The team were responsive, attentive, and professional. They made every effort to understand my requirements and assist me. They also made contact to check how I was doing with my decision.

I was not offered the deal that was advertised and the car was to expensive i only wanted to lease the car because nobody in there right mind would purchase a new electric vehicle

The salesman was friendly. knowledgeable and professional and provided me with all the information that I needed on first visit to enquire about Hyundai cars.

Great experience all round.

I was dealing Lewis Giffen and found him to be clear and concise and approachable professional.All round good experience with the dealership.

Wanted to test drive a vehicle, not able to because the sales assistant was due to meet a customer (another sales assistant was sitting at their desk, could they have organised the test drive?)An appointment was made to test drive the vehicle on the night of their late opening during the next week.Arrived to be told we couldn’t test drive the car because it had just been sold , 30 mins prior to our scheduled appointment time. We travelled to the dealership - wasted time, petrol!!Requested sales assistants card several times, finally they gave it to usSaid they would source another vehicle and call us when she had it so that another test drive could be bookedThat’s almost two weeks ago!Absolutely shameful

Good morning folksJust a quick note, by way of feedback, on the recent purchase of my Hyundai Tucson EU66XNDOn initial arrival to view and test drive the vehicle I was allocated sales executive Ben Palmer to assist me. From start to finish he was excellent and totally professional, helping to make a potentially stressful experience so much more relaxed, straightforward and enjoyable. I felt that he was fully invested in ensuring that my very specific needs could be met.He was informative about both the vehicle and the various stages of the purchase process and at no time did I feel rushed or pressured.Over the following days, by email and telephone, he was both proactive in keeping me updated on progress with preparation of the vehicle and responsive in handling a few queries and providing some additional information that I had requested.He then worked with me to make final arrangements for the vehicle handover, ensuring a suitable time to fit in with my domestic commitments around my adult special needs daughter.I would highly recommend Charles Hurst Hyundai to anyone and I should like to highly commend Ben Palmer for representing the company in such a friendly and professional manner.Best regardsStephen Lilburn

I have recently purchased a Hyundai Tucson Hybrid from Charles Hurst Hyundai Dundonald.on the 1/5/26.When I purchased the vehicle it was not explained to me the difference between the hybrid vehicles in electric battery sizes meaning Mild, Full , Plug-in , hybrids. I always thought they were all the same battery sizes in voltage, as I purchased a Tucson Advance and did not know the battery voltage was only 48volts compared to the N-Line model which has a much higher battery voltage, if I was told this I would have possibly purchased the N-Line model .I only knew of this after I had a conversation with one of my neighbours who has the N-Line.I Do honestly believe that the Charles Hurst group should get their sales teams to explain the differences between the models of hybrid cars, to ensure the customer understands and purchases the model best for them. As I did not know anything was different between the battery voltages.Also when I purchased the Tucson hybrid Advance I ask for two new tires to be fitted to the front of the vehicle which with much persuasion they agreed to do, when I got home with the car I looked at the two front tires only to discover they fitted two budget priced tires which I did not want as I expected the tires to be the same as the rear tires.As this car is my 3rd car from Charles Hurst Dundonald I am very disappointed with the service I received. I still do think your sales team should explain to future customers the difference between the hybrid vehicles. I hope you see my point and maybe you will agree.Kindest regardsJohn Bigmore

Good service, enjoyed I could test drive it without having phone in advance.

It was a pleasant experience with my queries answered