I was contacted for a test drive however I was not available in the day offered. Sales assistant said they would call back but they never did

Excellent service and excellent quality and quick to respond to emails

I purchased a Citroen car from yourselves and within the first year I received an urgent recall safety notice. I had to bring my vehicle in for a few days to get whatever the issue was fixed. I was rudely told I wouldn't be getting a courtesy car as there was "nothing wrong with the vehicle" this was simply to see if there was a fault. I am the mother of several young children as well as working full time as a midwife in the community. I need my car for both roles and should not be expected to go without a means of transport for several days (minimum) through no fault of my own - especially for a new vehicle.I note other Citroen recalls have been offered courtesy cars - why should I be treated less favourably?This is certainly a poor showing of Charles Hurst.

I have not had a response from my complaint after a month ticket number 88779483 can you give me an update asap before the 14 days stated and 30+ days passed

bought car in april, been in already within first week or two due to electrical issue. booked back in for media unit, reversing camera's and rear window to be dealt with for on 30th June. called the day prior to confirm that courtesy car was booked and everything was confirmed. arrived yesterday to be told no knowledge of this but managed to source a car for him eventually. someone has now came up to his property and taken the courtesy vehicle and left there vehicle with no contact or explanation to what results or diagnostics were, next booked date for the vehicle to return and if the car will be suitable to drive in the meantimehas also advised their sales documentation has a signature that is not theirs.

I was dealt with efficiently, courteously and professionally.

C5 Hybrid, since week 3 complaining about the range of the electric. Told to wait till warmer weather and still not great. Keep being told nothing wrong but I should be getting more that 18 miles total range. Really not happy and would like to exchange or get the battery replaced.

Was well received.

I purchased my new car a couple of months ago from Charles Hurst Citroen Belfast on Boucher road. The day after purchase my husband noticed my drivers day time running light was out. After months of contacting Charles Hurst it finally got booked in to get replaced today 18th June at 11:45am (initially I was offered July but they offered me this date and time instead as it was up for MOT). I was told it would be a quick job so I used my lunch hour to drive here and get it fitted. When I arrived I checked in at the service reception, where the man confirmed I was here for a new daytime running light and I said yes, and was asked if was I told about the diagnostics charge of £160. I said no that I was told when booking that there would be no charge as I only purchased the car (and have been trying to get it booked in to be fixed for the last few months now). Another man walking by asked if the car was new and I said yes and he said not to worry about the charge. I signed for the work to be done and sat in the waiting area. After being here 1.5 hours I was told my car was ready, that diagnostics had been done but my light wasn’t replaced today as they would have to contact warranty and that they would have to rebook me. I said it was only booked in today for the light not any diagnostics and that my MOT was next week so I can’t wait. I was advised that there was a misunderstanding and that they would sort it for me now. At the 2.5 hour mark I asked for an update and was told it was still being worked on without an apology for my time sitting here. I am also 36 weeks pregnant so it wasn’t a nice wait. An update at the 3 hour mark I was told the bumper had to come off to fit the light and it was getting built back up now and shouldn’t be too much longer. I finally left to head home after 3 hours and 15 minutes. Absolutely crazy for a daytime running light being fitted and just a “sorry for the wait” while being handed my keys. Worst experience I have ever had.

Dear Complaints Team,I am writing to make a formal complaint regarding the Ford Fiesta 1.0T Ecoboost Active X (registration NRZ 5735) that I purchased from Charles Hurst Usedirect Budget Choice on 14 May and collected on 25 May 2026.Note: the registration in your agreement package document (attached) is also incorrect.After paying for the vehicle I was told that it would need to be checked by the mechanics and it was sent to your garages. I was advised that any potential issues would be fixed and the vehicle returned in a satisfactory condition. The car was with your mechanics for a total of 11 days during which I called repeatedly to enquire what the issues were but did not receive any satisfactory responses as to why the delay was occurring.On collecting the car on the 25th May I asked what took so long to be repaired and was told this information was not readily available. It was only on pressing management at the showroom that I was provided with a copy of repairs carried out (see attached).The vehicle then developed an engine management fault within two days of collection. I notified the dealership and returned the vehicle for inspection and repair. I was advised that a part had to be ordered before fitting and this took another 6 days before the car was returned to the garage. This was despite my local mechanic advising me that he could have ordered the Ford original part and had it delivered within a matter of hours.Despite the dealership's attempts to rectify the issue, the fault has not been resolved and the engine management warning light remains illuminated.I have now been advised that the vehicle requires further investigation by KIA and that it will need to be retained by the dealership. Given that the fault arose almost immediately after purchase and remains unresolved following two separate periods during which the car was with your mechanics for repair attempt, I do not believe the vehicle was of satisfactory quality at the time it was supplied.Accordingly, I am exercising my statutory rights under the Consumer Rights Act 2015 and formally rejecting the vehicle. I request a full refund of the purchase price of £8,299 and confirmation of the arrangements for processing the rejection and refund.For the avoidance of doubt, I am not seeking further repairs at this stage. The fault arose within days of purchase, the vehicle has already been with your mechanics twice for repair, and the issue remains unresolved. I have already returned the car to your showroom and they have the keys.Please treat this email as a formal complaint and provide a written response confirming your position and the next steps. If you do not agree with my rejection of the vehicle, please provide a full written explanation together with details of your complaints escalation procedure and any alternative dispute resolution process available. I will then be engaging with my solicitor for advice.I look forward to your response within the next 14 days.Yours faithfully,Seamus Gallagher16 Rossdale HeightsBelfastBT8 6XZ