The salesman was friendly. knowledgeable and professional and provided me with all the information that I needed on first visit to enquire about Hyundai cars.

Great experience all round.

I was dealing Lewis Giffen and found him to be clear and concise and approachable professional.All round good experience with the dealership.

Wanted to test drive a vehicle, not able to because the sales assistant was due to meet a customer (another sales assistant was sitting at their desk, could they have organised the test drive?)An appointment was made to test drive the vehicle on the night of their late opening during the next week.Arrived to be told we couldn’t test drive the car because it had just been sold , 30 mins prior to our scheduled appointment time. We travelled to the dealership - wasted time, petrol!!Requested sales assistants card several times, finally they gave it to usSaid they would source another vehicle and call us when she had it so that another test drive could be bookedThat’s almost two weeks ago!Absolutely shameful

Good morning folksJust a quick note, by way of feedback, on the recent purchase of my Hyundai Tucson EU66XNDOn initial arrival to view and test drive the vehicle I was allocated sales executive Ben Palmer to assist me. From start to finish he was excellent and totally professional, helping to make a potentially stressful experience so much more relaxed, straightforward and enjoyable. I felt that he was fully invested in ensuring that my very specific needs could be met.He was informative about both the vehicle and the various stages of the purchase process and at no time did I feel rushed or pressured.Over the following days, by email and telephone, he was both proactive in keeping me updated on progress with preparation of the vehicle and responsive in handling a few queries and providing some additional information that I had requested.He then worked with me to make final arrangements for the vehicle handover, ensuring a suitable time to fit in with my domestic commitments around my adult special needs daughter.I would highly recommend Charles Hurst Hyundai to anyone and I should like to highly commend Ben Palmer for representing the company in such a friendly and professional manner.Best regardsStephen Lilburn

I have recently purchased a Hyundai Tucson Hybrid from Charles Hurst Hyundai Dundonald.on the 1/5/26.When I purchased the vehicle it was not explained to me the difference between the hybrid vehicles in electric battery sizes meaning Mild, Full , Plug-in , hybrids. I always thought they were all the same battery sizes in voltage, as I purchased a Tucson Advance and did not know the battery voltage was only 48volts compared to the N-Line model which has a much higher battery voltage, if I was told this I would have possibly purchased the N-Line model .I only knew of this after I had a conversation with one of my neighbours who has the N-Line.I Do honestly believe that the Charles Hurst group should get their sales teams to explain the differences between the models of hybrid cars, to ensure the customer understands and purchases the model best for them. As I did not know anything was different between the battery voltages.Also when I purchased the Tucson hybrid Advance I ask for two new tires to be fitted to the front of the vehicle which with much persuasion they agreed to do, when I got home with the car I looked at the two front tires only to discover they fitted two budget priced tires which I did not want as I expected the tires to be the same as the rear tires.As this car is my 3rd car from Charles Hurst Dundonald I am very disappointed with the service I received. I still do think your sales team should explain to future customers the difference between the hybrid vehicles. I hope you see my point and maybe you will agree.Kindest regardsJohn Bigmore

Good service, enjoyed I could test drive it without having phone in advance.

It was a pleasant experience with my queries answered

Friendly staff, easy to talk to,

I am making a formal complaint about Audi Centre Sandyford (Bracken Road, Sandyford, Dublin 18), which I understand is part of the Charles Hurst / Lookers Group.I am a long-standing customer. Since 2019, I have purchased three vehicles from this dealership, with a total spend exceeding €120,000. My current vehicle, a 2021 Audi A4 (Reg: 211D26599), has been serviced exclusively at this dealership since new.On 24 March 2026, I brought my car for a tyre replacement. Audi's own service video taken before the work shows both front wheels in perfect condition. After the work, both wheels were damaged by the tyre-changing machine. At collection, staff only acknowledged one damage; when I pointed out the second, I was told it was "kerb damage" without any inspection.After the service, the car was parked for one week. On 31 March, when first driven, the tyre pressure warning appeared. The mileage was almost identical to the service record, confirming the TPMS was never reset – a basic safety step.I sent four emails over eight days (25 March – 1 April). I received no human response except automated replies promising a 24-hour reply time. When a staff member finally replied, he only offered to repair the wheels, ignoring the other issues.I have already escalated this matter to Audi Ireland, Audi Germany, SIMI (Irish Motor Industry Association), and CCPC (Irish consumer protection authority).I am now bringing this to your attention as the parent company. I expect:1. Both wheels repaired at the dealership's cost2. A written explanation for the negligence and lack of response3. A complimentary service for the inconveniencePlease investigate and ensure this matter is resolved properly.