Great employees and we love Mike Ashby

To correct my car didn’t take long because I dropped it off so I gave them a time that I’d be picking it up but again they never told me they would be removing the sensor from my tire. They just assured me when I picked it up the truck would be all set.I asked the service department to remove the metal caps on my tires because I was unable to put air in them. They did that but on one tire I had to get the tire stem replaced that cost me $80 plus $40 for labor a $95 diagnostic and they were trying to charge me that for all four of my tires ID declined because that’s not the service that I asked for. I only wanted them replaced if they were broken and now I have that same tire that I paid $120 I have no sensor to check the air in my tires so I have to now make a follow up appointment and I know they’re gonna tell me that a sensor cost probably $80 so I’m feeling really inconvenienced why would they not add a sensor if they knew I wasn’t gonna be able to check the air pressureI feel like the service person only clearly communicated with me when I turned down purchasing additional parts at $80 a tire and then they called me back five minutes later to tell me they could get the parts for $40 instead of $80 and I still declined the serviceMy truck has not been washed by your service department and my last three visits

Because Mike told me to

I made the appointment over the phone and they took down all my info and i was at the appointment right on time. The guy behind the desk made me go over everything again with him when I had already done it over the phone. It was like my appointment didn't even matter and he had no idea why I was there. Why do I have to tell multiple people why I am there if no one is going to write it down or put it in the computer. I kept saying "I already went over all of this and made an appointment. All my info is already in your computer", but it didn't matter to them.They told me 1-2 hours for the service. it took 7 hours until I received the call that my car was ready. Dropped off at 8:30 and got the call at 3:30 that it was finished.Not organized at all. The guy checking me in would not go and look to see i had an appointment and made me go over everything again with him when i already did it when i made the appointment.I have already explained how this entire experience and the tech were just bad at their job...I will never go back to Burdick and I know I have already told multiple people about just how bad of a job these people do over there. Absolutely no attention to detail or care for the customer when they call or ask a question. Probably the last Mitsubishi I will buy in my lifetime because of this whole situation as well. How do I go an entire year with no radio/ head unit on a 2-3 year old car and it not get fixed quicker????I already explained why I rated this so low in my last question about the incompetency with the greeter.

I was very satisfied with the service that I received for my car and the amount of time they took and the sales person was very nice

The only thing that was annoying was the television in the waiting area could only get one channel because the remote got lost and they said the channel could not be changed.The service was great and it was completed the same day. We thought we would have to come back to have it completed. Phil was awesome in having the parts in stock and working with our budget and warranty. He always does his best and gives it his all. We are very happy we the work performed at the shop.

excellent service and friendly /helpful staff

Keep up the GREAT JOB!! You all do it with Excellence! Thank You All!👍👍👍😅😅😅Because we just Love, you all so very much! You’re ALL SO AMAZING to us! Thank You, Matt & ALL OF THE TEAM!! We love our new vehicle!! ♥️♥️♥️

Nate was a great sales person. He listen to what I wanted, any questions I had Nate had the answer. I would recommend him to my friends and family.All the employees were nice and friendly when I walked in. They listen to what I wanted in a vehicle and got what I needed.

See prior comments. Additionally, I was dissatisfied with the quality of the brakes installed prior to this visit. Nowhere in my previous receipt did I see a warranty that explained 12 months or 12000 miles. These only lasted 24000 miles while the original brakes lasted almost 50000 miles. I was told it was not unreasonable to expect to have to get new brakes yearly. I find this excessive especially since they cost around $1400 per replacement.As stated before the whole process took longer than I expectedI love my vehicle but am not happy bringing it in for service since it’s always a challenge. I’ve tried to be sensitive in the past because some of the people have been nice and I tried giving the benefit of the doubt but this put me over the edge. My previous visit in June was excessively long and the service person offered me a free tire rotation as compensation, writing it on a business card. Apparently I was supposed to hold on to the business card as proof and since I didn’t I was not able to take advantage of that compensation. There needs to be some record of these things as well as services performed on customer vehicles. I shouldn’t have to bring my prior receipts in to prove what work you’ve done. Even though I love my car I will not be buying another Mitsubishi.They included suggested services which I just had done in June 2025. Apparently they didn’t look at my service record nor determine from the car that these services had already been performed.I called for an appointment and spoke to a person who took all my information who then transferred me to someone else without filling that person in and I had to reexplain what I was looking for.