They did everything for me well but it was my fault for changing my mind about other car already paid my deposit but going to get it back thanks Darren 👍👍👍

Took all my details and didnt have the decency to call me back. Sam Angus did not call back when requested, nor did his manager

Very helpful and pleasant staffBoth Darren and Dale very helpful and informative

From the presentation of the cars to the personal interactions with the Sales team,everything has been excellent.Sam Angus has been impressive in his Interactions and willingness to firstly establish needs and then try to match a vehicle,all done in a natural style of engagement without the pressure that can often be on display (ie:salesman/dealer needs prioritised over customer).

I booked an appointment for my citroen airbag to be replaced in October 2025 and was advised if I did not receive a pre call do not attend. I then arranged a second appointment although I had to wait until 1st January 2026.I contacted Charles Hurst a few days ago and confirmed my appointment for today along with the business address. I have arrived this morning to find out that Charles Hurst is in fact closed today.Also to mention no confirmation of the appointment was received.This is completely unacceptable and I want to be contacted as soon as possible to have this rectified.Absolutely ridiculous service and communication from Charles Hurst!

Your team did brilliantly, the 2 young men that took care of me, were both amazing and funny ... I got the car I wanted everything was great. And I also laughed with both these young gentlemen.The car was well explained. And it's definitely me. Good job. Nothing went wrong , 10 out of 10 boys ❤️❤️❤️

Customer has been back a few times to have his vehilce issue repaid, also customer needs a 7 seat courtesy car to get his wheel chair in, branch is aware of this but keep given customer smaller cars which will not hold his wheelchair - RAC have been out twice this week as his vehilce just stops and will not start- RAC had to do a hard reset .

Conor was very helpful.

Ticket 83748266 was issued on 31 October 2025 and to date i have not received any informal or formal correspondence from the above car dealer with regards my complaint which states i would be contacted within 14 days to discuss this.I am very disappointed in the unprofessional approach to this policy not being adhered too and this has left me as a customer very disappointed in Charles Hurst Citroen Belfast.I would kindly like somebody in Senior Management Team to discuss this issue with myself as this has now past your timeframe of compliance.Kind regardsMrs Taylor-Neely

Overall the experience was very good, the salesman was excellent from start to finish. I was just disappointed in the condition of the vehicle I was looking at. My 7 year old car was in better condition than the vehicle under 2 years old I was viewing