I placed an order for two night lights, a duvet cover, and an attachable headboard, all of which were scheduled to be shipped separately. However, the headboard has not yet arrived and is currently one week delayed.

They did not provide a proper invoice to me even I called and emailed them.

By sending a tracking number and letting me know my package has been sent

It was fine -

Mattress came damaged, warranty claim to replace has been sitting for far too long without action

I got sent the wrong item and I called Casper the next day sharing with them that they sent me the wrong it. I took photos of the item and the rep told me that someone from Casper would reach out to me to rectify the situation. That was on July 22, 2026. I haven;t heard anything since and still have this item that I did not order.

So far I have been waiting for my delivery since July 3. I was advised July 14 it was out for delivery only to be then told they could not access the building for delivery. We get numerous deliveries every day in this building without incident so this is not realistic. I called Casper today and was on hold for an hour only to be disconnected. Now I waiting once again for a call back this time from Casper, so far 45 min.

cancelled the order because service could not tell me why my order was in “in progress” status for over a week and could not tell me when it would be available and shipped.

Delay in shipping the mattresse. when contacting support i kept getting the same response, no new information available despite being 5 business days since the estimated shipping date.

I still am waiting.