bought car in april, been in already within first week or two due to electrical issue. booked back in for media unit, reversing camera's and rear window to be dealt with for on 30th June. called the day prior to confirm that courtesy car was booked and everything was confirmed. arrived yesterday to be told no knowledge of this but managed to source a car for him eventually. someone has now came up to his property and taken the courtesy vehicle and left there vehicle with no contact or explanation to what results or diagnostics were, next booked date for the vehicle to return and if the car will be suitable to drive in the meantimehas also advised their sales documentation has a signature that is not theirs.

I was dealt with efficiently, courteously and professionally.

C5 Hybrid, since week 3 complaining about the range of the electric. Told to wait till warmer weather and still not great. Keep being told nothing wrong but I should be getting more that 18 miles total range. Really not happy and would like to exchange or get the battery replaced.

Was well received.

I purchased my new car a couple of months ago from Charles Hurst Citroen Belfast on Boucher road. The day after purchase my husband noticed my drivers day time running light was out. After months of contacting Charles Hurst it finally got booked in to get replaced today 18th June at 11:45am (initially I was offered July but they offered me this date and time instead as it was up for MOT). I was told it would be a quick job so I used my lunch hour to drive here and get it fitted. When I arrived I checked in at the service reception, where the man confirmed I was here for a new daytime running light and I said yes, and was asked if was I told about the diagnostics charge of £160. I said no that I was told when booking that there would be no charge as I only purchased the car (and have been trying to get it booked in to be fixed for the last few months now). Another man walking by asked if the car was new and I said yes and he said not to worry about the charge. I signed for the work to be done and sat in the waiting area. After being here 1.5 hours I was told my car was ready, that diagnostics had been done but my light wasn’t replaced today as they would have to contact warranty and that they would have to rebook me. I said it was only booked in today for the light not any diagnostics and that my MOT was next week so I can’t wait. I was advised that there was a misunderstanding and that they would sort it for me now. At the 2.5 hour mark I asked for an update and was told it was still being worked on without an apology for my time sitting here. I am also 36 weeks pregnant so it wasn’t a nice wait. An update at the 3 hour mark I was told the bumper had to come off to fit the light and it was getting built back up now and shouldn’t be too much longer. I finally left to head home after 3 hours and 15 minutes. Absolutely crazy for a daytime running light being fitted and just a “sorry for the wait” while being handed my keys. Worst experience I have ever had.

Dear Complaints Team,I am writing to make a formal complaint regarding the Ford Fiesta 1.0T Ecoboost Active X (registration NRZ 5735) that I purchased from Charles Hurst Usedirect Budget Choice on 14 May and collected on 25 May 2026.Note: the registration in your agreement package document (attached) is also incorrect.After paying for the vehicle I was told that it would need to be checked by the mechanics and it was sent to your garages. I was advised that any potential issues would be fixed and the vehicle returned in a satisfactory condition. The car was with your mechanics for a total of 11 days during which I called repeatedly to enquire what the issues were but did not receive any satisfactory responses as to why the delay was occurring.On collecting the car on the 25th May I asked what took so long to be repaired and was told this information was not readily available. It was only on pressing management at the showroom that I was provided with a copy of repairs carried out (see attached).The vehicle then developed an engine management fault within two days of collection. I notified the dealership and returned the vehicle for inspection and repair. I was advised that a part had to be ordered before fitting and this took another 6 days before the car was returned to the garage. This was despite my local mechanic advising me that he could have ordered the Ford original part and had it delivered within a matter of hours.Despite the dealership's attempts to rectify the issue, the fault has not been resolved and the engine management warning light remains illuminated.I have now been advised that the vehicle requires further investigation by KIA and that it will need to be retained by the dealership. Given that the fault arose almost immediately after purchase and remains unresolved following two separate periods during which the car was with your mechanics for repair attempt, I do not believe the vehicle was of satisfactory quality at the time it was supplied.Accordingly, I am exercising my statutory rights under the Consumer Rights Act 2015 and formally rejecting the vehicle. I request a full refund of the purchase price of £8,299 and confirmation of the arrangements for processing the rejection and refund.For the avoidance of doubt, I am not seeking further repairs at this stage. The fault arose within days of purchase, the vehicle has already been with your mechanics twice for repair, and the issue remains unresolved. I have already returned the car to your showroom and they have the keys.Please treat this email as a formal complaint and provide a written response confirming your position and the next steps. If you do not agree with my rejection of the vehicle, please provide a full written explanation together with details of your complaints escalation procedure and any alternative dispute resolution process available. I will then be engaging with my solicitor for advice.I look forward to your response within the next 14 days.Yours faithfully,Seamus Gallagher16 Rossdale HeightsBelfastBT8 6XZ

