On the FMO it mentions something about the flooring, but when I asked the front desk they said it was about cleaning. We rented a carpet cleaner to make sure the floors were spotless and also cleaned the whole room. I even have video proof that the room was clean when I left.

Greetings, I have attempted to resolve this issue with management but nothing is being done as I continue receiving notifications directing me to submit a payment of $400. This response serves as formal notice that I dispute the validity of the $400 charge assessed against me following my tenancy at Canyon Flats. I also object to any attempt to forward this alleged debt to a collection agency, as this correspondence provides notice that the charge is not valid under Nevada Revised Statute 118A. In your initial correspondence, you described the $400 charge as a "turn damage fee" requiring flooring replacement. I disputed this charge and provided video evidence clearly showing the good condition of the room, flooring, and carpet at the time of move-out. In your September 18, 2025 reply, your rationale for the charge was adjusted, now stating that the carpet required replacement due to a “heavy odor.” This is slightly inconsistent with your original justification and lacks factual support. I disagree with this conclusion. I am a non-smoker, had no pets, and occupied the room for only seven months. There is no valid reason to believe a "heavy odor" necessitating full carpet replacement would have developed under these circumstances. As the landlord you have the obligation to furnish proof of damage beyond normal wear and tear (including the existence of the alleged odor) for the charge to be valid which you have not done. As the landlord you also must provide documentation that the odor necessitated carpet replacement vs standard carpet cleaning, which you also have not done. Remedy Requested: I am requesting the following: 1. (1) The $400 charge be removed 2. (2) Confirmation that this matter will not be referred to a collection agency. I appreciate your prompt attention to this matter.

Good Morning, There seems to be an error on my account. I was told that the roommate with the cats had to be issued the cost of the damage and I was not going to pay anything. Can I please get my money refunded that I paid because I did not have any damage in my room which was inspected by your employees and then locked as I was told that on another visit they came to check the room with the bad carpet “Emma’s Room” and I was told again I will not be charged. The other roommate at this apartment Emma and her boyfriend had the cats as per their addition to animals in their lease. The animals never stepped one foot in my room. My information is Tiffany Allegra Campozano Lease #15161033 Unit 224-B The picture I was presented showed the said roommate's cats locked in her room as well.

Hello, My name is Jason Aguilar, and I am an economist with the State of Nevada. Your establishment has been randomly selected to participate in a mandatory report for the Occupational Employment and Wage Statistics (OEWS) program, conducted in collaboration with the Bureau of Labor Statistics (BLS). This program provides critical data used to inform public policies, develop training programs, spur interest for occupations and support planning for the future. Please forward this email to the appropriate person in your organization who can assist with providing data for Nevada-based employees. I am happy to work with you to complete this report and ensure that this essential economic data is collected. Thank you for your cooperation. Best regards,