I attended Charles Hurst Fast Fit Sydenham to ask about getting a wheel alignment and wheel balancing carried out on my vehicle. The first mechanic I spoke to was polite and helpful and advised me to wait around 10 minutes before pulling into bay 1. However, when I pulled into the bay, another mechanic, who appeared to be the biker/mechanic involved at the premises, immediately approached me in an aggressive manner and told me I was in the wrong bay. After I explained I was there for a wheel alignment, he then stated I was actually in the correct place. He continued arguing with me regarding the issue with my car and insisted the problem was something stuck in my wheel, dismissing what I was explaining about the vehicle. I later had the work carried out elsewhere and was informed the issue was in fact related to the wheel balancing.In addition, the bald gentleman with glasses working at the front desk repeatedly asked me the same questions and then stated, “Well why didn’t you get the work done in Kwik Fit instead of coming here,” which I found unprofessional and dismissive. The overall experience left me annoyed and upset.I previously left a review regarding this incident around a month or two ago and noticed I was advised in the reply to contact management directly. As the branch is now closed, I am therefore submitting this complaint through this form instead. I found the conduct and customer service unacceptable and would like this complaint reviewed by management.

I would like to pass on my thanks to the following staff of Charles Hurst Fast Fit Sydenham. I had a puncture on Northern Irelands only independent ambulance motorcycle. When arriving at the location I was greeted in a professional manner by a service agent called Lewis. The motorcycle was then handed over to a service engineer called Raymond who provided a professional and customer focused service. These staff are fantastic ambassadors for the Charles Hurst brand. Please pass on my sincere thanks and gratitude to these staff.

I am writing to raise a concern regarding the recent work carried out on my vehicle in preparation for its MOT. i contacted your garage on 30th March 2026 to arrange fitting of a Suspension spring and a handbrake cable Following your work, the car has unfortunately failed its MOT due to issues with the handbrake. I have since been informed that the handbrake cables supplied and fitted by your garage appear to have been installed incorrectly. This is particularly concerning as I entrusted your garage to carry out the necessary repairs to ensure the vehicle would meet MOT standards.I am also confused about the advice I was given throughout this process. I originally booked the vehicle in to have a handbrake cable replaced, but was then contacted and told that a new cable was not required that a new brake caliper was needed. However, I was later contacted again the same day and advised that a new handbrake cable was in fact now needed. This inconsistency raises concerns about the accuracy of the initial assessment and why I was first told the cable was not necessary, only to later be told otherwise, with reference to the brake caliper.Additionally, upon further inspection, I have been informed that the compartment where the handbrake cables are attached has been damaged. Please see the attached evidence for reference. I since left the vehicle unable to be repaired until a conclusion has been made on this matter. I also note that the receipt states that a free brake check was carried out. In light of the issues identified, this is particularly frustrating, as I would have expected that any such checks would have ensured the correct work was identified and completed to an appropriate standard.Overall, I am disappointed with the standard of workmanship, the conflicting information provided, and the additional damage identified, as well as the inconvenience this has caused.I would appreciate it if you could review the situation as soon as possible and advise on how you intend to rectify the issue. Given the circumstances, I would expect this to be addressed promptly

I failed the MOT due to brake imbalance on the rear axle but parking brake passed the MOT and I went Charles Hurst Eurorepar Sydenham Road on November 14th. My brake drums was changed with all other auxillaries for £354. I got my car and went home and when I pulled the parking brake the wire popped out and I went there in the following morning again on November 15th. They told me the parking wire just popped out and they fixed it. I went MOT centre in the evening again and failed the MOT due to parking brake imbalance around 92%. I went the same shop on the Monday morning on November 17th to tell my parking brake that was working in the previous MOT failed after the replacement of the brake drums. I left the car for the fix and left the place. I was called in the afternoon and got told the car has been fixed but I didn't get called regarding any cost that the replacement can cost. When I went there I was shocked when I was asked for a payment around £255 that i hadn't been informed in front. I told the person there I wouldn't get it fixed If i knew it was going to cost that much. I always thought the broken parking brake was fault of the mechanic and i have never thought i was going to be charged for it. I paid the requested money to get my car but I should have been informed about the cost if it was not the fault of the mechanic. If it was not the fault of the mechanic I don't really understand how the working parking brake started not to work after the fix on the brake drums. It costed me another MOT test for £29.5 and I paid £255 more to the mechanic. My car works now but I paid an extra £284.5 in total to pass the MOT. I am happy to share the MOT results and the receipts of the service I received from Charles Hurst.

Left car in for a service asked them to check the rattle I could hear I paid £129 for the service once I picked up the car they said everything was fine and took my car for MOT few days later and it FAILED. Right hand side had excessively worn out ball joint I rang to speak to someone they were very rude and said must have been missed in the check and then another person on the phone said it was partly worn that’s why I wasn’t told. I was driving about with 3 children in the car which could have lead to something serious! They offered to do free wheel alignment which I didn’t need but I had to cover the part and labour. The man at reception with the accent is very rude! I am not happy with what I had to deal with and now I’m out of the expense of having to pay for a retest.