Hi Team,I am writing to raise a formal complaint regarding the handling of my vehicle at Charles Hurst Belfast.Earlier today, I received a call from reception informing me that my vehicle does not require an ECU upgrade and is ready for collection. This completely contradicts the reason the car was recovered to a Citroën dealer in the first place. The purpose of the recovery was to have the vehicle properly diagnosed by Citroën-trained mechanics so the actual fault could be identified and to determine whether an ECU upgrade would resolve it.I have now been told that because the vehicle was recovered to Charles Hurst from another garage, your team will not look at it. This is extremely disappointing and raises serious concerns about how Citroën supports its customers. At no point was I informed that the dealership would refuse to diagnose or repair the vehicle based on where it was recovered from.I am requesting clarification on the following:• Why was my vehicle accepted for recovery if no diagnostic work was going to be carried out?• Why was I not informed of this policy before the recovery took place?• Can the mechanics at Charles Hurst now carry out the proper diagnostic assessment and repair the vehicle as originally intended?•I expect a clear explanation and a resolution, as this situation has caused unnecessary inconvenience and has left my vehicle’s fault unresolved.I look forward to your prompt response.Kind Regards, Stuart

Conor was welcoming and very supportive and accommodating. He made me feel comfortable and at ease. Fantastic representative of the Citroen brand and the Charles Hurst team 🌟

Purchased a Toyota CHR car on Feb 10 through Citroen Charles Hurst as we needed to bring back our less than a year old Citroen C4 to them because of all the faults we experienced. Lost money but does not want to lose any more time to go back and forth to fix a car.Agents were really nice and professional when we talked to them. Saying they will resolve things and help us. Manager was really helpful. We put our trust in them again, 2nd time.They said they will fix the issues seen with the new car, CHR, and will help us with refunds for the insurance, Carsmetics/bumper loan, finishing the finance of the old car. Several ff ups, and "tidied" up the back of car seat after we left the car for a week so they have more time as we're going on holidays anyway. Finished the settlement of the old car on March 26 as we complained that another deduction will be made for April after more than a month of car being handed over. Refund came for the "March payment." More ff ups and the refund for bumper loan still hasn't came. No replies on emails. Tried calling, no answer.Can something be really resolved after a car has been sold? Or should we just make our own way to find things out? We would appreciate any response at least. It`s the 20th of April already. Disappointed. Again.

No contact from Citroen Charles Hurst Belfast.

Great to deal with so far

In February 2023 I bought a citroen c1 from Charles hurst. The car was more than three and a half years old. I got it on finance after paying £700 deposit. When you add the deposit, interest and dealers commission the overall cost of the car ballooned to more than £10500. This is an outrageous price to pay for the year of car. Also at no time did the dealer tell me that I was being charged £500+ for him to get me the highest rate of interest. Had he told me he was earning £500+ commission I would have arranged my own finance. I want this £500+ dealers commission refunded.Also bought a citroen c3 Picasso in February 2014. The dealer arranged the finance and he also charged me £500+ commission to get me the worst possible deal. Had I have known the dealer was charging me £500+ commission I would have arranged my own finance. I want this £500+ commission refunded to me.I will take my complaint to the FCA if I don't get full refunds.

Excellent customer service and extremely helpful employee. Nothing was too much trouble for Connor.

Showroom - niceStaff - Friendly and helpful ani informative

emailed 14/01/26 regarding details of cars I have purchased in relation to hidden commissions

Always great service