The service manager was excellent. She went above and beyond trying to get me the information I was requesting. The issue was with the lack of communication between technician and the service manager. I regularly requested the diagnostic data and reports that were generated from this diagnostic but was regularly left with nothing to show for the repair the service manager was trying to explain and ultimately trying to charge me for. Made it hard to approve repairs with any confidence.

Communicate

They shoulda come to waiting room and tell me they didn't fix my door lock. Instead, they said. Ok Mr. Godwin you're all set to go. I didn't find out they didn't fix it till I went to get in my truck to go home. Not very professional

Explaining to me why the ECM would go out of a pickup that hadn’t even been started in 3 weeksAnd wanting a oil cooler liner replaced on a pickup that has no signs of a leak in a driveway that’s asphalt

Nothing you could control. Prices. Fixed income. Service was excellent. Time in to time out very good. Great attitudes from everyone. Thanks

Communication

$79 for a fkng air filter for starters. Disgraceful I'm debating whether I'll ever do business with you in the future

Check your service department pricing. $139 for oil change for my Buick Envista. As I did not buy my car from Let’a but more convient for me to service @ cape. My first service @ Let’s in April 2025 was $73.. Next one in January 26’ was $155. Somehow my new car with 12,000 miles needed oil conditioning and something else. added. My service yesterday was $139 for oil change and rotation. Website states $109 for same service. Michele Martin

Their service members are much more efficient and better than the sales people... that's for sure. What do you think Ms Brooke

They told me my truck would be washed and detailed, and it didn’t happen