The maintenance is a mess. Lora is hard to reach and unreliable. She sends emails OFTEN indicating wrong dates or mixes up maintenance tickets. The maintenance person can barely see and is truly far too old to be responsible for heavy manual labor.

The issue is still there

Thanks!

Replacement equipment is being ordered.

My work order was closed but my issue wasn’t fixed.

How can question 2 require a rating if the WO was completed?

The service request I am referring to is the intercom set up. I have been here since December 22, 2025. The intercom set for my apartment is still not set up. I do not even know what the issue is. I was initially told the problem was that the number I am using is not a local number. So I got a local number. The set up is still not processed. I must actually go down to the front door of the building to let any guests in. I really would like this to be processed.

Keith was prompt, efficient, and courteous. I very much appreciate him.

Question 2 should have a "not applicable" choice to be used if the work order us complete.