Samuel is very knowledgeable in all aspects of the DS brand, great understanding of what I am interested in purchasing

I visited Charles Hurst Citroen Belfast on Saturday 25th October to discuss what my options where to return my vehicle. The sales representative, Ethan in Citroen took my car for a test drive and then discuss with other sales representatives about how much my car was valued at.On this i was told an amount but Ethan then stated that he would ring me again on Monday 27th October as his boss wasn't in on Saturday. To date I am still waiting on a phone call from Ethan in Citroen Belfast which I find very disappointing and unprofessional.This has now made me think twice about getting another vehicle from Charles Hurst Citroen as the customer service is unprofessional.

Staff courteous and everything fine. All you want when getting your car sorted.

Hello.This e-mail is being copied to every e-mail I can find for Citroen and Formel D.In June/July of this year, I got letter from Citroen informing me of the issue with the airbags in certain Citroen cars and saying that my car - JFZ 1021 - was affected and I should contact a local dealer to get the airbag changed. We had no option but to keep using the car as the offer of £22 per day was absolutely inadequate for hiring a car.I contacted Hallidays of Bushmills as my nearest dealer and after a while i was given a date for the airbag to be changed, then this date had to be changed as they didn't have the airbags in stock. This happened a few times. then Hallidays contacted me to ask if it would be suitable for the work to be done at our home and of course we accepted this and agreed. Again a date was set, then cancelled at a few days notice.Eventually on Saturday 27th September, the technician arrived at just after 7.30 pm. My wife and I had been waiting for him as we had to go to the town for some items , I asked did he need us to stay until he had finished and he said No, he would complete it and leave the necessary paperwork.We arrived back around 8.30 and he had gone already.The next morning, my wife (who works in a care home for the elderly) got into the car to go to work. She started the engine and at once called me and told me how the car sounded funny, vibrated a lot more than usual (the car had been driving absolutely perfectly beforehand), there was a warning on the dash - ENGINE FAULT NEEDS REPAIRED - and the engine cooling fan was going, and kept going for a while after the engine was turned off. As I needed my own car for later in the day, my wife had to go ahead and drive the car to work - a distance of 7.5 miles.She called me when she arrived there and said the car had shuddered all the way, the warning light stayed on and the engine cooling fan kept going, turning off only after the car had been stopped for a while with the engine off. As it was Sunday I had no way of contacting anyone about it.The next morning, I called Formel D on the number they had called me to confirm the booking and spoke with Chris Harrison. Chris did try to help - he called me back and had arranged for the technician to call again on Monday evening to check his work - which he did. The technician told me he had done everything as required, but that the ECU would need to be reset by Citroen and that they were not allowed the computer equipment necessary to do this - he said basically the ECU will think the car has been in an accident and this will need reset.Tuesday morning I started to try to get in contact with Citroen Customer service to see what they could do about it. I was given 2 phone numbers - 0800 093 9393 and 0800 917 9285 - both numbers , once they heard of my problem they transferred me to a call centre - I am not sure where they all were, but some of them were in India, where I got speaking to people who couldn't understand me properly and who I couldn't understand properly - between them they gave me 7 case numbers - 02771493, 02749442, 02722059, 02731559, 02723197, 02721606 and one more which I didn't get a chance to write down as I was driving when I was given it, but I know it ended in 175.I did get one e-mail form Justin Woodcraft at Citroen on 9th October saying he would investigate my concerns and provide me with a further response as soon as possible - but to this date 27th October - I have had no reply despite 2 further e-mails asking for an update.I sent messages on the Facebook page for Takata Airbag Recall Support Group where I had seen many others with problems after the airbags were changed. I was given no help whatever from Ben Reid of Formel D there - he replied -usually telling me to be quiet and stop telling people about the problems I have had and that I was the only one who had any problems..I called the helplines many times - today I was told I have only 3 case numbers now - the first 3 in the list!I decided to try to contact a local Citroen dealer to see if they could do something for me.Hallidays of Bushmills could only take the car in a few weeks.Hallidays of Campsie said they would not do it - they had several others int he same position as myself and only had time to look after their own customers - not look after customers of Formel D.So the car was booked into Charles Hurst Citroen in Belfast on Monday 13th October at 10.15 am.. The car was left there at 10.15 am, I got a call from Hursts just before 4 pm saying they had not found the problem but that they thought the spark plugs looked a bit worn and if they changed them, that might solve the problem and that the cost to me would be £188 - I agreed reluctantly as they told me this would solve the problem. The car was collected at 5.15 pm. The receptionist said as it wasn't the airbag had caused the damage to the spark plugs, I had to pay in full, and if I came back, the charge would £176 + VAT for labour + parts required. The car was driving worse when I drove home.Charles Hurst Citroen had the vehicle from 10.15 to 5.15 - 7 hours, and couldn't find the cause of the problem. I did make an appointment to bring the car back on 22nd October, - but only intended to use it if I couldn't get a mechanic to check it out before thatA few days later, my wife stopped at a small garage on the roadside at Dunminning on her was home from work, and explained the issue to the mechanic there. He connected his computer to the car and told my wife inside 5 minutes that the car was running on 3 cylinders and told her - "don't drive too far, but come again tomorrow on your way home and I will fit the part required to solve the issue" My wife called the next evening and the mechanic carried out the work as shown on his attached invoice in less than 15 minutes - now the car drives perfectly again.I was curious so I "googled" can this be caused by the change of airbag - the answer was "it shouldn't, but it is possible". I then asked Google if the spark plugs could be damaged by the change of airbag and the answer was "NO, under no circumstances".I think it is very clear that the problem was caused by the change of airbag as the car had been driving perfectly beforehand and is now driving perfectly. There was no need whatever for the change of spark plugs.I find it very difficult to understand how Citroen-trained mechanics will spend 7 hours trying to find a fault with Citroen computer, etc, and can't, while a small independent mechanic can find and cure the whole issue in less than 20 minutes.I am now asking Citroen /Stellantis or Formel D to compensate me for the expenses I have incurred because of this debacle which was in no way of my making.I am attaching the invoice from Hursts, from The Garage At Dunminning, our subsistence expenses for the day and for loss of earnings - my wife and I both had to take the day off work - my wife can only drive automatic and had no other way of going to work. I will send copy of payslips to anyone who requests them - i have recently had a change of tax code so am not sure exactly how much I lost for that day.Edgar Monteith

