Charles Hurst BMW Motorrad - Belfast
4.9/5
4.9 /5
519 Verified Reviews
62 Boucher Rd, Belfast, BT12 6LR, GB
028 9084 8466
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
519 Verified Reviews
5.0/5
5.0 /5
All the staff were very friendly and welcoming. I waited for my vehicle while it was being serviced. I was on my laptop doing work and all the interaction between staff members and staff members and the public was extremely friendly and professional. The team are a credit to your dealership.

5.0/5
5.0 /5
Great customer service from Philip Galway at the Service Dept. He was very professional, pleasant and customer focused. He insured that everything was to my liking including pick up time, any issues with my bike that could be checked while it was being serviced. He even helped with the selection of a loan bike while my bike was being serviced. Nothing appeared to be a problem for him in relation to making sure I was satisfied with the service I was offered. Excellent.

5.0/5
5.0 /5

5.0/5
5.0 /5
I had the help of Paul when buying my bike.He was very helpful and friendly and also any questions I asked he was able to answer them. I will definitely come back again and also recommend yourselves to my friends and family.

5.0/5
5.0 /5
All good Nigel was very helpful

5.0/5
5.0 /5
Happy with service provided was given replacement bike to get back to work no questions asked very satisfied

4.0/5
4.0 /5
When negotiating a price for my trade in bike, it would be preferable to negotiate face to face with the person making the decisions, rather than through an intermediary. This leads to avoidable toing and froing and the impression of someone not wanting to, or not able to negotiate face to face.

4.0/5
4.0 /5
Accident damaged bike left in for estimate. Took a while (2 weeks) to get a quote and initially sent to wrong email address - (hence 3 stars) but overall staff were friendly and helpful when I rand and went the extra mile to help out.

5.0/5
5.0 /5
Philip and John are always extremely accommodating, have an excellent manner when dealing with them, nothing is ever too much trouble. Great service and great guys

Verified User
Mar 9, 2023
5.0/5
5.0 /5
Mark McCully went above and beyond as per usual. Great team to deal with.