I was interested in Motability Jeep Avenger offer and my requests for a test drive and further information went unheeded. I have a disability and I don’t appreciate being ignored like this. It’s hurtful and dehumanising. I emailed Micheal at Jeep motability several times in response to his video and nothing. I was very interested in a Jeep avenger and nothing.

vehicle registered sept 2021, bought 30th april 2024, advised sales manager that there was a fault on gearbox and went in for service may 2025 and highlighted again, went in again 8th january 2026 and has been in the garage since. customer has been without vehicle and was not provided a courtesy vehicle for the duration. vehicle looking to be ready this thursday. customer unhappy about lack of communication and seeking compensation for the expenses he has incurred due to not assistance from the branch as well as looking for the warranty to be extended due to not having use of the vehicle

Since purchase, the vehicle has experienced repeated and unacceptable faults, requiring it to be returned to your service department on four separate occasions, with a fifth appointment already scheduled. While I want to clearly state that the service team themselves have been professional, responsive, and helpful throughout, the ongoing issues reflect a fundamentally poor standard of vehicle quality that is simply not acceptable.The most recent issue is particularly concerning and raises serious safety implications. The gear selector is no longer correctly illuminating or displaying the selected gear, and at times is indicating the wrong gear entirely. This fault was previously reported, successfully replicated by your service department, and a replacement part was fitted. It is therefore completely unacceptable that the same issue has now reoccurred. Not being able to clearly determine whether the vehicle is in Park, Drive, or another gear presents a clear and dangerous risk to both the driver and others. This is not a minor inconvenience — it is a critical safety failure.Given the frequency of faults, the repeated need for repairs, and now the recurrence of a previously “resolved” safety-critical issue, I have lost all confidence in this vehicle. As such, I am requesting that you arrange for the return of the car and provide a full refund.Please treat this matter with urgency. I would appreciate a prompt response outlining how you intend to resolve this situation.Janine

Bad customer service todayNot happy with my phone call today I just needed to talk to jeep for help but no help I have been with jeep for years and have sum jeep car off them.

Car that was agreed to be test driven wasnt available, though booking made week in advance. Car wasnt clean.Location of Jeep in Boucher was not clear, late to appt made further late as no updated signage.Michael however was very helpful but unfortunately we decided against the make/model.

The worst customer service I have ever experienced, they never pick up the phone the never return a call,MY CAR just froze on a motorway after being with this useless company for 7 weeks for repair during which time they not only lied but lost my car letly and left my car untill I called

I dropped my car in 8 weeks ago for work, NO ONE ever answered the phone when I called to check up. Eventually after 8 weeks I'm told they can't find my key, NO ONE bothered to contact me about this so my car has sat there for 8 not touched. THIS US AN ABSOLUTE DISGRACE

Mr McCartney,I write regarding a vehicle I have leased from your Jeep Belfast branch, through the motability scheme. My car has been with your dealership since last Wednesday 28th January due to numerous ongoing faults. It is still there, with seemingly no progress being made over a week to even determine what the fault is, never mind repair it.I won’t go into details regarding how and why I need access to my car to care for my disabled son, nor will I go into the issues with Europcar who haven’t been able to provide me with a hire car as of yet. However, I do feel that it is relevant to my complaint, since I simply can’t see a private customer being expected to wait over a week for a diagnostic, with no timescale for repair in place. Is it the case that my vehicle is low priority, because theres an expectation that I’ll have access to a hire car? Are Motability customers treated less favourably than private customers?I reported the issue last week to Stuart and Dylan in your service department - both of whom are polite and courteous. However, the complete lack of capacity at your service department is genuinely shocking. I’m sure you would agree that it should not take over a week to diagnose an issue with a car that is just over 2 years old. Whilst the team in the show room are very polite, I have not had a single update that I haven’t had to chase up throughout the week. I’m constantly being told it’s being pushed through for more diagnostics, we’re waiting for the factory, we’re no further forward. It’s got to the point where I’m wondering if it’s been assessed at all, or if this is all just delaying tactics. I have spent hours of my week chasing this up and am literally no better off than I was this time last week when I left the car at your dealership - with the alarm constantly sounding even while driving, error messages regarding the braking system and having only been able to access the car after opening the boot for the week previous.On Monday, I asked that Dylan escalate a complaint through to the management at the branch, which I was told had been done. I’m still waiting for an acknowledgment of that complaint. Could you advise as to what your complaints process is and when I can expect to hear from someone who can actually give me a meaningful update on my car and when I can expect to have it back.I’ve had more problems with the Jeep Avenger in the last 2 years than I have had with all 5 cars I have previously owned combined and have now lost all faith and patience.I trust that I will hear from someone as a matter of urgency.Niki Donaldson

Very helpful sales person.Didn't feel pressured like some dealerships.

My avenger EV broke down on 30/11/25 and was taken to jeep Belfast and being a motability customer I was to get a courtesy car but that didn't happen, when I rang the service department to find out about the car it's just an automated message and tells you to email so I did and still nothing so I contacted motability UK and they advised to make a formal complaint which I and still nothing, I received a call yesterday from Jeep Belfast asking if I'd like to book my car in for it's first year service, after explaining to the lady she said she would get someone to ring me yesterday and they didn't, after I calmed down from my angina attack brought on by the stress of going over it all in my head again I've searched for the best way for me to get my complaint noticed.im paying for a vehicle I don't have and don't have a courtesy car either, being a motability customer I would have thought there would be a bit more care and understanding .... DO NOT RING BEFORE 1PM