BEEN TRYING ALDAY TO GET THREW TO PARTS WITH NO ONE ANSWERING

Bought Jaguar F- Pace from JLR Belfast Took delivery August 2025. Within 4 days E M Light came on , had it sorted very shortly E M Light on again Had it sorted . Again shortly light on again. Was told needed A New Part ( had to wait 2 Months because of Internet problem. Left car in November 2025 was told part was fitted ?? Feb 2026 E M on again. ( not happy ) Jaguar assist came & Informed needed a part. ?? Worked with Lois first time found someone who Cared & understood problem. Lois sorted everything ! Hopefully you won’t see me again until next service. Congratulations & Appreciation To. Lois Townsley.Sent from my iPhon

Hi GuysCan someone reach out to Will today with a matter of urgency, it looks as though he may already have an outstanding case (unless site have tried to just deal with it themselves).ThanksSteven BellContact Centre ManagerLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk________________________________________From: Steven BellSent: 25 March 2026 9:26 AMTo: Will HollandSubject: Re: Belfast JaguarGood Morning WillThank you for bring this to our attention, I currently run the contact centre and Annalise is on Maternity leave at present.I will reach out to our complaints team and get someone to contact you today as a matter of urgency.ThanksSteven BellContact Centre ManagerLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk________________________________________From: Will HollandSent: Wednesday, March 25, 2026 9:15 AMTo: Steven BellSubject: Belfast JaguarExternal Sender: Confirm legitimacy before acting.Dear Steven,Please Note: I have sent an email to Annalise EldredFirstly, I apologise for contacting you directly. I hope you appreciate that this through desperation as the current service is not meeting the standards of lookers or that of your own.This concerns my Jaguar I-Pace (H22 LLD) and is a personal matter. Since the day of purchase, the car has caused nothing but trouble and a complete loss of faith in the electric motor industry. I previously bought the car from SERE Belfast, who assured me that it had no faults or issues. However, the car had a faulty traction battery, and SERE stated they were in contact with Jaguar Belfast (Lookers). I have since discovered that this was not the case and that nothing had occurred (April 2024). I have therefore lodged a complaint with the Motor Ombudsman. However, I then contacted Jaguar Belfast for assistance, and I was consistently dismissed and inaction blamed for the security breach. Eventually, late last year, my car was assessed and it became evident that the part was needed and covered under warranty. Despite frequently chasing for updates, I have been ignored. The car only has a range of 150 miles, which I am sure would also frustrate you.I am sorry to say that this has been a disaster, and no one returns my calls or emails, which is not what I expect from a professional brand like Jaguar. Please also note that earlier this year, Jaguar Belfast sent me a request for approximately £10,000 for repairs, and when challenged, they stated it was a formality.I hope you appreciate me reaching out, and could you please direct me to someone who can assist me in getting this long-overdue car repair completed?Thank you and have a great day.Kind RegardsWillWill HollandDirectorQuell Training LtdWill Hollandwill@quelltraining.com07968014036quelltraining.com

1. Your telephone system is not working. I cannot get through.2. Someone from Lookers has twice promised to send me a quote for a service plan, but neither have been received.

Good afternoonI have an issue with my Jaguar e pace , namely the battery charging process - the vehicle requires a DC converter which is apparently on back order but no one seems able to advise when this will be received.In an attempt to receive some assistance and guidance I telephoned the after sales manager at Charles Hurst Belfast on thursday 12 th March - it is now Monday 16th March and no response has been received.I am very disappointed to have to make this complaint and would be grateful if someone could contact me to remedy this matter.Best regardsMichael McDowell

This is a follow up to complaint which you acknowledged receipt of on 13 February but still no response. Got number from reputation /lookers 86052367 and said they’d reply within14 days. So I’m keen to hear response and get reimbursement of my financial payments whilst car off road.

I booked my car in for repair in November, with the earliest available appointment in early January. I brought the car in on 5 January. On 6 January I was informed that the battery was faulty and would be replaced under warranty. This was the last proactive update I received.Since then, I have had to chase every update myself. In late January I was told the required parts were arriving in that shipment. In early February I was told the car was next to be worked on, that it had to be completed by the master technician, that the job card showed it as the next job, and that he would move onto it immediately after finishing another vehicle.This week I have now been told the parts are still not in stock. I was promised a call back yesterday and did not receive one. I was promised a call back today and did not receive one.My key concerns are:• No proactive communication since 6 January• Complete failure to return any calls as promised• Repeatedly inconsistent information• A complete lack of clarity about what is happeningIt has now been nearly two months with no resolution and no reliable updates. I would like a clear explanation of what is going on and a definitive timeline for completion.

I purchased the vehicle on 18/6/25 I reported initial fault 2/12/25 date of examination and repair given as 23/1/26 updated job 12/01/26 as engine maintenance light had appeared; parts ordered after examination and told engine health check and repair would be carried out when part arrived, at the time I was lead to believe this would only be a short process as the dealership asked if wanted them to hold the vehicle until parts arrived, to date no contact for update or estimated arrival of part. Engine fault has worsened, several litres of oil have had to be added to the vehicle in 2 week increments as the oil reservoir is running dry, contacted today (23/2/26) for further examination and urgent repair of engine fault earliest repair date given 29/4/26. In line with the motor ombudsman recommendations this car has been sold with a fault which is covered under dealership warranty under the consumer rights act 2015 2-3 weeks is a reasonable time frame for repair we are now 12 weeks after initial request for repair and 4 and half weeks after the parts had been ordered with no contact from dealership this is beyond reasonable time frame and I would expect immediate resolution or I will be taking further action with the vehicle ombudsman.

I purchased a ipace in MAY 22 from hurst Belfast and have had several profound off road issues with car. I am paying a financial agreement commissioned to jfs and the car is off road again since 23/12/25!! I detailed this in a complaint on your website 16/1/26 but got no reply. Very disappointing.Car had battery fault early after purchase and dealer extended my warranty it has now had what appears to be the same fault and off road for almost 2 months with earliest date in can be diagnosed still a month away in March. The car is under 8 year and 100000 mile manufacturers warranty yet this product was sold to me with woeful after sales care. It has now been off the road for a second extended period(this just after a service in HURST).Clearly this is unacceptable.1 I expect a reply to this complaint2 I expect customer service to include prompt curtesy car and a timely fix. I understand a diagnosis in March may lead to a further long delay to fix.3 this is not the financial agreement I entered into in Charles Hurst Jaguar. -A roadworthy car for ongoing monthly payments ( I can disclose value of this later) whilst the car is rendered unusable and unfixable by the garage from which I purchased it. I expect the financial payments to be repaid in full to me for the time this car sold by hurst and remains off road as it cannot be fixed by hurst under manufacturer guarantee.

This is the 3rd email I have sent from Jan 15th I've left numerous messages with jlr boucher road for someone named Lauren who apparently is the person supposedly dealing with my complaint has not returned any of my phone calls I missed a call from her on Monday 9th Jan due to being in work I phoned her at 11.30 they said they couldn't find her but would get her to call me back nothing called Tuesday morning 10th Jan a member of staff apologised said they would pass the message on she would ring Tues afternoon low ad behold nothing it's now Thursday 12th Jan still nothing I have no other choice but to seek legal advice with the possibility of lodging a complaint with Abudsman absolutely scandalous and ridiculous that a phone call some sort of decency would have sorted this out whoever this girl is she needs training in how to deal with customers I'm 67yrs old this is not good for my health I will not be letting this rest I hopefully await your reply as always but I will not be counting my chickens customer service disgraceful