The car was serviced on Wednesday and 2 days later (Saturday) it failed the MOT. The service costs £870, including pre-MOT checks.

Excellent. Nicola was most helpful and was prepared to spend time with me on the handover.

Andrew Hedley did an excellent job. This is my second time to deal with Andrew and I will continue to hold him in high esteem. Thanks.

I have already sent this so re-sending this again as I haven't heard anything back from last couple months. Please do not phone call me - only email pleaseDear Dundonald Hyundai Service Team,I am writing to raise a serious concern regarding inconsistencies in my recent vehicle health check reports and the accuracy of the service carried out on my Hyundai at your Dundonald branch.Please find attached two vehicle health check (EVHC) reports for your reference:June 2025 report: View hereNovember 2025 report: View hereIn the June 2025 report, several items were highlighted as requiring attention, including:Nearside rear: 4.0 mm tread depth – cracking in the tread / adjustedOffside rear: 5.0 mm tread depth – cracking in the tread / adjustedThese were marked as amber items, meaning they should be monitored or replaced at a later date.However, in the November 2025 report, the same tyres are recorded as:Rear left: 6.0 mm inner/middle/outer tread depth – pressure adjustedRear right: 7.0 mm inner/middle/outer tread depth – pressure adjustedThis suggests the tread depth somehow increased between visits, even though there is no record of tyre replacement. All items are also now green, implying that no work was required.In the June 2025 report, the front brake discs were flagged as red (urgent):Discs / drums – Front: Minimum 23.4 mm | Actual 23.1 mmYet, the November 2025 report states:Minimum 23.4 mm | Actual 24 mmAs brake discs cannot gain thickness through use, this appears to be a measurement or reporting error.In addition, during the June 2025 visit, I paid for two tyres and new wiper blades, with the understanding that I would return later for the front disc/drum replacement as recommended. However, the subsequent report now shows all items as green, contradicting the earlier findings.My invoice (Doc number: 65309300) dated 4 June 2025 for reference if you wish to view it.When I raised this issue, Adam Reid informed me that he and mechanic Michael Scott inspected the vehicle together and confirmed that all checks were completed correctly according to the November report. While I appreciate this follow-up, it still does not explain the discrepancies between the June and November findings, particularly where component measurements appear to have improved without replacement.Given these contradictions, I remain concerned about the reliability of the vehicle health checks and the accuracy of the service documentation.I would appreciate it if you could:Review the reports and invoice in detail.Provide a written explanation addressing the discrepancies between the June and November 2025 reports.Confirm whether the full inspection and service were completed as stated.Advise on what corrective action will be taken to ensure future accuracy and transparency.If I do not receive a satisfactory response within 14 days, I intend to escalate this matter to Hyundai UK Head Office and The Motor Ombudsman for independent review.I look forward to your written response and resolution of this issue.Kind regards,

Easy to reach and friendly staff

Vehicle was sold as a ONE owner low mileage (250 miles) vehicle.Vehicle was supplied with all four tyre pressures 20% below manufacturers recommendation and battery negative clamp damaged.Vehicle was NOT subject to 'Additional Rate of Tax' (ART).Vehicle was sold without V5 and replacement was put onto me to arrange.Vehicle will shortly have another 12 v battery fitted, this makes THREE 12 v batteries on a vehicle with less than 500 miles from new.Vehicle has suffered numerous battery related issues? (some serious) in less than 250 miles from taking delivery.Replacement V5 acquired at my cost both in money AND considerable time states it has TWO previous owners not ONE and subsequent calls to DVLA show that it is subject to ART meaning VED cost of £620 per year going on until 31/05/2030.Calls and emails to the Charles Hurst Hyundai Dundonald have either gone unanswered or not answered to my satisfaction.I would like to return the car for a full refund.

I am writing to raise a formal complaint regarding my Honda Civic, registration FGZ7241, purchased from Charles Hurst Hyundai Dundonald in July 25th 2025. I am extremely disappointed, frustrated and concerned about the repeated and serious problems we have experienced with this vehicle in such a short period of time.Just one month after purchasing the car, it developed battery and alternator issues, which required attention and repair. Now again, on 24th December while we were travelling, the vehicle suddenly displayed multiple serious warnings including engine malfunction, ACC warning, collision warning and other indicator lights. Although RAC attended and reset the system, the same problem has happened again yesterday, along with hard steering and acceleration issues, making the vehicle feel unsafe and unreliable to drive.RAC also noted that the oil in the car had a very strong, unpleasant smell which suggested that the oil may be old or not in good condition.I am very unhappy and not satisfied with this experience. It is extremely worrying that a car which was sold to us as fully serviced is repeatedly developing major faults within just 5 months. This raises serious concerns about the reliability of the car, the quality of the vehicle preparation before sale, and the standard of service provided.When we contacted the sales department via email for help and reassurance, we were told that this is an “after sale issue”, and which was very disappointing. This response made us feel unsupported. If such serious problems are happening within 5–6 months, how can we feel confident about what may happen after 6 months when we may have even less support? How are we expected to continue using this car with peace of mind when it keeps failing like this?and the car is now booked for repair and checking on 5th January.This whole situation has caused significant stress and difficulty for us. Both myself and my husband work, we have a baby, and we have no family here to support us. We rely heavily on this car, and it is extremely difficult and unfair to face repeated breakdown worries so soon after purchase.I am therefore requesting;1.A courtesy car while this problem is being dealt with2.A clear explanation of why these repeated issues are happening3.Reassurance about how we will be supported going forwardI kindly request an urgent response and a serious approach to resolving this matter.

Firstly I must apologize that my inquiry was far too premature as I won’t have monies available until spring/summer 26. I was impressed with my contact so far and look forward any contact into next year. Thank you so far.

My car was serviced. The report showed an advisory for brakes and so I booked it in again. On the day I brought the car back it was advised that the brakes did not need changed and so I left. Beforehand I had already setup and paid the first installment of three with Bumper. I asked the service advisor Adam how cancellation of the bumper plan would work. He said he would look after it but I also spoke with bumper later that day. They said only the dealership can cancel. This was 4th December. I called again around a week later with no update and still no cancellation Adam assured me he would update me when it was sorted. Still nothing and I emailed again on the 13th again no reply or acknowledgement. In the meantime, I have spoken to my own bank in an attempt to cancel further payments being taken to no avail. I have called Bumper who have kindly deferred future payments until this cancellation is sorted by you. I am still owed £118.64 and have spent some time making all these calls and emails which I should not have needed to. Please look into this matter urgently and revert when you have cancelled the bumper finance plan as agreed.

Good test drive of bayon