My enquiry was answered quickly with clear information of the vehicle I enquired about by way of a video. There was clear information on how to proceed and who to contact.

18th November this year, I went into my local Charles Hurst. I have a Citroen C4 that has developed an issue with the turbo. I explained to the receptionist at Hyundai that I had an issue with the turbo, he assured me that if it couldn't be fixed at my local Charles Hurst, that they would drive it down to Citroen and have it fixed. I made an appointment for today, 3 weeks and one day later as this was the soonest available.I left my car into the Toyota section at 8am today, as the service desk at Hyundai said they were far too busy and Toyota had better availability. I provided the error code at all stages of communicating with the staff there. 9 hours went by without so much as a phone call. I phoned at 5pm as I was aware they were closing at half 5, only to be told that Toyota did not have the equipment to fix my car's turbo and they had taken no action with the car other than to confirm the error code that I provided. The person I was speaking to apologised and blamed a new receptionist for falsely promising me that Charles Hurst group would ensure my car was fixed.3 weeks, one day and 9 hours later I am now having to book my car into Charles Hurst again, in the hope of having my turbo fixed before my impending MOT at the start of January. The complete lack of knowledge, communication or work ethic displayed today at the Toyota branch in Dundonald is sub-standard and the sort of thing I would not expect from a large reputable company. I would appreciate if someone can attempt to rectify this failure to deliver a service and ensure my car is fixed as soon as possible.Many thanks,Martin Hanratty07795907855

Lack of communication and orgaisation

Helpful & gave good advice.

No one ever contacted me

Never got back to me

Dear Dundonald Hyundai Service Team,** I tried sending via email address but wasn't able to do so - I have actual links of the invoice and parts checked, you can contact me directly and I can supply the links to you as the links doesn't work on here. **I am writing to raise a serious concern regarding inconsistencies in my recent vehicle health check reports and the accuracy of the service carried out on my Hyundai at your Dundonald branch.Please find attached two vehicle health check (EVHC) reports for your reference:June 2025 report: View hereNovember 2025 report: View hereIn the June 2025 report, several items were highlighted as requiring attention, including:Nearside rear: 4.0 mm tread depth – cracking in the tread / adjustedOffside rear: 5.0 mm tread depth – cracking in the tread / adjustedThese were marked as amber items, meaning they should be monitored or replaced at a later date.However, in the November 2025 report, the same tyres are recorded as:Rear left: 6.0 mm inner/middle/outer tread depth – pressure adjustedRear right: 7.0 mm inner/middle/outer tread depth – pressure adjustedThis suggests the tread depth somehow increased between visits, even though there is no record of tyre replacement. All items are also now green, implying that no work was required.In the June 2025 report, the front brake discs were flagged as red (urgent):Discs / drums – Front: Minimum 23.4 mm | Actual 23.1 mmYet, the November 2025 report states:Minimum 23.4 mm | Actual 24 mmAs brake discs cannot gain thickness through use, this appears to be a measurement or reporting error.In addition, during the June 2025 visit, I paid for two tyres and new wiper blades, with the understanding that I would return later for the front disc/drum replacement as recommended. However, the subsequent report now shows all items as green, contradicting the earlier findings.My invoice (Doc number: 65309300) dated 4 June 2025 for reference if you wish to view it.When I raised this issue, Adam Reid informed me that he and mechanic Michael Scott inspected the vehicle together and confirmed that all checks were completed correctly according to the November report. While I appreciate this follow-up, it still does not explain the discrepancies between the June and November findings, particularly where component measurements appear to have improved without replacement.Given these contradictions, I remain concerned about the reliability of the vehicle health checks and the accuracy of the service documentation.I would appreciate it if you could:Review the reports and invoice in detail.Provide a written explanation addressing the discrepancies between the June and November 2025 reports.Confirm whether the full inspection and service were completed as stated.Advise on what corrective action will be taken to ensure future accuracy and transparency.I look forward to your written response and resolution of this issue.Kind regards,Daniel VossDSZ 5373

For some time now I have noticed a steady decline in the service of Charles Hurst Ltd., -ranging from an empty paper towel holder to mistakes and omissions in the agreement for my current car.

Never had a bad experience with charles hurst

Lewis and Paul were both lovely to speak to and informative.