I am making a formal complaint about Audi Centre Sandyford (Bracken Road, Sandyford, Dublin 18), which I understand is part of the Charles Hurst / Lookers Group.I am a long-standing customer. Since 2019, I have purchased three vehicles from this dealership, with a total spend exceeding €120,000. My current vehicle, a 2021 Audi A4 (Reg: 211D26599), has been serviced exclusively at this dealership since new.On 24 March 2026, I brought my car for a tyre replacement. Audi's own service video taken before the work shows both front wheels in perfect condition. After the work, both wheels were damaged by the tyre-changing machine. At collection, staff only acknowledged one damage; when I pointed out the second, I was told it was "kerb damage" without any inspection.After the service, the car was parked for one week. On 31 March, when first driven, the tyre pressure warning appeared. The mileage was almost identical to the service record, confirming the TPMS was never reset – a basic safety step.I sent four emails over eight days (25 March – 1 April). I received no human response except automated replies promising a 24-hour reply time. When a staff member finally replied, he only offered to repair the wheels, ignoring the other issues.I have already escalated this matter to Audi Ireland, Audi Germany, SIMI (Irish Motor Industry Association), and CCPC (Irish consumer protection authority).I am now bringing this to your attention as the parent company. I expect:1. Both wheels repaired at the dealership's cost2. A written explanation for the negligence and lack of response3. A complimentary service for the inconveniencePlease investigate and ensure this matter is resolved properly.

As we have purchased a car from this dealership we were told by the sales team that our trade in car was only worth a certain amount of money so we went ahead with are purchase of a pre owned Hyundai Tyson hybrid at £26,520. Only to find out they now have our trade in car on sale for £3,848 pounds more than they gave us for it. When I purchase a car for £26,520 I expect the tyres to be in as new condition, the rear tyres were fine and acceptable but the front tyres were less than half the tread, so I fought for two new ones of the same make and size to be fitted which they agreed to only to find they fitted two budget tyres which cost approximately £50 each I also don’t know if they are suitable for a hybrid vehicle. So I will more than likely have them replaced with the same make as the rear tyres at my expense. I must say I do not have any issues with the sales man who sold me the car at all he was helpful and considerate. But as I said at the beginning of this review I expected a new set of tyres to be on a vehicle which is costing £26,520.Will I use Charles Hurst Hyundai Dundonald again I think Not. Nor will I be recommending them to friends or family.

I asked for information that was not provided

Price conversations were a battle, everything had to be their way, there was no give and take. After several visits with no movement on CH side they rang me at the end of the month with a discount offer of £250, when I called they were not in a position to quote a trade in price for my car. When I called again to find out the trade in price they advised the £250 discount was no longer available. Also they wanted to charge £25 for the fuel in the tank !!!

Very pleased with the help Lewis gave us, top marks all round 👏

Good experience, 👍

I couldn't have asked for a better experience of buying a car. Treated with friendly courtesy, I was given all the information I needed yet never put under pressure to make a decision.I generally dislike any forays into car show rooms but not this time. Both my initial visit on the 13th and my return yesterday to collect were actually enjoyable. Due wholly to the person with whom I was dealing. Very many thanks.

A truly awful experience. I had paid my deposit, was excited and had arranged to collect my new car. Only to turn up on the day to find a mark on the car that I had been told would be fixed, still there and clearly visible. It would have been easy for Charles Hurst to repair the damage to the car as they have their own Carsmetic repair company but the manager said no. Their complete unwillingness despite the sale being guaranteed if the scrape was properly fixed tells me that for reasons that I can guess, they did not want the sale. I have been extremely let down and disappointed with the dealership and will never deal with Charles Hurst Hyundai at Dundonald again. Nor would I recommend them to anyone.

Helpful and friendly service.

Staff were very friendly, professional and informative.Only issue is I couldn't get parked on premises.