Helpful & gave good advice.

No one ever contacted me

Never got back to me

Dear Dundonald Hyundai Service Team,** I tried sending via email address but wasn't able to do so - I have actual links of the invoice and parts checked, you can contact me directly and I can supply the links to you as the links doesn't work on here. **I am writing to raise a serious concern regarding inconsistencies in my recent vehicle health check reports and the accuracy of the service carried out on my Hyundai at your Dundonald branch.Please find attached two vehicle health check (EVHC) reports for your reference:June 2025 report: View hereNovember 2025 report: View hereIn the June 2025 report, several items were highlighted as requiring attention, including:Nearside rear: 4.0 mm tread depth – cracking in the tread / adjustedOffside rear: 5.0 mm tread depth – cracking in the tread / adjustedThese were marked as amber items, meaning they should be monitored or replaced at a later date.However, in the November 2025 report, the same tyres are recorded as:Rear left: 6.0 mm inner/middle/outer tread depth – pressure adjustedRear right: 7.0 mm inner/middle/outer tread depth – pressure adjustedThis suggests the tread depth somehow increased between visits, even though there is no record of tyre replacement. All items are also now green, implying that no work was required.In the June 2025 report, the front brake discs were flagged as red (urgent):Discs / drums – Front: Minimum 23.4 mm | Actual 23.1 mmYet, the November 2025 report states:Minimum 23.4 mm | Actual 24 mmAs brake discs cannot gain thickness through use, this appears to be a measurement or reporting error.In addition, during the June 2025 visit, I paid for two tyres and new wiper blades, with the understanding that I would return later for the front disc/drum replacement as recommended. However, the subsequent report now shows all items as green, contradicting the earlier findings.My invoice (Doc number: 65309300) dated 4 June 2025 for reference if you wish to view it.When I raised this issue, Adam Reid informed me that he and mechanic Michael Scott inspected the vehicle together and confirmed that all checks were completed correctly according to the November report. While I appreciate this follow-up, it still does not explain the discrepancies between the June and November findings, particularly where component measurements appear to have improved without replacement.Given these contradictions, I remain concerned about the reliability of the vehicle health checks and the accuracy of the service documentation.I would appreciate it if you could:Review the reports and invoice in detail.Provide a written explanation addressing the discrepancies between the June and November 2025 reports.Confirm whether the full inspection and service were completed as stated.Advise on what corrective action will be taken to ensure future accuracy and transparency.I look forward to your written response and resolution of this issue.Kind regards,Daniel VossDSZ 5373

For some time now I have noticed a steady decline in the service of Charles Hurst Ltd., -ranging from an empty paper towel holder to mistakes and omissions in the agreement for my current car.

Never had a bad experience with charles hurst

Lewis and Paul were both lovely to speak to and informative.

Helpful and knowledgeable staff

Lewis was a brilliant salesman. He was considerate, respectful and had endless patience in explaining the technical details of our new car. He kept us informed very step of the way. He was a pleasure to deal with.

Salesman was very helpful and easy to talk to. Made some excellent suggestions and opened up options I hadn't considered before.