People in the office are nice, but completely unorganized and no one has any idea what’s going on. They cannot communicate and always give different information based on who you talk to. Moving out and transferring is a nightmare and you’re told day of what is going to happen. They expect you to drop everything and adhere to their made up schedule like the residents don’t have their own lives.

I got sent a bunch of photos of the floor, which are blurry which I can't see what are on the floor exactly that is dirty and then I got sent photos of the microwave which I did not dirty and the stove was scratched up, which was there when I first moved in and the fridge which is completely empty with nothing inside and a blue string hanging from the ceiling, which was there when I moved in . None of the mess of the photos are from me and I moved out a month ago so there's also no proof that it was me and me and my roommate were both charged $90 so you're saying that the cleanup fee is more than $180 for things that can be easily wiped down minus the stove top. I was charged a medium cleaning fee for things that I did not damage or dirty.

I checked the email that I got regarding the cleaning charges from my last unit and it says a 45 dollar light cleaning fee that is fine but then I saw an almost 500 dollar carpet change fee. 500 dollars is too much for one carpet.

I moved out June 2024. I had filed a dispute for moveout charges and I asked why a security deposit I had placed of over $1000 cannot be put towards the $200 fee. I have email receipt of the deposit I have paid and I had been in contact with Monica Hart briefly but she has not responded for over a year despite follow ups, I’m not sure if my debt was sent to collections and if so, I find it extremely inappropriate because it was never even discussed if there was a final decision on the issue I just want to know if my dad was sent to collections and if I need to figure out a way to move forward.

I am paying off 2 water and sewer charges

I am writing to formally bring to your attention a recurring and serious security issue regarding package deliveries at Canyon Flats. Packages are repeatedly being left outside on the ground next to the main entrance, exposing them to theft and weather elements.Today, June 13th, I found a birthday package for another resident left completely unattended outside on the ground. I brought it inside to ensure its safety and immediately spoke with June, the Assistant Property Manager, to request a workable resolution. Unfortunately, June was unreceptive to taking action, stating that package delivery is not management’s responsibility and that drivers should simply know to take packages back if they cannot gain entry.While I understand management does not control individual delivery drivers, the current complete lack of signage leaves drivers with zero guidance on building policies, hours, or entry procedures. This lack of preventative infrastructure is creating a highly stressful environment for residents. Because our building is located downtown, there is heavy foot traffic outside, and leaving packages exposed on the ground makes them an incredibly easy target for theft.The Core ProblemNo Outside Information: There is currently no visible signage on the exterior of the building indicating office hours, contact numbers, or delivery protocols.Ignored Explicit Instructions: Like many residents, my personal delivery instructions explicitly state: "DELIVER TO PARCEL LOCKERS INSIDE MAILROOM. If you cannot access parcel lockers please place INSIDE of MAILROOM — DO NOT LEAVE PACKAGES OUTSIDE." Despite this, packages continue to be dropped on the pavement. I have attached a photograph of one of my recent deliveries left exposed on the ground directly beneath the call box as an example.Proposed SolutionTo resolve this issue permanently and accommodate both residents and delivery carriers, I am requesting that management install a clear, professional sign next to the main entrance call box. To ensure it is effective, the sign should feature the following attributes:Bilingual Text: Written in both English and Spanish, as many delivery drivers in our area may not speak English as their primary language.Clear Directives: Explicit instructions stating that packages must never be left outside on the ground, and if entry cannot be obtained, the package must be re-attempted.Essential Information: Inclusion of the leasing office’s operational hours and a contact phone number so drivers know exactly when staff is available to assist or provide entry.Implementing a simple signage solution is a reasonable, proactive step that Peak Made can take to protect resident property, reduce theft risks, and maintain the community standards expected at Canyon Flats.Thank you for your time and prompt attention to this matter. I look forward to hearing your thoughts on how we can implement this solution.Sincerely,Monica Koshinski Resident, Canyon Flats Reno, NV

Hi! So I tried to set up a payment plan for September 1st instead of July 1st and I was charged today.

The cleaning charges are standard cleaning for a typical turn around. When I moved out there was no visible ring in the toilet. Other than that nothing was in major distress to be charged for.

To summarize the problem, I've been charged 650$ for maintenance for something that I believe costs less than 200$.. that being said.. I believe I'm not the responsible one for this damage and I shouldn't even been responsible for the payment.. but even if I accept the payment, I do not accept at all the itemized breakdown.

I am disputing these charges because I requested maintenance multiple times and not once did they show up for the apartment and they registered the orders as finished when they never showed up .