Showroom - niceStaff - Friendly and helpful ani informative

emailed 14/01/26 regarding details of cars I have purchased in relation to hidden commissions

Always great service

I have received safety recall notice - JGU - regarding Takata airbags.When I call to try to book my car in I am told that you are not taking on new cars (which have not previously registered at the dealership - due to a backlog) for servicing or repair.Can you confirm this policy in an email to be please?Thanks - Richard

Dear Sir/Madam,I am writing to formally raise a complaint regarding my recent experience with your dealership. My concerns relate to the quality of the vehicle supplied, ongoing communication failures, and serious issues surrounding the finance agreement.Firstly, I have experienced repeated problems with the vehicle since purchase, specifically the engine warning light activating on multiple occasions. I contacted your dealership several times to report this issue and was repeatedly advised that there was no fault with the car. However, when the RAC attended, they were able to identify a fault code indicating that there was indeed an underlying issue. This raises serious concerns about the accuracy of the information I was provided and the thoroughness of your vehicle checks and repairs.Secondly, I have encountered significant issues with the finance arrangement. For approximately two months after receiving the vehicle, I was under the impression—based on your assurances—that my previous finance agreement had been settled. However, this was not the case, and I was in fact making payments on two separate finance agreements simultaneously. During this time, I contacted both your dealership and the finance companies multiple times and was incorrectly informed that the previous finance had been cleared when it had not. This situation has caused considerable financial stress and inconvenience.In addition to the above, I have been consistently dissatisfied with the level of customer service provided. On numerous occasions, I was passed between different members of staff without receiving clear answers or resolutions. Attempts to speak with the appropriate person regarding these issues were often unsuccessful, leading to delays and a lack of accountability.Due to the seriousness of these concerns and the lack of resolution to date, I have sought advice from Citizens Advice and have also raised the matter with The Motor Ombudsman. I am prepared to pursue this further.Overall, my experience has been extremely frustrating and has fallen well below the standard I would expect. I request a full investigation into these matters, a clear explanation of how they will be resolved, for the inconvenience and financial impact caused.I look forward to your prompt response.Yours faithfully,
Alyssa Barton

Dear Sir/MadamThis is my third time contacting Charles Hurst Citroen Belfast, yet no one has reached out to me or left a message on my mobile to return the call. As I have a disability, it can sometimes take me longer to answer my phone.I have previously stated that my complaint concerns the customer service approach at the Charles Hurst Citroen Belfast site, as well as the lack of communication and professionalism from Ethan, who was supposed to return my call regarding a price to return my car.No one has responded, and this issue remains unresolved. I would kindly ask for someone to respond to me via email or phone.

Expert, knowledgeable, pleasant and friendly staff

I have just bought a new vehicle had it one week and the engine light came on and the spanner light left it in for repair to which the girl I have been dealing with Gemma in the repairs desk Charles Hurst Citroën was nothing but patronising, talked down to me and one point laughed and smirked. Charles Hurst have now had my new car five days. I have had no progress report or notification of work being done. I called myself this morning and was again spoke to in a patronising manner and told it will be another week this is highly unacceptable considering I just purchased the car.

cust had a recall on the vehicle which took 2 months to repair, the cust has now waited an additional 3 months as there is mould growing in the vehicle which has not been removed. The cust has been chasing this now for some time and is just getting passed around. If there is any mould or spaws the cust will reject the vehicle and keep the CC vehicle. The cust has contacted the TMO case 00328377 at present we have not received this from them.

A truly exceptional and informative experience with Catherine.