Good afternoonI was delighted with all the work carried out on my car.The staff were very helpful and friendly and kept me informed about everything.As I live on my own I appreciate the car collection from my house and return back. Looking after the MOT for me is another bonus, well done everyone.Thank you.Laurene Clarke

Want to praise the staff at service desk who went out of their way to assist me on Wednesday 6th May due to speed limitor issue with my new Berlingo. All were courteous to me, the customer & to each other. Young man being trained particularly helpful. Very impressive compared to my experience with Citroen, Bangor, co. Down. A huge thank you.

The sales person insisted on taking 25 minutes to tell me about PCP, even though I clearly told her I would not be taking PCP.

i bought my car in February last year, since then its been in over 3 times with multiple repairs. I have been in communication with the service department for over 6 weeks now and still yet to he fixed. i have an airbag issue, emergency sos issue. these are both major safety concern and the refused to cover the fix of the emergency s.o.s unless i pay. this has been going on for weeks if not months and now have MT Due in June which my car is not going to be ready for. i also have a radio issue since i bought the car that's still not fixed along with brakes being replaced. all of this makes the car unreliable and not meeting trading standards and the manager of the sales department is refusing to fix the emergency s.o.s battery as he states its not under warranty however I've had this issue before my warranty for the first year was even up. this is ridiculous and I will he taking the to the CEO of Charles hurst if not sorted within the next week.

Please accept our deepest thanks for the attention and result of our recent situation regarding vehicle PRZ 6813 Mr Adam Gribben was attentive and solved the problem to our satisfaction, As long standing clients of Charles Hurst , we look forward to purchasing all our new vehicles from your company,Frank Fusco CEO Fusco Group,

Very good service and attention from Dale who was so helpful

Hi Team,I am writing to raise a formal complaint regarding the handling of my vehicle at Charles Hurst Belfast.Earlier today, I received a call from reception informing me that my vehicle does not require an ECU upgrade and is ready for collection. This completely contradicts the reason the car was recovered to a Citroën dealer in the first place. The purpose of the recovery was to have the vehicle properly diagnosed by Citroën-trained mechanics so the actual fault could be identified and to determine whether an ECU upgrade would resolve it.I have now been told that because the vehicle was recovered to Charles Hurst from another garage, your team will not look at it. This is extremely disappointing and raises serious concerns about how Citroën supports its customers. At no point was I informed that the dealership would refuse to diagnose or repair the vehicle based on where it was recovered from.I am requesting clarification on the following:• Why was my vehicle accepted for recovery if no diagnostic work was going to be carried out?• Why was I not informed of this policy before the recovery took place?• Can the mechanics at Charles Hurst now carry out the proper diagnostic assessment and repair the vehicle as originally intended?•I expect a clear explanation and a resolution, as this situation has caused unnecessary inconvenience and has left my vehicle’s fault unresolved.I look forward to your prompt response.Kind Regards, Stuart

Conor was welcoming and very supportive and accommodating. He made me feel comfortable and at ease. Fantastic representative of the Citroen brand and the Charles Hurst team 🌟

Purchased a Toyota CHR car on Feb 10 through Citroen Charles Hurst as we needed to bring back our less than a year old Citroen C4 to them because of all the faults we experienced. Lost money but does not want to lose any more time to go back and forth to fix a car.Agents were really nice and professional when we talked to them. Saying they will resolve things and help us. Manager was really helpful. We put our trust in them again, 2nd time.They said they will fix the issues seen with the new car, CHR, and will help us with refunds for the insurance, Carsmetics/bumper loan, finishing the finance of the old car. Several ff ups, and "tidied" up the back of car seat after we left the car for a week so they have more time as we're going on holidays anyway. Finished the settlement of the old car on March 26 as we complained that another deduction will be made for April after more than a month of car being handed over. Refund came for the "March payment." More ff ups and the refund for bumper loan still hasn't came. No replies on emails. Tried calling, no answer.Can something be really resolved after a car has been sold? Or should we just make our own way to find things out? We would appreciate any response at least. It`s the 20th of April already. Disappointed. Again.

No contact from Citroen Charles Hurst Belfast.