He lost them the sale. Your sales rep, Chris, was respectful of my wishes and my time. His approach was honest, warm and straightforward. Anthony began to work with us and truly to me his integrity shines through. They are both true assets to your company. I was sold on them more than the car. They got the sale. Don’t get me wrong, the car is fabulous.Chris, our sales agent and Anthony, our finance manager were both amazing. They answered our questions, made great recommendations, and listen which is such a huge part of customer service. The entire team was super nice.
Verified User
•
Oct 21, 2025
Didn't honor the warranty. The SUV has 10,900 miles on it ( 2023). On a trip the drivers seat really feels bad. The person who checked the seat stated it wasn't bad enough to replace.
Verified User
•
Oct 17, 2025
5.0/5
5.0/5
Very satisfied with the service department and Josh the service advisor. Anytime I have a question or need information I can count on him to steer me in the right direction.
Verified User
•
Oct 16, 2025
3.0/5
3.0/5
nonoThey refused to fix the drivers seat under warranty.
Verified User
•
Oct 14, 2025
5.0/5
5.0/5
I originally called for an appointment. I left a message with a receptionist and she told me I would get a call back, but it never happened. So, I made the appointment online.Always accommodating
Verified User
•
Oct 2, 2025
5.0/5
5.0/5
The entire process was highly professional yet personal. Highly recommendNo pressure environment
Getting someone on the phone is difficult at timesThe service is always awesome when I have my car serviced
Verified User
•
Nov 4, 2025
2.0/5
2.0/5
I overpaid for the car so I gave sour taste in my mouth. Probably would not have used you for service but I got five free oil changes. Now that they are up I’ll likely go elsewhere. Also in the beginning they tried to sell me stuff every visit. Services. I make it clear to just change my oil. However the last visit I out four tires on thanks to your service advisor.They were fine.
Verified User
•
Nov 3, 2025
They said the battery has 2 year warranty had to pay $140.00 to get this resolved.
Verified User
•
Nov 2, 2025
5.0/5
5.0/5
My problem with this service is that the car is 28 months old.the battery went bad and had to pay $140.00 for a pro rated charge. I think it’s awful that this isn’t covered for at least 3 years like all other car manufacturers. I’ve bought 2 cars from Bob Mills and not happy about that charge. I would like to talk to someone from Mitsubishi about this. Phone is 609-902-2151Everyone is professional and pleasant
Verified User
•
Oct 23, 2025
5.0/5
5.0/5
I stopped at Nissan just down the road with my heart set on a Pathfinder due to motor size (v6). I left due to the sales agent. He lost them the sale. Your sales rep, Chris, was respectful of my wishes and my time. His approach was honest, warm and straightforward. Anthony began to work with us and truly to me his integrity shines through. They are both true assets to your company. I was sold on them more than the car. They got the sale. Don’t get me wrong, the car is fabulous.Chris, our sales agent and Anthony, our finance manager were both amazing. They answered our questions, made great recommendations, and listen which is such a huge part of customer service. The entire team was super nice.
Verified User
•
Oct 21, 2025
Didn't honor the warranty. The SUV has 10,900 miles on it ( 2023). On a trip the drivers seat really feels bad. The person who checked the seat stated it wasn't bad enough to replace.
Verified User
•
Oct 17, 2025
5.0/5
5.0/5
Very satisfied with the service department and Josh the service advisor. Anytime I have a question or need information I can count on him to steer me in the right direction.
Verified User
•
Oct 16, 2025
3.0/5
3.0/5
nonoThey refused to fix the drivers seat under warranty.
Verified User
•
Oct 14, 2025
5.0/5
5.0/5
I originally called for an appointment. I left a message with a receptionist and she told me I would get a call back, but it never happened. So, I made the appointment online.Always accommodating
Verified User
•
Oct 2, 2025
5.0/5
5.0/5
The entire process was highly professional yet personal. Highly recommendNo pressure environment