I am a resident of Canyon Flats (661 University Way, Reno, NV 89501). I signed my lease in May 2022 and moved in in August 2022, and I hold the longest-standing lease in the building. I am asking that this be routed to the regional manager or corporate contact responsible for Canyon Flats, because it needs action beyond the on-site office.USPS classifies Canyon Flats as dormitory/single-point delivery. This appears to date from 2020, when the University of Nevada, Reno leased the building as an interim residence hall. That arrangement has ended, but the classification was never updated. As a result, USPS carriers will not deliver to our USPS-approved unit mailboxes, the on-site team has to sort mail for all 158 apartments, and residents cannot file USPS Change of Address orders.Several property managers have tried to fix this without success. Nick Moon is aware of the issue. I have filed four USPS service requests (91407129, 91805589, 91827970, 92116572), and Senator Jacky Rosen's office is opening an inquiry. USPS guidance directs property owners and managers to work with the local USPS Growth Manager to change the mode of delivery, so a request from PeakMade or the ownership group is what will move this forward.I have prepared documentation showing the building does not meet the USPS dormitory definition, including floor plans, Washoe County records (Apartment, 158 units), and mailroom photos. I'm happy to share it.Please connect me with the person at PeakMade who can coordinate with ownership and USPS to request the reclassification.Monika Koshinski, Unit 562(775) 800-6116mk.nv@aol.com

My fob key just stopped working (10/2/26). I'm hoping it would be possible to get my key reprogrammed by tomorrow morning (10/3/26)?

I just viewed why I was charged the $25 and I moved out a month before I had to and I left my room clean, but I did leave the door open so I don’t know if my roommate at the time went into my room and left her trash there, but I haven’t been in that room for a month and I left it clean. I have pictures as well. The only thing I had on my desk was a cup, but that was it, and I ended up taking it with me after taking the photos.

I apologize for any miscommunication regarding my account. However, I am very concerned that the issue has not yet been fully investigated or resolved.As I previously explained, there was more than $900 available in my resident portal on July 29, which was intended to cover my August payment. I have provided documentation of this several times and have reattached the screenshot for the fifth time for your review. Although I was told the error appeared to be on the property management side, the funds still do not appear to have been properly applied to my account.At this time, my account appears to be showing a balance that is more than twice what I believe I actually owe. My understanding is that my correct balance should reflect:The September rent and utilities;Minus any remaining credit from the August payment funds; andRemoval or waiver of any late fees, charges, or other additional fees resulting from this unresolved account error.I also need my internet service restored as soon as possible. The service interruption appears connected to this unresolved billing issue, and I should not be without service while the account discrepancy is being reviewed.Please provide a detailed review of what happened to the funds shown in my portal on July 29, confirm when the credit will be applied, update my account to reflect the correct balance, waive any erroneous charges, and restore my internet service.If the leasing department is not able to resolve this matter directly, please let me know the name, title, phone number, and email address of the appropriate person or department—such as a property manager, regional manager, corporate billing team, or resident accounting department—who can investigate and resolve this promptly.I am sincerely requesting assistance and would appreciate a timely response. Thank you for your attention to this matter.Sincerely,Michael Wilhite Jr

There is a charge for about $33 but if I recall that is the amount extra I left with my last money order and hadn't had transfered back after given the difficulty with needing to use money orders, from my understanding this is extra money left in the account, and there are other charges I find confusing as it doesn't quite add up when trying to do the math of it.

Apartment was a very dirty when moved in. The place is a dump.

