Given a trade in value on-line. When on site, had to input finance information even though i stated i wasn’t taking finance. Car i was interested in had major faults. Final trade in valuation was £1500 less than “poorest” on-line valuation even though my car had 12 months MOT and new tyres. Total waste of time.

Jennifer was very helpful and so polite, gave all the information I requested and followed up with the video. Excellent customer service. Thank you.

Hi, you have sent me a reminder to fill in your survey, but the link doesnt work. I have already done do. But I guess this is because I gave you a 1 star review (and you were lucky to get that) . Your after sales service is worse than terrible.

We purchased a Fiat 500 back in March this year. The car was more expensive than we had originally wanted to pay but as it was a first car for our daughter we thought it was better to purchase the car from Charles Hurst (a bigger and what we thought was more reliable dealership). We had only had the car two weeks and when out driving Easter weekend multiple warning lights came on and the car went into limp mode. We had to wait over two weeks for an appointment for someone to look at what was wrong with the car. When the car was taken in a issue was identified and fixed promptly under the warranty. We thought this would be the end of any issues but again we have had to put the car back in as more warning lights were coming on. When this happened again I was driving on the motorway with my children in the car when the warning lights came on and the car went into limp mode as I was over taking another vehicle. This was very distressing for both me and my children for a car to go into limp mode like that when surrounded by fast moving traffic and could have ended in an accident. We again had to wait for an appointment for the car to go in to be looked at (Thursday 4th June). This time the report identified different issues with the car and I was initially told that the work that needed done would not be covered by warranty. We expressed our frustration at this as we hadn't had the car that long. Since then we have been told that a claim was submitted to the warranty team to cover the work needed and that we would be told about this by Monday 8th June. I have spent my time since trying to find out the outcome of this only to be told that it is still with the warranty team. It has now been a week since and I have still not been told of the outcome. We only had the three month warranty for the car and feel that this claim is being dragged out until the warranty expires.We are at the point where we do not have any faith in the repairs being carried out under warranty and being ask to pay the bill (which according to the report would be £1499.34). We also do not feel that as this is the second time we have had issues with the car in less than three months that we would not have more in the future.We are extremely disappointed and upset that we spent nearly £8,000, a lot of money for us as a family of which my daughter paid half from her savings only to have recurring issues over a period of nearly 3 months now. As far as we are concerned the car was faulty when it was mis sold to us even though Charles Hurst as a respected dealership said it was in good order. We have hardly driven the vehicle and have experienced significant inconvenience in sourcing alternative transport. What is most upsetting is how poor the after sales service has been with a real disregard for our circumstances. We genuinely can't believe we are still in this position and are having to fight to get the car repaired to a level that makes it road worthy. For awareness we will be escalating this case further if not resolved and we will also be seeking legal advice re how best to obtain a full refund.

My fiancée and I had an encounter with one of your employees who during a personal business deal decided to steal from us and even when confronted by the police refused to do the moral thing. We appreciate this is a personal business matter but if they proudly name your brand and represent it they are damaging the reputation of the brand and we believe it’s only appropriate to bring this problem to light.

Dear SirsRE: LETTER BEFORE ACTIONI write regarding the Jeep Avenger supplied through the Motability Scheme and the financial loss and distress caused following repeated safety recalls, citing possible fire risk.The vehicle has been subject to two separate safety recalls during my lease period.In respect of the first safety recall I was instructed to attend the nearest authorised Jeep dealership in Belfast for recall work, requiring a return journey of approximately 160 miles.I was informed the repair would take approximately one hour, however, the appointment took substantially longer than advised, resulting in additional inconvenience, delay, and out-of-pocket expense.As a result of the above circumstances, it has been necessary for me to end my lease early in respect of the Jeep Avenger and I have therefore incurred direct financial losses as follows:• Travel costs for 160-mile return journey to Belfast for recall work, calculated at HMRC mileage rate of 45p per mile: £72.00• Reasonable sustenance costs incurred during the extended appointment: £20.00• Loss of Motability Good Condition Bonus due to early termination of the lease: £500.00• Early termination of lease fee:£250Total losses claimed: £842.00These losses arose as a direct consequence of repeated safety recalls and the impact of the recall process and handling.I do not consider it reasonable that I should bear these costs arising from the circumstances described.I therefore request that Charles Hurst review this matter and provide reimbursement of the above losses.Please treat this letter as a formal Letter Before Action. If this matter cannot be resolved, I will proceed to issue Small Claims proceedings without further notice.I invite your response within 14 days of the date of this letter.Yours faithfully,Amanda Sweeney40 New StreetSion MillsCounty TyroneBT82 9HS

