This is for Budget Direct, couldn't find it on the drop down.Purchased a car from there the other day and I cannot praise the member of staff that assisted me - Patrick O'Connor, a true gentleman that went above and beyond for me. I'd be a bit daunted by the whole car buying purchase and salesmen before but that's completely wiped now and as long as he is working for you, you have gained a customer for life. I'll end up writing a full essay here about how well he did and so you can call me if needed to get more details but yeah I was extremely impressed by his generosity and his willingness to help out, kudos to him.

Paid deposit no response

Never answered my question

Staff were excellent and attentive, but sadly the current car quality is not what it used to be, my current vehicle is a Hurst Budget purchase which couldn’t be faulted at purchase time, Charles Hurst use to mean quality across the forecourts to me, sadly not in the lower budget range anymore.I also requested my Holding deposit returned to which I’m still waiting, hope I don’t have to contact my credit card company to chase it, that would be extra disappointing

Hi there,To whom it may concern.I have been waiting almost 3 weeks now , The car is ready since last week but has a cherished registration which is to be retained by the existing owner. Kieth my car salesman who sold me the car has been trying to resolve the issue but can’t as he hasn’t got the tax book and it sits with his management .So we feel let down and disappointed.Stephen woolsey

I have my car 6 months and already there are faults i left the car in Thursday last week i am 6 days now without it I have been told they are waiting on the warranty to see whats covered under it how long does that take !!!!! I work early shifts so the car is a nessesity

No follow up call, I did advise I needed the car urgently and he would check. Didn't get a call and then a random email about financing. Never again.

Urgent – Ongoing Oil Consumption and Service History Issues with Skoda Octavia VRS (Reg: SY66 VCJ)I am writing to formally raise my ongoing concerns regarding my Skoda Octavia VRS (registration SY66 VCJ), purchased from your dealership. Despite multiple emails regarding the vehicle’s service history, I have not received any response.Background:The sales agent involved in the original purchase was David Porter. Since purchase, the car has developed a significant oil consumption issue, first reported in August 2025 while still under warranty. The problem remains unresolved, and the vehicle continues to burn oil excessively, resulting in ongoing personal expense to replace the lost oil.I am currently dealing with Philip at Charles Hurst SEAT Belfast, and previously with Emma, both of whom have been excellent. However, I have not had the same experience with others in the company. My issue was escalated to Ryan (Sales) last week, yet I have still not received a response. I must stress that this issue has been ongoing for several months and now requires urgent attention.Warranty ConcernMy warranty—sold by your dealership—is due to expire on 29/11/2025. However, it appears to have started from the date I paid the deposit (29/05/2025) rather than the date I collected the vehicle (11/06/2025). I would appreciate clarification on how this is possible.Oil Consumption Timeline14/07/2025: First oil warning light. Added 1L of 5W30 LL oil (VW 504/507 spec).28/07/2025: Oil light returned; topped up again.16/08/2025: Oil light returned again.18/08/2025: Reported issue and car booked for 26/08/2025.A crankshaft oil leak was found and repaired on 11/09/2025. During this repair, I paid for a timing belt and water pump replacement, even though the belt had to be removed anyway to address the oil leak.04/10/2025: Oil light came on again; added 1.7L of oil.07/10/2025: No leak found after further inspection (I had to rent a car during this period).20/10/2025: Scheduled oil consumption test at Skoda, but the job was incorrectly booked—no courtesy car provided. Test rebooked for 27/10/2025.After reviewing the service records (supplied by Emma in August), I discovered that incorrect oil may have been used—a Peugeot/Citroën-spec 5W30, which does not meet VW 504/507 standards. Following the oil change on 27/10/2025, consumption appears to have worsened.Recent readings:01/11: After only 150 miles, oil was halfway down the dipstick.<100 miles later: Down to quarter level. Added 500ml oil.09/11: Again down to quarter level after limited driving (<100 miles).Over the past five months, the car has consumed over 10 litres of oil, equating to more than two full oil changes in addition to the one carried out by yourselves. I have only experienced around seven weeks of trouble-free driving in that time.Additionally, the DPF is regenerating daily—sometimes up to three times per day—potentially linked to the oil issue. I have logs available showing the frequency of these regenerations.Requested ResolutionGiven the ongoing and escalating nature of the problem, I see only the following acceptable resolutions:A full, long-term investigation by your team or Skoda before the warranty expires, with a courtesy car provided for the duration;ORA full engine replacement (engine block/pistons/DPF etc.), as recommended by my personal mechanic (who has not carried out any work due to warranty restrictions);ORA replacement vehicle – a Skoda Octavia VRS TDI model of equivalent specification;ORA full refund of £10,700, covering the vehicle purchase price plus timing belt/ancillary costs (receipts available).Additional IssuesWhile minor compared to the oil issue, the following should also be noted:Driver’s wing mirror was replaced before purchase (per your receipt) but not refitted correctly.Parking sensor fault identified during test drive (by David) remained unresolved until 11/09, when Emma arranged repair.Interior cleanliness issues: dead insects and rubbish left in the car at collection, including debris in the rear ashtray and light fitting. Photographic evidence available.I am requesting a full response and resolution by Thursday morning. If I do not hear back by then, I will be returning the vehicle to your premises on Saturday morning (15/11). As I am well with in my legal rights to do so.

We were over the moon with the help and service we received from Chris Gordon in the Belfast budget branch. From beginning to end he could not have been more helpful. Always at the end of the phone and a bit of banter along the way too!

I looked at the car and we agreed on monthly installments. And two days later they sold the car to someone else. or they removed it from the website