I have just bought a new vehicle had it one week and the engine light came on and the spanner light left it in for repair to which the girl I have been dealing with Gemma in the repairs desk Charles Hurst Citroën was nothing but patronising, talked down to me and one point laughed and smirked. Charles Hurst have now had my new car five days. I have had no progress report or notification of work being done. I called myself this morning and was again spoke to in a patronising manner and told it will be another week this is highly unacceptable considering I just purchased the car.

cust had a recall on the vehicle which took 2 months to repair, the cust has now waited an additional 3 months as there is mould growing in the vehicle which has not been removed. The cust has been chasing this now for some time and is just getting passed around. If there is any mould or spaws the cust will reject the vehicle and keep the CC vehicle. The cust has contacted the TMO case 00328377 at present we have not received this from them.

A truly exceptional and informative experience with Catherine.

Sales man was called Conor McDIarmid. Booked a test drive of Citroen Space Tourer. They didnt have one so said they would borrow a similar vehicle from another manufacturer. COnor knew we were driving an hour to the dealership. He also knew as it was a motability enquiry that we needed to test my daughter special seat in the car. On arrival he did not have a test vehicle. He was able to show us a customers vehicle in for servicing but we could not sit in it let alone drive it. We were told the initial estimate of 8 weeks delivery would now be around 6 months. We still hoped to order the vehicle. Phonecalls over the following few days were not returned. Then COnor got in contact to say another customer had cancelled an order - different model but available much faster. We agreed to come in and place an order despite still not having had a test drive and concerns over our daughters mobility aids fitting this model. I made an appointment with Conor. On the morning of the appointment he cancelled saying he had double booked himself and advised the order could be placed by phone if i emailed my daughter award letter to him. He arranged a phone appointment later that day and i sent over the document. He never called. One week later I placed an order with another dealership. Over a month after that COnor called me with the "great " news that he is now ready to tag the car with our name! I am advising everyone to steer clear of Charles Hurst. I don't know if its just an attitude that makes motability customers 2nd class citizens or the general level of service these days. But it would be worth remembering that our motability vehicle is only one of the vehicles we purchase. Other family members also need vehicles. Furthermore, I have led the purchase of a number of company vehicles from CH over the last few years and will take those sales elsewhere too.

I felt I was being conned by the staff.

Bought the car from Citroen Belfast not great place to buy from them I wasried to foolish to buy car 2019 36500 miles cost me 16250 pounds which I think is overcharged cos it is 7 years old I have tried to get my old car but dealer says it is away within 2 weeks very disappointed with it

Didn't make a deal with car ,thought citreon were unreasonable with their pricing .

Very very disappointing that car was into limit mode again,this happened so many times in this short time,iwas told that it wad dirt in oil,if so time use had different oil

They were able to meet my needs

The salesman was extremely helpful