I have just sent you an e-mail - the lady on the phone last week gave me 2 fake e-mail addresses for your complaints department.. The only thing i forgot in the e-mail is that if i dont get satisfaction inside the 8 weeks, i will take this to the ombudsman - my treatment by Citroen, Hursts and Formel D is despicable to be polite.

Hello,You did extremely well. Ethan was helpful & friendly. In fact every person I spoke to, was friendly & courteous.The delay in the car arriving was very disappointing. Ordered in February and arrived this week. It clearly was beyond your control but very disappointed & inconvenient.Thank you, especially to Ethan.Regards,Dawn Jones

My 2021 Citroen c4e broke down 4 weeks ago, showing an electric traction system fault and the vehicle would not go into drive mode.I had it recovered to Charles Hurst Citroen in Belfast, believing that to have it with the manufacturer’s service centre would be best.After many diagnostic tests, I was told that a part was required at a cost of approx. £1.5k for it together with labour. This was delivered but was actually for a petrol car. I was then advised that the same part would bring my bill to £3.5k for my electric vehicle (inc labour).After some homework I decided to authorise Charles Hurst to carry out this work and order the part - which I was being required to pay for up front. I was met with “are you sure?”, as though I really had any other choice when my vehicle will not even start and this worried me.The manager then decided that a “second opinion” would be sought and so the “master tech” looked at the car again and decided that an entirely different part was needed which was less expensive - imagine if I had spent almost £4k and the part wasn’t correct!So the apparent correct part was ordered and fitted - this has not resolved the problem and all I keep getting told is “more checks” are required.Throughout I have felt dismissed and have been made to feel that this should all be acceptable.Which it is not. I am paying finance and insurance for a car that is not on the road. There is no sense of empathy or understanding and I have less and less confidence that my vehicle will be road worthy. I have also been refused a courtesy car as I this is only provided when there is a part on long term back order.The last contact that I had was on Friday of last week (17/10/25) when I was told that a master tech would be spending the following day working on my vehicle to locate a “broken wire”. It is now Tuesday evening and I have had no further contact.

Excellent service provided by staff at CitroenKept me informed and advised on progressThanks to Mark Hanna and Rachel

Very courteous young man gave me first class attention

I did not make the initial enquiry. Citroen reached out to me inviting me to a VIP event as a loyal customer with false information that regarding the time left on our current PCP, because of this event we were going to get to upgrade without penalty and get VIP deals. Employee who assisted us on the day was nice but again I advised false information was given on the phone and we gave over an hour of our time to be offered a car I drove 4 years ago at a higher rate than my current (higher speck and newer model of car). My husband and I were advised that we would not be shown anything over our affordability but we were only shown cars more expensive than our affordability and at best offered older cars for the came cost.