Great to deal with so far

In February 2023 I bought a citroen c1 from Charles hurst. The car was more than three and a half years old. I got it on finance after paying £700 deposit. When you add the deposit, interest and dealers commission the overall cost of the car ballooned to more than £10500. This is an outrageous price to pay for the year of car. Also at no time did the dealer tell me that I was being charged £500+ for him to get me the highest rate of interest. Had he told me he was earning £500+ commission I would have arranged my own finance. I want this £500+ dealers commission refunded.Also bought a citroen c3 Picasso in February 2014. The dealer arranged the finance and he also charged me £500+ commission to get me the worst possible deal. Had I have known the dealer was charging me £500+ commission I would have arranged my own finance. I want this £500+ commission refunded to me.I will take my complaint to the FCA if I don't get full refunds.

Excellent customer service and extremely helpful employee. Nothing was too much trouble for Connor.

Showroom - niceStaff - Friendly and helpful ani informative

emailed 14/01/26 regarding details of cars I have purchased in relation to hidden commissions

Always great service

I have received safety recall notice - JGU - regarding Takata airbags.When I call to try to book my car in I am told that you are not taking on new cars (which have not previously registered at the dealership - due to a backlog) for servicing or repair.Can you confirm this policy in an email to be please?Thanks - Richard

Dear Sir/Madam,I am writing to formally raise a complaint regarding my recent experience with your dealership. My concerns relate to the quality of the vehicle supplied, ongoing communication failures, and serious issues surrounding the finance agreement.Firstly, I have experienced repeated problems with the vehicle since purchase, specifically the engine warning light activating on multiple occasions. I contacted your dealership several times to report this issue and was repeatedly advised that there was no fault with the car. However, when the RAC attended, they were able to identify a fault code indicating that there was indeed an underlying issue. This raises serious concerns about the accuracy of the information I was provided and the thoroughness of your vehicle checks and repairs.Secondly, I have encountered significant issues with the finance arrangement. For approximately two months after receiving the vehicle, I was under the impression—based on your assurances—that my previous finance agreement had been settled. However, this was not the case, and I was in fact making payments on two separate finance agreements simultaneously. During this time, I contacted both your dealership and the finance companies multiple times and was incorrectly informed that the previous finance had been cleared when it had not. This situation has caused considerable financial stress and inconvenience.In addition to the above, I have been consistently dissatisfied with the level of customer service provided. On numerous occasions, I was passed between different members of staff without receiving clear answers or resolutions. Attempts to speak with the appropriate person regarding these issues were often unsuccessful, leading to delays and a lack of accountability.Due to the seriousness of these concerns and the lack of resolution to date, I have sought advice from Citizens Advice and have also raised the matter with The Motor Ombudsman. I am prepared to pursue this further.Overall, my experience has been extremely frustrating and has fallen well below the standard I would expect. I request a full investigation into these matters, a clear explanation of how they will be resolved, for the inconvenience and financial impact caused.I look forward to your prompt response.Yours faithfully,
Alyssa Barton

Dear Sir/MadamThis is my third time contacting Charles Hurst Citroen Belfast, yet no one has reached out to me or left a message on my mobile to return the call. As I have a disability, it can sometimes take me longer to answer my phone.I have previously stated that my complaint concerns the customer service approach at the Charles Hurst Citroen Belfast site, as well as the lack of communication and professionalism from Ethan, who was supposed to return my call regarding a price to return my car.No one has responded, and this issue remains unresolved. I would kindly ask for someone to respond to me via email or phone.

Expert, knowledgeable, pleasant and friendly staff