I did not get a security deposit refund although I was charged a security deposit and no move out fees

The damage on the round couch was in poor condition when we moved in, such as the whole bottom being torn out. As well, the stain on the roof was there when we moved in. Both issues were noted on the move-in inspection.

I need to disputes a couple charges on my move out statement. The stains on the ceiling were there when I moved in. The couch was in bad condition when I moved in.

Refund of the pet deposit charge

I already paid the final utilities.

I didn’t have guarantor when signing my lease. My security deposit is 2 thousand dollars not 850.

I am disputing the $187 “turn damage fee” charged for the chair. The condition of the chair was pre-existing and was not caused by us during our tenancy.I have attached a photograph from 2024 showing a visible gap between the chair cushion and the chair itself. This photograph provides documentation that the condition existed prior to the inspection referenced in the charge. We did not initially use the chair, which is why we did not notice the condition right away. Once we eventually used the chair, we noticed that the gap and condition were already present.Additionally, in 2025, when our new roommate was moving in, there was a full-house inspection, excluding occupied units. During that inspection, there was no note, recognition, or documentation of any damage to this chair. My documentation from that inspection shows the chair was noted as “okay” at that time. This further supports that there was no newly identified damage to the chair during the inspection and that the condition shown in my 2024 photograph was pre-existing.We did not cause or contribute to the condition of the chair. I am requesting that the $187 turn damage fee be removed and that the attached 2024 photograph and 2025 inspection documentation be reviewed when determining responsibility for this charge.

All of the charges for the walls are invalid. As I noted in my move-in report, these were already there. I'm quite confused as to why my already submitted files were essentially ignored. As for the cleaning fees for the carpet, I both already noted that the carpet was dirty, and am confused by what the image of damage is supposed to be showing. Please provide any documentation and further images as to how this was not normal wear and tear. Attached is my documentation that you already have on file.

FMO Dispute – Turn Damage Fee for ChairI am disputing the $187 “turn damage fee” charged for the chair. The condition of the chair was pre-existing and was not caused by us during our tenancy.I have attached a photograph from 2024 showing a visible gap between the chair cushion and the chair itself. This photograph provides documentation that the condition existed prior to the inspection referenced in the charge. We did not initially use the chair, which is why we did not notice the condition right away. Once we eventually used the chair, we noticed that the gap and condition were already present.Additionally, in 2025, when our new roommate was moving in, there was a full-house inspection, excluding occupied units. During that inspection, there was no note, recognition, or documentation of any damage to this chair. My documentation from that inspection shows the chair was noted as “okay” at that time. This further supports that there was no newly identified damage to the chair during the inspection and that the condition shown in my 2024 photograph was pre-existing.We did not cause or contribute to the condition of the chair. I am requesting that the $187 turn damage fee be removed and that the attached 2024 photograph and 2025 inspection documentation be reviewed when determining responsibility for this charge.

I am submitting a formal complaint regarding severe mail mishandling and unprofessional behavior at Canyon Flats in Reno, NV. The leasing office held my package for over two weeks without any notification or locker placement. When I went to retrieve it, I was forced to wait over 45 minutes and was met with hostility and obstruction from co-manager June, who refused to hand over the sign-in clipboard sitting directly in front of her behind the counter, only to rudely blame me for not signing it 20 minutes into my wait. Staff used annual "turnover" as an excuse for this breakdown in basic operations. While property manager Nick is approachable, June’s conduct is unacceptable, and I urge PeakMade corporate to enforce standard package logging protocols and address front-desk accountability immediately.