Hire more people to work in Memory because the residents ratio doesn't match at all with the caregivers. The ratio is too high per caregivers therefore giving the caregivers burnouts everything. Making the caregivers to be so frustrated and even after asking for more help severally there hasn't been any action taken. And also,having not honored what some of us were promised while being hired that after 90 days there would be a pay rise which never happened even after working for months.

I love our residents and the families that we serve. I love the new direction sales & marketing is going, especial with Brandi supporting/leading external business development. Billy and Charlie are extremely supportive in our efforts to succeed using guidance, critique, and encouragement. I believe that corporate support could be more readily available to staff if there is a conflict in the building and no resolve with the ED or Regional. Many have expressed that they feel like their voices aren't heard, nor are they supported. Everyone should be comfortable following the chains of command, without judgement, and know that they will receive a response/feedback when desired. We could improve on the pay scale for our area. It's hard to keep staff with our current rates. I love the community that I serve!

The culture needs to improve. We are here to care for the residents, not just take home a paycheck. If someone doesn’t genuinely care about the elderly and have a passion for serving them, they shouldn’t work here.

Give employees raises..

good

I told the nurse my mom was dying 24/48 hours. Then he asked me about Jan schedule. My mom died in 48 hours and I told him and he said I was supposed to work while we were planning her funeral. Horrible communication and lack of sympathy

I want comme back to do good jobs

It was a pleasure being here. Hope to see you again. Thank you

In the beginning, I didn’t have too many issues or concerns. My issues and concerns just recently started when they started moving me from my assigned position. My biggest issue is working in the dining area as a server with the hardest care, while others only have 2-4 residents to serve, while I serve 12-15 residents. It’s totally not fair.

Everyone was very friendly. The community was very clean.