I have just sent you an e-mail - the lady on the phone last week gave me 2 fake e-mail addresses for your complaints department.. The only thing i forgot in the e-mail is that if i dont get satisfaction inside the 8 weeks, i will take this to the ombudsman - my treatment by Citroen, Hursts and Formel D is despicable to be polite.

Hello,You did extremely well. Ethan was helpful & friendly. In fact every person I spoke to, was friendly & courteous.The delay in the car arriving was very disappointing. Ordered in February and arrived this week. It clearly was beyond your control but very disappointed & inconvenient.Thank you, especially to Ethan.Regards,Dawn Jones

My 2021 Citroen c4e broke down 4 weeks ago, showing an electric traction system fault and the vehicle would not go into drive mode.I had it recovered to Charles Hurst Citroen in Belfast, believing that to have it with the manufacturer’s service centre would be best.After many diagnostic tests, I was told that a part was required at a cost of approx. £1.5k for it together with labour. This was delivered but was actually for a petrol car. I was then advised that the same part would bring my bill to £3.5k for my electric vehicle (inc labour).After some homework I decided to authorise Charles Hurst to carry out this work and order the part - which I was being required to pay for up front. I was met with “are you sure?”, as though I really had any other choice when my vehicle will not even start and this worried me.The manager then decided that a “second opinion” would be sought and so the “master tech” looked at the car again and decided that an entirely different part was needed which was less expensive - imagine if I had spent almost £4k and the part wasn’t correct!So the apparent correct part was ordered and fitted - this has not resolved the problem and all I keep getting told is “more checks” are required.Throughout I have felt dismissed and have been made to feel that this should all be acceptable.Which it is not. I am paying finance and insurance for a car that is not on the road. There is no sense of empathy or understanding and I have less and less confidence that my vehicle will be road worthy. I have also been refused a courtesy car as I this is only provided when there is a part on long term back order.The last contact that I had was on Friday of last week (17/10/25) when I was told that a master tech would be spending the following day working on my vehicle to locate a “broken wire”. It is now Tuesday evening and I have had no further contact.

Excellent service provided by staff at CitroenKept me informed and advised on progressThanks to Mark Hanna and Rachel

Very courteous young man gave me first class attention

I did not make the initial enquiry. Citroen reached out to me inviting me to a VIP event as a loyal customer with false information that regarding the time left on our current PCP, because of this event we were going to get to upgrade without penalty and get VIP deals. Employee who assisted us on the day was nice but again I advised false information was given on the phone and we gave over an hour of our time to be offered a car I drove 4 years ago at a higher rate than my current (higher speck and newer model of car). My husband and I were advised that we would not be shown anything over our affordability but we were only shown cars more expensive than our affordability and at best offered older cars for the came cost.

I am writing to raise a formal complaint regarding my recent finance agreements arranged through Charles Hurst Belfast on 28 August 2025, financed by Alphera Financial Services.When I agreed to purchase my vehicle (GJ19ZFZ, Toyota Aygo, 2019), I was clearly informed that the total monthly repayment would be £325.55, which I understood to cover all costs discussed during the sale. On that basis, I signed the paperwork. However, I have since discovered that a second, separate finance agreement was created for accessories and extended warranty at £30.44 per month for 36 months (Agreement number 4302039) in addition to the main car finance at £325.55 per month (Agreement number 4302467).At no point during the sales process was it made clear that these would be two separate finance agreements. The salesperson presented the total monthly payment as a single figure of £325.55, leading me to reasonably believe this included all items discussed. The existence of the additional finance agreement only became apparent once the documentation was received by post.During discussions, my mother and I initially declined the accessories and extended warranty, as the overall cost appeared too high with it. However, we were later told that the total price had been reduced to £325.55 per month with the warranty included, which gave the impression that the items were already built into the agreed monthly amount and not subject to an additional loan.At the time of signing, I attended with my mother, who does not speak English. I was trying to translate the salesperson’s explanations while also attempting to understand the finance details myself as a first-time car buyer. I was not provided with a clear, transparent explanation of what I was agreeing to, particularly regarding the separate accessory finance. I therefore believe that the accessory finance was mis-sold and that I was not given fair or sufficient disclosure to make an informed decision.I am requesting cancellation of the accessory finance agreement. I would be very grateful if you could promptly review this situation and advise on how to resolve this matter appropriately.Thank you for your time and attention. I look forward to your prompt reply.

Hello. Lookers have asked me on 30th September to contact you following my review on Trust Pilot.We bought this car new with PCP finance in June 25 from Charles Hurst Renault in Belfast.We are happy with the car, apart from the Boot Release. My wife cannot open it, due to her Rheumatoid Arthritis. The car is for her local and shopping use. We were not warned the boot release was fiddly.Charles Hurst told us they couldn't do anything to help. So we thought we would upgrade to the Renault 5 to solve the problem. I was shocked to find out on enquiry that there would be a loss on trade in of £5,000, and we would have to find this. Nearly a third of its value in 3 months!!! The Renault salesman did not suggest any help on this.So the Renault 5 would be too much for us, I then looked at the Citroen EC 3. My wife can open its boot and we like the car. The Charles Hurst Citroen staff were extremely helpful in finding a PCP solution.We test drove the car yesterday and agreed to pay £4,000 deposit, and 48 months at £276. We paid a £250 deposit.Darren Dunne, their manager rang me today to say that offer was no longer available due to the start of the new financial quarter. We would have to pay £342 a month instead! (We pay £203 a month for the Dacia)Yes, The eC3 is more expensive than the Dacia. But we have to find £4,000 in cash, and a large increase in PCP payment to solve the boot problem!So, can you help in any way in helping us cash wise? We are both retired pensioners with very limited savings.Thank you in advance

Karl was very helpful and not pushy about the sale.

Dale was excellent in the way he explained things to me and so helpful. Would tell people to speak to him.