You changed the recipe for your pillows. I thought I was crazy, but now after reading online, I realize I was not. Spent around 250$ to « recreate » my home pillows for my partner’s place, and now it is too late to return…

Je n'ai jamais eu de retour de votre part, concernant une question

Je n'ai pas encore reçu ma commande, je suis confuse de recevoir ce sondage alors que vous n'avez toujours pas effectué la livraison.

Commande CC411188 : taies d’oreiller manquantes. Casper m’a confirmé qu’elles auraient dû être incluses.• Ticket #1311996 (7 août) : on devait me contacter sous 1 à 3 jours. Personne ne m’a contactée.• 12 août : j’ai dû passer encore par une IA pour obtenir mon retour. Impossible de parler à quelqu’un. Aucun geste commercial ni solution pour les taies manquantes.• Retour FedEx effectué le 12 août (suivi : 87565506810). Le 19 août, toujours aucun remboursement.

I came from Barrie to try out a mattress that was of interest during my visit the staff was helpful however upon check out I had some issues - I was told once I complete online I could call to figure out the rest I called for 2 days straight left messages with no luck I ended up having to drive back to the Sherway store from Barrie - once things were completed I asked for fast shipping as things were supposed to be settled sooner I was told I would hear back within an hour and again no luck

Returned a pillow. Been 3 weeks and no refund . Cannot reach anyone. No once calls back or answers to tickets. We were looking to buy a new mattress but given this poor experience with a pillow, we are reconsidering

Terrible business. First of all the first mattress we ordered was delivered to wrong address so after waiting all day I never got it. I work night shift and was up all day for nothing. So now you guys are sending me another one which was supposed to get here between 10:30-2:30 today. Bern up all day once again after a night shift and looks like I’ll be up because it now says by the end of day. This is unacceptable. Terrible business.