Noone returned message

No one contacted me

Wasn't expecting a call back so promptly.

Messaged multiple times about a vehicle, started a dialogue then they ghosted me. Messaged again a few times then saw it was sold. Really poor.

You have fake cars on the website to bring buyers in. You take too long to get back to potential buyers as well.

customer service

I never heard anything back

As a customer for over ten years, the experience was absolutely awful from start to finish. Initially dealing with Ryan Sloan in useddirect, who told me Charles Hurst would meet my current cars settlement figure and find us a new Mercedes GLC, told him I’d call down with my partner on a Thursday night, arrived down to be told by staff “that fella doesn’t exist”. Turns out Ryan was new and gave wrong address to us. Great start. Instead we spoke to James Beattie, told him our budget, our part exchange agreement with Ryan and what we were after. Emails back and forth with James over the next week or two where James said instead of giving us the settlement figure part exchange alongside the £500 event, that he’d instead offer us £1500 less. More back and forth with James by email who came close to settlement figure but as soon as we mentioned not bothering with finance and taking out a personal loan instead his interest ended, replies were few and far between and dropped part exchange price again by £1000. I explained that I was literally ready with money in account to buy the car within 24 hours and all I wanted was for Charles Hurst to honour what was agreed with Ryan and then James. I tried to explain my position and then James…just stopped replying. I followed up with him two or three more times and not even a reply. Not even the common courtesy to explain anything more, just ignored and gaslit. Suffice to say, I’ll never be using Charles Hurst Used Direct ever again, more than ten years of business and maybe 4 cars…done. Great way to treat repeat loyal customers. Wasn’t looking special treatment, basically looking what was already agreed. Thankfully I’d a lot better experience with Shelbourne Motors, who were very happy to take my £20,000+ and treat me and my fiance with a bit Of common courtesy and respect. Realistically, you haven’t just lost my custom for good, but my father was also interested in buying an electric car from you, but I’ve told him to stay clear of Charles Hurst Used Direct. PS: Customers know when you’re using AI to reply to emails, the false platitudes that don’t correlate with the personality we’ve spoken to in person, the em dashes, the waffling, it again just sums up how little effort is put into looking after customers.

Paid deposit no response

Never answered my question