I have always had fantastic experiences with the service department at Smail Mercedes, and this past one is at the top of the list. They were extremely accommodating with my schedule, even opening early and giving me a ride back to my place of business when my own arrangements fell through. They had my vehicle finished prior to the committed time, and although it subsequently required additional work, they were able to complete that in a timely fashion as well...all in the middle of reconstruction to the main center that had the staff working out of trailers. I very much appreciate all of their hard work, dedication, and commitment to customer service!

AS always, our experience was dignified and respectful. With our busy schedule it was very appreciated. The reminder card, and phone call, to delivery of the serviced vehicle and everything in between. Thank you.

I feel so fortunate when I call Bud Smail Mercedes for service. They come and take my car from home or my work and usually return the same day. I'm never without a car. Which is very important for my work. When I get my car back it's clean, it's spotless. Just the way I left it.

In over 30 years of buying cars I have never had the kind of pleasurable and respectful experience I have encountered time and time again at Bud Smail Mercedes!

This was my first service experience at Smail Mercedes. The team did a fine job and completed the agreed upon work on time.

dealership has been first class and very professional

The service staff and Stan Petrigac and his staff always make me feel welcome and I enjoy my visits to the dealership.

Bill C. made the whole buying process fun and easy. Have been a long time customer and will continue to go to Smails in the future.

Great service very accommodating.

Dealer personnel are courteous, helpful, willing to listen to and answer questions pertaining to my C-300. If an answer to my inquiry isn't immediately known, the service personnel promptly find the answer for me. After being serviced, my car is always washed and vacuumed which I appreciate. This is the second car that I've purchased from Smail Automotive Group. My first, a 2008 Mazda Miata was my first experience with Smail. My Mazda Service Advisor provided me with superior service and I can honestly say that was a large factor in me purchasing a Mercedes-Benz from Smail and really not considering "shopping" other M-B dealerships.