Booked for a test drive got out of work early as it was all arranged to then get there to be told it was already sold so wasn’t impressed with communication as no one thought to call and give me a heads up or even offer me first refusal considering I made it clear I’d be buying cash then when a fella was taking me out to look at a different option the one who didn’t borther to keep me informed came running out stating I was his customer but I’m sorry if I had of been making a purchase with his lack of communication I would not have bought from him he done nothing in fact he’s the type sales rep my dad warned me about I work in sales myself and he just came across lazy but wanting all the reward I had other test drives booked and all were brillant with communication but you guys seriously lacked wasted my time when if shoe was on other foot you’d have been unimpressed yourselfs

Great cars but salesman was a bit too pushy which put me off

I had arranged to come down to look at a vehicle a few days previous , drove 50miles to visit belfast, only to be told someone else was coming to look at the car and said they would buy it subject to a test drive.A courtesy call would have been nice to save me the journey - there is a lack of communication between sales agents. Not the individuals agents fault - your system is at fault

I am writing to make a formal complaint regarding our recent intended purchase of a 2016 Honda Civic from Charles Hurst.We paid a deposit on the 04.07.26 and my husband Seth sent Robert an email on the 09.07.26 specifically requesting the service history among other things. Throughout the purchasing process, we asked on a number of occasions whether the vehicle had a full service history. We were categorically assured that it did, and that the documentation would be available when we collected the vehicle. This was an important factor in our decision to proceed with the purchase.Having relied on those assurances, we paid the balance in full on 17.07.26. However, it was only after Seth phoned at lunchtime on the day of collection - 21.07.26 to check everything was in order that we were informed the service history could not be obtained. This was the first time anyone had advised us that the promised documentation was not available.We are extremely disappointed by this. Had we been told from the outset that the service history was unavailable, we would have been able to make an informed decision about whether to proceed with the purchase or negotiate appropriate safeguards. Instead, we were only informed after we had fully committed financially and the car had been registered on our insurance policy.We have been told that the vehicle is in excellent condition and that there are no issues with it. If that is the case, we do not understand why Charles Hurst is unwilling to offer any reasonable compromise, such as an extended warranty or an adjustment to the purchase price, given that the vehicle does not match what was represented to us during the sale.We are also concerned that staff are now suggesting the service history was never promised. This is simply not an accurate reflection of the conversations we had. We raised the matter repeatedly because it was important to us, and we were consistently reassured that the documentation would be available.We would appreciate this matter being reviewed by management and ask that you propose a fair resolution. We have purchased the vehicle in good faith based on the representations made by your sales team and feel that Charles Hurst should honour the spirit of the agreement or provide an appropriate remedy.

purchased vehicle in April 2026, car broke down 1 day into ownership, was taken in and issue resolved. car has broken down again yesterday, visited today to see about getting vehicle looked at and advised to speak to the Citroen garage. they are unable to get the vehicle in at the moment, customer flying tomorrow from Dublin so was relying on vehicle to get her there. no courtesy cars available. customer unhappy about this and the fact this has occurred twice in less then 6 month of ownership.

Bought 2 cars, both returned to dealer, still awaiting refund, service diabolical to be honest.

From: Eva CahoonSent: 03 July 2026 10:06To: Feedback - Charleshurst; F and I ComplaintsSubject: Fwd: PAYMENT REFERNCE- AUDI A1 - NJ17AVGExternal Sender: Confirm legitimacy before acting.Dear AllCan someone from Charles Hurst contact me to arrange for the TPLI Fault signal to be investigated and fixed under warranty?Kind regardsEvaEva Cahoon07823779036---------- Forwarded message ---------From: Eva CahoonDate: Thu, Jun 18, 2026 at 10:51 AMSubject: Fwd: PAYMENT REFERNCE- AUDI A1 - NJ17AVGTo:,Hi ChrisJust looking to follow up on the below and see when we can get booked in and looked atThanksEva---------- Forwarded message ---------From: Eva CahoonDate: Wed, Jun 10, 2026 at 9:53 AMSubject: Fwd: PAYMENT REFERNCE- AUDI A1 - NJ17AVGTo:Hi ChrisJust following up as a warning light has appeared on the car - TPLI Fault.Can we arrange for this to be investigated under warranty?ThanksEva---------- Forwarded message ---------From: Chris GordonDate: Fri, Feb 20, 2026 at 11:59 AMSubject: PAYMENT REFERNCE- AUDI A1 - NJ17AVGTo: ecahoon415@gmail.comHi Eva,Please see BELOW for bank details and ABOVE for vehicle payment reference detailsRemaining balance to transfer – £10000,00If you could email me back or phone me just for confirmation when you have done the transfer , just so I can clear it with accounts department.Many thanks,Chris GordonSales ExecutiveCharles Hurst Budget Direct Belfast62 Boucher Road | Belfast | BT12 6LRT: 02890 383597charleshurstgroup.co.uk/budget-direct

My complaint is regarding both poor customer service and the quality of the car. After purchasing the car I had to go back to the garage twice in a row. Firstly the car was squeaking and secondly the window wipers wouldn’t work. There was absolutely no urgency or apology for the issues and the fact that I had to go back twice. Whenever I picked the car up initially I also hadn’t filled in all the paper work and was told I shouldn’t have actually got the car despite Scott the sales executive giving me the keys and assuring I was good to go. There were also two Audi keys belonging to another car left in my car that I only noticed once I’d got home. Extremely unprofessional service from Scott and I appreciate that he hasn’t been with the company long however he should be in training as his product knowledge was very minimal and he answered many of my questions wrong such as telling me my MOT was due in August when it was actually February and also telling me the service book was “lost” but then it appeared in the car.

Bought a car and collected it on Monday 18th May, discovered it had a serious engine problem and returned the car to be informed it needed a replacement engine. Was told I could choose a replacement, which was my choice rather than a refund, and did so on Wed 10th June from their Portadown headquarters. Today Sunday 21st June I am still waiting for that car. My thoughts on (how did we do) are unprintable.Unnecessary stress, no communication from the salesperson unless initiated by myself, all adds up to a very bad experience overall and who knows when I will get the car.Not happy at all.

Having submitted my enquiry regarding a specific vehicle, I waited, and waited, and waited. This communication is the first I have received.