I am disputing the full $130 in move-out charges, including the $45 flooring cleaning fee, $35 cleaning fee, and $50 painting fee.Regarding the flooring charge, the carpet shown in the inspection photographs was not dirty or stained. I vacuumed the carpet thoroughly before moving out. Vacuuming raises and changes the direction of the carpet fibers/pile, which can cause different sections of the carpet to appear lighter or darker depending on the direction of the fibers and the lighting. The variation shown in the photographs is consistent with the freshly vacuumed carpet pile and should not be treated as evidence that the carpet required additional cleaning. I therefore dispute the $45 flooring cleaning charge.I also dispute the $50 painting charge. Most importantly, the wall patch shown in the move-out photographs was not made by me. That patch was performed by Canyon Flats/its maintenance personnel. I should not be charged for painting or repairing an area that was patched by the property itself. I also do not believe the other photographs demonstrate tenant-caused wall damage beyond ordinary wear and tear.I respectfully request that Canyon Flats review these charges, particularly the flooring and painting charges, and remove or significantly reduce the amount assessed. The carpet was thoroughly vacuumed before I moved out and was not left dirty or stained. I also did not wear outdoor footwear in my room during my tenancy, which further limited dirt and debris being tracked onto the carpet. The difference in color visible in the photographs is due to the carpet fibers being raised and facing different directions after vacuuming, causing them to reflect light differently. This should not be interpreted as evidence that the carpet was dirty or required additional cleaning.Additionally, the wall patch shown in the photographs was performed by Canyon Flats and not by me. I therefore do not believe it is reasonable to charge me for painting associated with a repair or patch performed by the property itself.Given these circumstances, I do not believe the full $130 in charges is justified. I respectfully request that the charges be removed or significantly reduced after reviewing these circumstances and Canyon Flats' maintenance records.

To: Canyon Flats Management & Billing TeamFrom: Zain Imtiaz SyedApartment / Room: 346-ADate: August 26, 2026I am writing to formally dispute the move-out charges assessed against my account. The damages and cleanliness issues noted do not reflect conditions caused during my tenancy, but rather pre-existing damage present upon my move-in last year, general wear-and-tear, and cosmetic damage caused directly by your on-site maintenance staff.Upon moving into the unit last year, the apartment—both my private bedroom/bathroom and the shared common area—was handed over in a severely messy, poorly maintained state that had clearly not undergone standard turnover cleaning or inspection.Itemized Pre-Existing Conditions & IncidentsOverall Cleanliness & Common Areas: At the time of move-in, both the common areas and my individual room were left unclean from the prior occupants, requiring significant cleaning on my end simply to make the space habitable.Cupboard Fixtures & Adhesive Clips: Multiple clips were left stuck firmly to the cupboard walls prior to my occupancy.Swollen & Malfunctioning Doors: Both my bedroom door and bathroom door were swollen upon arrival and could not shut or latch properly.Maintenance Damage (Bathroom Door Frame): Because the bathroom door would not close, I submitted an official work order. During the repair, the assigned maintenance technician chipped and pulled off a large chunk of paint from the wall surrounding the door frame. This was not resident damage; it was caused entirely by Canyon Flats maintenance personnel while resolving a pre-existing structural defect.Bathroom Condition: The bathroom was received in substandard condition, showing accumulated wear, staining, and deferred maintenance prior to my move-in date.Bedroom Wall Condition: The walls in my bedroom already had visible scuffs, marks, and surface damage when I took possession of the room.Request for ResolutionGiven that these issues were either pre-existing upon move-in or directly caused by your maintenance staff during an authorized repair, holding me financially liable for them is improper.I request that you review the move-in inspection logs, previous maintenance tickets for the bathroom door, and adjust my final statement by removing all charges related to these areas. Please provide an updated, itemized zero-balance or corrected statement within 5 business days.Thank you for your prompt attention to this matter.Sincerely,Zain Imtiaz Syed775-376-6988

Apply the deposit to the invoice

I was charged a cleaning and painting fee, but the pictures provided do not show any damage or excessive cleaning needed. I do not understand why I am being asked to pay this fee.When I moved into the apartment, it had not been professionally cleaned. I had to clean the apartment myself that night before I could properly move in. I also cleaned the apartment before moving out.I have pictures as proof of the condition of the apartment. Given this, I do not believe the cleaning charge is justified, and I would appreciate it if the fee could be reviewed and removed.