Well what can I say Jennifer is an absolute star and a credit to Charles Hurst Belfast , the most helpful and informative person to answer any questions, superb service wouldHighlyRecommend

Good Evening,Following a lengthy waiting period for a mobility car which was contracted in October 2025 with an advised delivery date of 14th January 2026, on receiving no communication regarding pick up etc I contacted BYD today 15th January. Initially my order could not be found and I received a callback during which I was informed that the car I ordered and paid a deposit for was no longer available and the only option available was to take a car in another colour!! It seems incredible that I had to make this call, request an update, hear disappointing news and be no further forward a full day after the agreed pickup date. Aside from being very disappointing and frustrating this is particularly poor customer service, very unprofessional and just not acceptable. In your promotion of sale of mobility scheme cars you quote "Charles Hurst BYD is proud to be a partner of the Motability Scheme and we are delighted to offer BYD vehicles as part of the scheme. BYD Belfast, have a range of BYD vehicles available on the Motability Scheme and are happy to assist you in finding the perfect car so that you can enjoy greater freedom and independence." This has most definitely not been my experience !! I contacted Michael this evening following Laura's call earlier when she offered a token £250 in respect of breach of what we had agreed/ordered and the offer of a car in another colour. I had requested a compensatory amount equivocal to the lack of communication, courtesy and customer care in this sale. I am chronically disabled and felt that this car was deemed suitable and appropriate to my needs. Michael has dismissed my request for a payment which I feel was justified which is even more frustrating and disappointing. I am hoping you can look into this for me and I have copied this communication to Mobility Scheme as my treatment at best has been unprofessional and at worst totally unacceptable in keeping with the schemes guidelines

Customer is saying had vehilce since beginning of December, finance should have settled 31 December but was not - £9000 was taken out of customer account 8th December but was told it would be 31 December - which put the customer in his over draught which has not help with customer trying to get a mortgage.customer now saying he out of pocket by branch. Sale manager Michael and Laura Mcaleer salesperson has been dealing with customer. Customer is happy with vehicle and handover just not happy the finance and Money out of his account

I’ve been having a white particles coming out of the ventilation system. Trying to get this resolved as the Atto has had a recall for the same issue. I am unable to get anyone from BYD Belfast to return my calls or emails.

I am most disappointed that almost £12,000 that was to be returned to me is as yet not received, 5 days into the 6th day later.. this is simply unacceptable - had this been me owing you money I would have been hounded until it was received.. most unsatisfactory responses from your team in byd who simply tell me the banking team have processed it, yet five days later it has not appeared? I wish this to be settled immediately with no further delays as this is causing great upset and has caused my whole experience to be tainted, I look forward to hearing from you.

I am writing to make a formal complaint about the handling of my vehicle, a BYD seal u DMI, XIG9869, which I left with you on the 20th of October at 10:00 for diagnostic/repair work relating to a dashboard warning light.While the vehicle was in your care I received a phonecall from Philip, on the the 22nd of October, asking for permission to test-drive the car to see if the dashboard warning would reappear. I agreed to a test drive to allow you to diagnose the fault, but I did not consent to the vehicle being driven for an extended distance. I have since learned that the car was driven in excess of 120 miles and still on going and that one of your staff used my car to travel to Dundonald to “pick up something”, which I did not authorise.This unauthorised use is wholly unacceptable. I require the following immediately:1. That my vehicle be returned to me as soon as it is safe to do so — or returned immediately if the agreed diagnostic work has already been completed.2. A full written list of all checks, tests, road-tests, journeys and tasks carried out in relation to my vehicle while it has been in your care, including dates, mileage recorded at handover and at return, and the names of staff members involved.3. An explanation of why the vehicle was driven to Dundonald (or elsewhere) and on what authority or instruction that use was made.4. Copies of any records, invoices or test reports produced while you had the vehicle.5. Confirmation that you will preserve any CCTV, booking records and vehicle keys relevant to this incident pending resolution.Please respond in writing to this complaint within 14 calendar days of the date of this letter to confirm the actions you will take and to provide the information requested. If I do not receive a satisfactory response I will consider further action, including referring the matter to Trading Standards / the Consumer Council, seeking legal advice about civil remedies (including a claim for breach of bailment and any losses), and reporting possible unauthorised use to the police.I would prefer to resolve this quickly and without escalation — please treat this matter with urgency.Contact no.07714442054Email add: richard_torres78@yahoo.com

Good morning.As per phone call.Saturday 11/10/25 I was on Yamaha show room and was speaking to Alex about the R7. On Thursday 16th I made a call to Alex to enquire about a test drive and booked for Saturday 18th @1030. He rang me today 17th to inform me that if I didn’t bring my trade in with me that I was unable to test ride the bike due to someone else being interested in it.In 2020 I believe. I brought my jaguar to Charles hurst JLR to get a recall done which they did but failed to put the oil cap back on causing oil to explode all over the engine bay.In 2021 I purchased a new Lexus from Charles hurst to find it was delivered with a scrapped bumper which they were made aware of to they responded with a botch job of a repair causing me to contact Lexus customer service to get it resolved properly.In 2025 I had organised for a extended test drive in JLR and booked a day off work to accommodate them only to be informed apon ringing then to confirm was told the car had been sold 2 weeks prior. When I asked didn’t they have anything else I would be interested in I got the response of NO.in 2025 I visited Yamaha on their open day with a friend and we were both ignored and dismissed by the sales executives (as per my google review)On 26/9/25 I went into BYD and told no one could take my order so I proceeded to place an order with Cupra next door.

Hi hope you can help as I contacted vauxhall customer care team was terrible services hopefully I'm in tight place to email you.i ordered 3 parts Charles Hurst boucher road vauxhall mokka bearing thrust washer and a bolt I need to return them found out I can't for some reason I waited 6 weeks on a part and was told wrong information also I just want to return parts get money back as had to buy new engine parts took to long.can you advise please