It took 2 hours for a simple oil change.

Sometimes it takes a while to get vehicle in to get fixed

Well, how about go into your parking lot and get my vehicle that's been checked in and do the service I had scheduled. I got a text over an hour after my appointment time saying I missed my appointment. I had to call and remind the staff that they checked my car in, have my keys, and its in their parking lot. Go get it and do the scheduled service

Have not heard anything back on whether my vehicles repair will be covered under my warranty or not in a month. I would have thought that would be more than enough time to have gotten a response from Ethos since the call to them was to have happened the next business day.

Being the only vehicle we had it was hard to get anywhere but thankfully we had our son to get supplies for us in the wait time. A loaner vehicle would have been nice, but all in all you did a good job. Thank you

The diagnostic could have been done while the oil change and tire rotation was being done. The issue with the parking brake should have been fixed. The wait time was over 5 hours!

No

Lower the price

I was told it would be about an hour. It took one hour and forty five minutes. Too long in my opinion. Received initial text telling me I would receive updates on progress. Never received anything else. Staff was polite.

I don’t think it should take 1 hour and 45 minutes for an oil change and tire rotation. I don’t think I will be back