Dear Sir/Madam,I am writing to formally raise a complaint regarding a vehicle I purchased from your dealership, which has developed a significant fault within three months of purchase.Nature of the ComplaintWithin three months of purchasing the vehicle, it developed a serious fault in the form of an oil leak, identified as a failure of the vacuum oil pump.This issue was first noticed on 20th May 2026 and is clearly a significant mechanical defect, raising concerns about the condition and reliability of the vehicle at the point of sale.Following inspection by your team, I was informed that the oil pump failure was allegedly caused by someone leaning on it. On this basis, you have attempted to attribute responsibility to me and refused to cover the repair under warranty, claiming it is no longer a mechanical fault.I strongly dispute this conclusion for the following reasons:• The only individuals who have had access under the bonnet since purchase are your own staff during servicing and the MOT technician who identified the oil leak.• After the vehicle failed its MOT, I briefly looked under the bonnet purely to try to identify the leak. I made it clear that I do not even know how to properly access or work under the bonnet and did not interfere with any components.• It is therefore unreasonable to suggest that I caused physical damage to the oil pump.Conflicting Advice and Handling of the IssueI also wish to raise concerns regarding the way this matter has been handled:• When I initially contacted you to arrange an inspection, I was repeatedly assured that the issue would be covered under warranty.• Based on these assurances, I accepted an appointment approximately 10 days later.• During this time, you were happy for me to continue driving the vehicle.However, once the car was with your dealership, it was then deemed a safety hazard, and I was informed that I was not permitted to drive it away.This left me with no reasonable alternative:• I was effectively forced to leave the vehicle with you• I was unable to seek a second opinion or obtain alternative repair quotes• The only other option available to me would have been to arrange recovery of the vehicle elsewhere at additional personal costPayment Made Under ProtestDespite the above, I was required to pay £430 to have the vehicle repaired by yourselves.This payment was made under protest and due to the lack of any practical alternative, given that I was not allowed drive the vehicle or have the vehicle removed without incurring more costs.Legal PositionUnder the Consumer Rights Act 2015, the vehicle must be:• Of satisfactory quality• Fit for purpose• As describedAs this fault has arisen within the first six months of purchase, it is legally presumed that the fault was present or developing at the time of sale unless you can prove otherwise.Given:• The nature of the failure• The disputed and unsubstantiated claim of external damage• The lack of evidence that I caused this issue• The repeated assurances that the repair would be covered under warrantyI do not believe the vehicle met the required standard at the point of sale.Resolution RequiredIn light of the above, I require:• A full refund of £430 paid for the repair• Written confirmation that no adverse findings will be recorded against me in relation to alleged misuse or damage• Assurance that any further related issues arising from this fault will be treated as warranty mattersNext StepsPlease respond to this complaint as soon as possible.If this matter is not resolved satisfactorily, I will take further action, which may include:• Escalating the matter to Trading Standards• Referring the complaint to the Motor Ombudsman• Taking legal action to recover all costs and losses incurredFor completeness, I will be submitting a Subject Access Request for all records relating to this vehicle, my purchase, and your handling of this issue.I would prefer to resolve this matter promptly and amicably; however, I am fully prepared to escalate if necessary.

I recently had an mot failure from the parking brake so booked in were i was told it would be £180 for diagnostic even when the mot refusal indicated parking brake weak needing adjustment this was eventually dropped and warranty would only cover a small park leaving £150 for me to pay my complaint is that as the car recently had brake pads , drums and discs replaced by charles hurst the parking brake adjustment should have been done then and if not now when pointed out by mot i feel the £150 should be refunded also the service team wanted the refusal notice left in car which it was and was not returned in time for mot retest the next morningNot always necessary to adjust parking brake but is industry highly recommended especially for drum replacement

Thank you for contacting us regarding our purchase with your company. The personal experience and general demeanour of your sales team member Dale was first class. We would certainly recommend your business to others.RegardsBrian and Christine Larkin

car experienced cam chain failure on the 20th April and was recovered into local garage at this time customer had come across recall relating to this issue on the Stellantis website, 27th April vehicle was recovered into dealership and on the 11th May forwarded previous service records after being requested to provide them, received contact on the 27th May to advise it was only getting looked at then and that parts will not be ordered until Peugeot approved them. customer has been without a car for 42 days since initial issue occurred and still no update on timescale