Never answered my question

Staff were excellent and attentive, but sadly the current car quality is not what it used to be, my current vehicle is a Hurst Budget purchase which couldn’t be faulted at purchase time, Charles Hurst use to mean quality across the forecourts to me, sadly not in the lower budget range anymore. I also requested my Holding deposit returned to which I’m still waiting, hope I don’t have to contact my credit card company to chase it, that would be extra disappointing

No follow up call, I did advise I needed the car urgently and he would check. Didn't get a call and then a random email about financing. Never again.

We were over the moon with the help and service we received from Chris Gordon in the Belfast budget branch. From beginning to end he could not have been more helpful. Always at the end of the phone and a bit of banter along the way too!

I looked at the car and we agreed on monthly installments. And two days later they sold the car to someone else. or they removed it from the website

Salesman had a poor attitude and was rude Car was in great order and needed tidy which I could look past however not the salesman attitude Would never return I know it was a cheap car but didn't need to be treated cheaply. I am a 3 car home and if any need replaced would not go near Charles hurst because of your salesman

I rang to enquire about a car and was told that it was sold back in August 2025. My partner rang later that day to be told that the car was just traded in and that we could view it. It was described as “mint” and “well looked after” car. Now I understand that it was a car over 10 years old, but I wouldn’t describe that car as “mint”.

Was told I would be contacted the next day about the vehicle I was interested in, and would be notified if the vehicle was no longer available. No contact from anyone, saw online the vehicle was sold. Then began calling me repeatedly after telling me they wouldn’t use my number for anything other than contact regarding that one specific vehicle.

I was accommodated and seen to in a timely and polite manner.

Our Customer Service Rep was the fantastic, Patrick O’Connor who made us feel welcomed and helped us negotiate through the process of buying a car. He was amiable, funny and honest about everything including added packages that may have be useful. This is the first time I have ever come across a reliable and trustworthy car sales man! When I am ready to change my second car then he will be the man to follow.