Very professional

this maintenance request HAS NOT been resolved; it’s been over a month since I submitted the original request.

The manner in which this was handled is beyond disconcerting. When we come to the office with an ongoing issue we would not expect to be accused and/or treated as though we are lying OR be required to provide proof of the issues. Additionally, when proof was submitted in person to the office staff that required such proof, the accusation was again that this evidence was falsified by us or illegitimate. To make matters worse, we were again told we were lying becauee the consistently rude and inconsiderate neighbors, denied the amount of flushing they have been doing and it was the choice of the office staff to believe them. Of course they will deny that!! I have many pages of records where I have counted the number of toilet flushes in a day, which frequently exceeds 70. Often it is 30-35 in ONE HOUR! Not only is that indicative of some issue we, the tenants of that bldg, are paying for all of that water usage, so I am confident you could see the pattern when examining the water bill increase from prior to their move in to present. Regardless, to be flat out accused of lying about these valid issues (and more that have not been brought to your attention) is beyond unprofessional, lacking in basic courtesy, flat out rude and condescending, and should never happen...especially by a property manager. I am disgusted by this entire experience. Absolutely disgusted.

All of the office staff, as well as the maintenance crew, are very helpful and very nice. Great team.

The maintenance team was friendly, knowledgeable, kind -and fixed the problem completely and explained the fix to me. They checked their work. Bravo to the team!

Will miss you all too. Thanks for all your help

Sierra was wonderful and knowledgeable. Excited to see what the next year brings when approved.

The maintenance team is doing a great job with the snow removal and keeping sidewalks and walkways clear (even in this freezing weather). Thank you!

You guys are worthless. I should not have to get so irate to get shit taken care of at this cesspool of a fucking townhouse. If I have to call several times again for a maintenance issue that you are suppose to fix and I have to come to front office again we will be breaking our lease immediately and leaving do I make myself very clear?

Don’t like the fact that you profit off your tenant for the pest control. You are charging every single tenant you have $10 or more per month all year round for pest control that is only applied a few times per year. There is no way that the cost of that warrants what you are charging all teammates per month so that tells me that you are profiting off of this which is highly unethical. I also do not appreciate the fact that tenants are allowed to move in and out during the winter months. There have been numerous moves just in my building alone tracking in snow, mud, salt and leaving the doors open for hours while the cold air just blows in. I’ve had to tape around my front door several times to keep the cold air out because I’m right next to the front door. There is also no privacy whatsoever. You can hear people talking, walking, using the bathroom, playing their music, etc above you and beside you. You’ve got weird people basically living in their car watching you leave and come home all day everyday. They literally just sit in there car all day and you feel like you’re being watched all day everyday. It is beyond weird and uncomfortable. All of the appliances in my apartment are absolute junk. The stove burners don’t work, the oven takes 30 minutes just to heat up, I have no second rack in there and was told by maintenance they don’t have one for me, the fridge is a hundred years old and doesn’t work properly, there’s no rack in the freezer so I just have throw everything in there on top of each other and maintenance said I can’t get a rack for that either. So I just suck it up and pray that I can move the hell out of here this year when my lease is up.