Ticket: 86110791Charles Hurst Usedirect Belfast | 2046Feb 20, 2026UnassignedClosedSylvia Mcnameemcnamee_sy@matalan.co.uk|07841871271Webform (June 2024)Taken: February 17, 2026 10:44:49 AM | Completed in 00h 01m 33sCharles Hurst Usedirect Belfast - 2591608Locale: English (United Kingdom)PeopleSatisfactionDiagnosisParts Order / AvailabilityWait timeVehicle Delivery / ReturnRepair WorkMaintenancePaperworkDiscounts / RebatesSales StaffCustomer Comments:Fandi have confirmed that they will b dealing with point 4. Dear Sir or Madam, Car Purchase Lookers Boucher road Belfast GXZ 4990 I am writing to formally raise a complaint regarding the purchase of my Hyundai i35 (2014) from your dealership in August 2024. From the outset, my experience with this vehicle has been extremely disappointing and has caused me significant financial and personal stress. 1. Vehicle faults and loss of use Shortly after purchase, the vehicle was waiting for a part when I did get it, it broke down on two separate occasions. As a result, I did not have use of the car for approximately the first six weeks, despite paying finance on the vehicle during this time. The car was returned for repairs multiple times, which is not what would reasonably be expected of a vehicle purchased from a dealer. 2. Service promise and misrepresentation At the point of sale, I was advised that instead of an MOT which I asked for, I would be better served by a full service, which was verbally agreed and formed part of my decision to proceed with the purchase. I was also told this would happen on its next service due alert. When the vehicle was later taken in for this service: • No service book stamp or written record was provided • No documentation detailing what work was completed • The service reminder was disabled rather than properly reset • The service was not carried out by Hyundai, despite earlier repairs having been done there This does not align with what would reasonably be considered a “full service”. 3. Ongoing avoidance and lack of resolution Attempts to follow up regarding the service and wider concerns were repeatedly delayed. More recently, when I raised concerns about the vehicle’s value and negative equity, I was told nothing could be done, despite earlier assurances that I would be “sorted out”. 4. Financial impact I have since discovered that I am in approximately £3,000 negative equity, leaving me unable to change the vehicle. This is particularly significant as the vehicle was purchased to tow a horse trailer something that is no longer required and I would not have chosen this vehicle otherwise. Resolution sought Given the above, I am requesting that you: • Formally investigate this matter • Provide written clarification of what service work was completed • Consider appropriate redress, whether via financial contribution, service reimbursement, or assistance in resolving the negative equity position If this matter cannot be resolved directly, I will have no option but to escalate my complaint to the finance provider and relevant external bodies. I have tried to purchase a BMW from Family cars NI and can not due to the £3000 difference of a short fall. This was only after I requested support from the Lookers Sales man I originally dealt with and provided him with pictures of the cars I would be interested which he refused to help me with. I look forward to your written response within 7days. Yours faithfully Sylvia Mcnamee 07841871271

The day after purchase the tire warning light came on. We emailed the sakes associate and got no response, after approx 1 week, I called the the associate who advised that we could bring the car to the tyre workshop, he would email the details across so they would be aware of the issue. A few days later we arrived at the tyre workshop, they had not received any email. Upon looking at the car they stated the sensors were missing and that we had to contact Chris to order them. We did this and two weeks later when we called Chris for an update he said to leave it two days and he would call me. To date I've received no call(last spoke to Chris 2 weeks ago) from yesterday I have attempted to call three times, each time he was busy, my contact details were left however I have not received a call back. I am absolutely tired of this now, I should not be the one having to chase a parts, spending time emailing and calling l. I fell really let down.

Shannon had helped me find an affordable car that met all my expectations. I didn’t feel pressured into anything and was able to shop around without it being any hindrance or inconvenience!

Before purchasing a car in November I viewed it and was satisfied. However, I viewed at nighttime and did not notice damaged paintwork . I noticed it immediately when I returned to my car the next day during daylight hours. I highlighted this immediately. Repairs were agreed. I took the car to have paintwork repaired just before Christmas. The new paint did not match the car colour and the chipped paintwork I now more visible. I was advised to arrange a more specialist repair in the new year. I have tried contacting the dealership twice by email with regard to this but have received no acknowledgment or response.

Very efficient and helpful staff

It took three visits totaling several hours to view the vehicle i was interested in then the vehicle was presented with defects and damage and penultimately over priced. I feel strung along and they so called sales tactics didn't work. It actually infuriated me ( how does two sales men looking at laptops for 5 minutes derive a price for the vehicle)I found the whole experience a complete waste of time and I want my details to be removed from your files

Purchased vehicle bk63opj ford ka in early February from budget Charles hurst in Belfast . Took 3 weeks to come was offered 1year warranty and first service free due to issues. Have asked for this in writing to no avail as concerned they will not honor their promise in the future. Several phone calls have been made but they are no longer answering. My son in law has permission to act on my behalf . Ryan brennan ryanbrennan99@hotmail.com 07739224336. Ticket raised 86205890

Father in law Malcom McCollum purchased vehicle for my daughter in early February. Took 3 weeks to complete and was offered 1 years warranty and first service free due to the issues. However having requested that this be followed up in writing via email on several occasions in person on delivery of car and by phone I’ve had no confirmation. They will now not answer the phone to my number. I feel that they are now ignoring us and am concerned that any issues in the future will be ignored and extension of services could be denied.

Noone returned message

Dear Sir/Madam,I am writing to formally raise a complaint regarding the Mitsubishi Mirage I purchased from Charles Hurst in August 2024 through a finance agreement.At the time of purchase, I also took out the six-month warranty that was offered to me. However, since that warranty expired, I have experienced ongoing and extremely serious issues with the vehicle.Within seven months of owning the car, I was forced to replace all of the brakes and brake calipers after the entire braking system seized while I was driving, almost causing a serious accident. This was particularly alarming given that the car had passed an MOT with yourselves only a few months prior and was represented as safe and roadworthy. I covered the cost of these repairs myself.Since then, I have ensured that the vehicle has been regularly serviced and properly maintained, and I have full documentation to evidence this upkeep.Unfortunately, in December 2025, the engine completely failed. I have been advised by a mechanic that the cost of replacing the engine would exceed the value of the vehicle itself. I am therefore left paying finance on a car that is no longer operational and is effectively unusable.I am extremely unhappy with the reliability and condition of this vehicle given that I have owned it for just over a year. I also find it deeply concerning that, during the sales process, I was encouraged to purchase the warranty with a story about another customer’s engine failing shortly after leaving the dealership — which now feels particularly ironic given my own experience.To make matters more urgent, I am currently 32 weeks pregnant with my first child. I am about to go on maternity leave and will shortly be on maternity pay. I now have no access to a working vehicle, yet I am still required to make finance payments on a car that does not function. This situation is causing me considerable stress at an already vulnerable time.I have spoken to the finance company, who have advised that I must raise this matter directly with you. For clarity, I do not want a replacement vehicle, nor do I want this car repaired. What I am seeking is a resolution whereby I am not required to continue paying finance for a vehicle that has suffered major failures after such a short period of ownership.I would like this matter escalated to a manager or someone with authority to discuss a fair and reasonable resolution as soon as possible.I look forward to your prompt response.