Try to get add on warranty to work quicker on a problem

I was told my car was ready and it was not. I made an appt at 8:30 dropped it off at 8:15 by 11 i received a ride to dealership to find out my car paper was switched with another car. I had to wait as they told me they would hurry and get it done. When i drove off lot my car seats and console was covered in oil.

It was a horrible experience! The communication and organization in the service department along with whoever answers the phone is awful. Messages not returned, no information was shared about the re

Preformed the maintenance when scheduled, actually taken 15% off with my coupon. Doesn't seem worth the high cost.

To expensive

I called via regular phone service several times. I was put on hold and eventuality dropped. Finally talked to someone who said they’d call back but didnt. I finally just dropped by. Once I arrived your people took good care of me

How do I change at 7:30 finally called at 2 PM to see if my truck was ready yet. I’ll change was $120. Fuel filter was $200. I won’t be back.

Communication would’ve been great. Our vehicle sat here for 2 weeks without having any work done (or being told it hadn't been started) when we were told it would be done the following week. No one would state why it wasn’t started yet, just blew us off multiple times. We need this vehicle to get me a few more years until kids are both forward facing and we planned on coming to Frank Leta for my future vehicle purchase but after this experience, we will take our future care purchase elsewhere.

No comment at this time

The service department could improve on their communication between their customers and staff. Staff did not relay questions the I had to the service department management or the techs despite me calling repeatedly. My vehicle eventually broke down. Terra, with the service department, Sean, in sales, and Tracy, the GM, helped with getting me a loaner vehicle and making sure things were resolved quickly after the break down occurred.