Very efficient and helpful staff

It took three visits totaling several hours to view the vehicle i was interested in then the vehicle was presented with defects and damage and penultimately over priced. I feel strung along and they so called sales tactics didn't work. It actually infuriated me ( how does two sales men looking at laptops for 5 minutes derive a price for the vehicle)I found the whole experience a complete waste of time and I want my details to be removed from your files

Purchased vehicle bk63opj ford ka in early February from budget Charles hurst in Belfast . Took 3 weeks to come was offered 1year warranty and first service free due to issues. Have asked for this in writing to no avail as concerned they will not honor their promise in the future. Several phone calls have been made but they are no longer answering. My son in law has permission to act on my behalf . Ryan brennan ryanbrennan99@hotmail.com 07739224336. Ticket raised 86205890

Father in law Malcom McCollum purchased vehicle for my daughter in early February. Took 3 weeks to complete and was offered 1 years warranty and first service free due to the issues. However having requested that this be followed up in writing via email on several occasions in person on delivery of car and by phone I’ve had no confirmation. They will now not answer the phone to my number. I feel that they are now ignoring us and am concerned that any issues in the future will be ignored and extension of services could be denied.

Noone returned message

Dear Sir/Madam,I am writing to formally raise a complaint regarding the Mitsubishi Mirage I purchased from Charles Hurst in August 2024 through a finance agreement.At the time of purchase, I also took out the six-month warranty that was offered to me. However, since that warranty expired, I have experienced ongoing and extremely serious issues with the vehicle.Within seven months of owning the car, I was forced to replace all of the brakes and brake calipers after the entire braking system seized while I was driving, almost causing a serious accident. This was particularly alarming given that the car had passed an MOT with yourselves only a few months prior and was represented as safe and roadworthy. I covered the cost of these repairs myself.Since then, I have ensured that the vehicle has been regularly serviced and properly maintained, and I have full documentation to evidence this upkeep.Unfortunately, in December 2025, the engine completely failed. I have been advised by a mechanic that the cost of replacing the engine would exceed the value of the vehicle itself. I am therefore left paying finance on a car that is no longer operational and is effectively unusable.I am extremely unhappy with the reliability and condition of this vehicle given that I have owned it for just over a year. I also find it deeply concerning that, during the sales process, I was encouraged to purchase the warranty with a story about another customer’s engine failing shortly after leaving the dealership — which now feels particularly ironic given my own experience.To make matters more urgent, I am currently 32 weeks pregnant with my first child. I am about to go on maternity leave and will shortly be on maternity pay. I now have no access to a working vehicle, yet I am still required to make finance payments on a car that does not function. This situation is causing me considerable stress at an already vulnerable time.I have spoken to the finance company, who have advised that I must raise this matter directly with you. For clarity, I do not want a replacement vehicle, nor do I want this car repaired. What I am seeking is a resolution whereby I am not required to continue paying finance for a vehicle that has suffered major failures after such a short period of ownership.I would like this matter escalated to a manager or someone with authority to discuss a fair and reasonable resolution as soon as possible.I look forward to your prompt response.

No one contacted me

Wasn't expecting a call back so promptly.

Messaged multiple times about a vehicle, started a dialogue then they ghosted me. Messaged again a few times then saw it was sold. Really poor.

You have fake cars on the website to bring buyers in. You take too long to get back to potential buyers as well.