This complaint is in relation to a few Charles hurst dealerships. Portadown, Boucher Road and DunDonaldI purchased my Hyundai Tuscan CF22TVP in Dec 25. I had no issues until Feb 26 where a fuel filter light came on. I contacted Charles Hurst Portadown where I purchased this and they told me I had to contact Boucher road and book an appointment with them as they couldn’t review the issue as it still under warranty. I booked the appointment and went to Boucher road (Charles hurst Vauxhall) and they looked at it and I sat for 1 hour and the advisor said they couldn’t fix it there and told me to book and appointment with Charles hurst dundonald. It took me 1 hour around trip and then 1 hour in the shop for noting to be resolved. I was worried as I was due to go on long car journey that weekend and they said was safe to drive. The light then disappeared during this journey so I left it and took it as fixed. In start June 26 I got 2 x red warning lights appear - SOS and Airbag light. I was told I can drive the car and it was safe to do so as this issue had come from other customers, recently. From advise I got from Boucher road I contacted dundonald for appointment. Just to highlight, dundonald is an hours drive away from my home address so I scheduled the appointment for a day I was in work (Belfast) and then to take public transport back into city centre. I subsequently had to get a reschedule and the new date was 30th June. I went and left car in for 9am and got transport back into town which cost me money and also was around 40 min journey (on slower town bus and also factored in traffic). I had a call around 2pm saying a part needed to be ordered and it won’t be ready today. They referred me to Hyundai UK for hire car. I had a nightmare with them which I am going to address directly to them. I didn’t get a call the car was ready for collection to 1st July 4.30pm and I still hadn’t got hire car so I was unable to lift it to 2nd July which I eneddd up taking public transport again. I was advised in Dundonald store that I could of went to a closer provider for my warranty works. I was shocked as this was not advised to me initially by portadown, or by Boucher road and also the 2 occasions I was speaking to advisors in dundonald. I give them both my address so my complaint is how this wasn’t picked up and best advice given to me at that time. Dundonald also advised they didn’t have the notes for Boucher road job and that I shouldn’t have been sent there in first place. I had been given the run around and the time and money been spent to sort this out has caused me a lot of stress and annoyance for a car I only purchased 6 months ago. Totally put off from buying a car in future, not only with Hyundai but with Charles hurst

Communication could be better.

The deal advertised was not the deal I was offered

The Sales Executive dealt with myself and my wife very professionally. Can’t fault him. Unfortunately we didn’t go ahead with the car (which our son was buying) and lost our deposit. We thought initially it was the right car for our son. In retrospect shouldn’t have put the deposit down so quickly. Car was probably overpriced. Over the years I’ve purchased 4-5 cars from Charles Hurst. It’s doubtful I will in the future.

I am raising a formal complaint regarding my vehicle, purchased in July 2025, which has experienced repeated issues on three occasions and was initially rejected within 6 months after the second issue occurred. I gave the dealership an opportunity to repair the vehicle, but after further problems within 3 months of repair, the same issues persisted. The recent response has only been an oil and filter change as a temporary fix, which I believe is masking the underlying fault rather than resolving it. I am 100% confident the issue will reoccur within 2 months, by which time the warranty may expire. The complaint has already been registered with the Ombudsman, however Charles Hurst is not accepting the rejection and has largely avoided addressing my concerns. This situation has caused significant stress, loss of use of the vehicle, and very poor after-sales service. I request an urgent review and proper resolution of my case.

Great welcome, test drive and war welcoming experience and follow-up from Ben Palmer Sales executive.Very professional, well mannered and a great asset to your sales team - unfortunately car we looked at just wasn't powerful enough and not the PHEV model I was looking for - but would return when available.

The team were responsive, attentive, and professional. They made every effort to understand my requirements and assist me. They also made contact to check how I was doing with my decision.

I was not offered the deal that was advertised and the car was to expensive i only wanted to lease the car because nobody in there right mind would purchase a new electric vehicle

The salesman was friendly. knowledgeable and professional and provided me with all the information that I needed on first visit to enquire about Hyundai cars.

Great experience all round.