The peace that I felt

For a luxury apartment, the build is very cheap. I can hear every single time my upstairs neighbor walks, closes any door, or makes a movement. Staff is great. Gym is starting to look a little worn

The building is very loud. You hear everything from upstairs neighbors due to poor design. People regularly smoke weed, drink, or have dogs off leash in common areas. Packages are often delivered to the other building and it takes a long time to receive them when this happens. Security won't check to confirm that the pool is empty when common areas close. You will smell the grill and smoke when it is being used.It isn't a luxury apartment - it is a mid-tier apartment with a good number of problems. I do not expect to renew our lease.

I was enjoying my apartment until recently. The neighbor upstairs sounds like he is stomping when he walks. I understand this is part of apartment living, but I can hear him every single time he walks across his apartment and opens his closet door. He will pace around the apartment in the middle of the night and wake me up. I complained to the property management 3 times and I don’t think they actually sent him a message to stop. I finally couldn’t take it anymore and went up to ask him to walk lighter or wear slippers. He said he will try. I noticed it’s a bit better. I don’t think the property management askedhim directly, but only sent mass emails. Seems like a build quality issue, as I can hear him open his closet as well.

I decided to move out because of ongoing noise, cleanliness, and management issues that were never properly addressed. The walls and floors were so thin I could hear my upstairs neighbors’ entire schedule — it often sounded like constant stomping, but management refused to intervene because it wasn’t “during quiet hours.” Their only suggestion was to call a patrolling security line that never actually resolves anything.The property’s upkeep was unacceptable. I frequently saw dog waste in hallways and stairwells, roaches in common areas, and homeless individuals sleeping in the courtyard. Cars also speed through the garage, making it unsafe for residents.What made this experience worse was the poor management and clear favoritism shown toward certain residents. I experienced delays with my own package access codes while staff casually decorated other residents’ packages with hearts and smiley faces — completely unprofessional behavior. The only reason any positive changes happened (like the increased cleaning schedule or garage mirrors) was because I personally escalated the situation to upper management and CC’d the company’s VP team.It shouldn’t take that level of escalation just to get basic property standards met. I’m relieved I was able to end my lease early, because the management’s priorities and professionalism were unacceptable.

Cindy was amazing. She was very thoughtful and informative. She took time to answer all of our questions and concerns. She was also very engaged.

I gave this rating because they had great customer service, good attitude, very welcoming and the apartments were very nice.

Apartment was clean and the leasing agent was very helpful

The tour guide was very nice and knowledgeable about the move-in process and the building amenities.

Apartment was great as well as the complex. Cindy answered all of our questions and was very personable