I took out a Jeep Avenger in Dec 24 via motability scheme. Therefore my contract is with Hurst. Since then the Jeep has had two Safety recalls, both recall letters citing the possibility of the vehicle going on fire. As a result of the first recalls I suffered financial hardship as I had to make the return journey of 160 miles and stay in Belfast for 6 hours whilst I waited on a repair which I was told would not take longer than an hour. No consideration or enquiry made as to how a disabled client would manage in Belfast without transport for that period of time or about sustenance etc. I will not be making arrangements to have the vehicle repaired as requested in the second recall as I cannot afford the financial implications of such a repair. Furthermore, given the potential fire risk and that I suffer from PTSD as a result of a car fire, I have ended my lease with motability in respect of the Jeep Avenger. I have had recurring nightmares about the vehicle and waken checking constantly if the vehicle is on fire. I have lost all confidence in the vehicle. I therefore have had to incur further financial hardship to terminate my lease in respect of the Jeep and also in respect of obtaining an advance payment for another vehicle. Furthermore the Jeep Avenger is the most rattly car I have ever driven. It is also extremely sore on fuel despite being a hybrid. The Android Auto system is pure rubbish as is the Jeep App. I am taking advice as to whether to sue Charles Hurst by way of Small Claims Court proceedings for the financial consequences I have had to endure as a result of having taken out the Jeep Avenger

Drove all the way into Belfast to view some Jeep vehicles as my Range Rover needs to be replaced and I liked the look of the Jeep offerings, when I first started browsing not one person approached me, I sat in the vehicles in the showroom and the sales agent walked past me several times. A female then came over and asked if she could help me and I was subsequently passed to a male. He seemed like he couldn’t be bothered assisting me and I felt really uncomfortable being there. Most appalling service and experience

Since I received the car Jeep Avenger,I’ve had nothing but trouble with it.It keeps cutting out.No power at all.I hate it.It no longer feels safe for me to drive.Today it stopped dead in a 4lane Rd.So DANGEROUS.

Dear Complaints Team,I am writing to formally escalate a complaint regarding my Jeep Wrangler, registration 222D24227 (Purchased by Paddy Connolly Motors and resold to me), which is currently under the care of Charles Hurst JEEP Belfast following a serious electronic fault.The vehicle, a 2022 Jeep Wrangler with approximately 23,000 km, became inoperable approximately one month ago. Following initial assessment by the supplying garage in Ireland, I was advised that the issue could not be repaired locally and that the vehicle would need to be transported to Charles Hurst Belfast for diagnosis and repair.I personally incurred the transportation costs associated with moving the vehicle to Belfast.The vehicle has now been with Charles Hurst for approximately three weeks and, despite repeated attempts to obtain updates, I have still not been provided with:• a confirmed repair completion date,• a meaningful timeline for resolution,• a replacement/courtesy vehicle,• or any satisfactory explanation as to why the matter remains unresolved.Most recently, I have been informed that an incorrect part was supplied, resulting in further delays, while no indication has been provided as to when the correct part or repair will be completed.At this stage, I consider the situation entirely unreasonable. I have effectively been left without the use of my vehicle for one month while responsibility continues to be passed between the supplying dealer, finance provider, manufacturer representatives and repair centre.The lack of communication, lack of urgency, and absence of any realistic resolution timeline has caused significant inconvenience and disruption to both myself and my business operations.I am therefore requesting the following as a matter of urgency:1. Immediate written confirmation of the vehicle’s exact diagnostic and repair status.2. A confirmed estimated completion date for repairs.3. Clarification as to why the vehicle has remained unresolved for such an extended period.4. Confirmation of whether a courtesy or replacement vehicle can now be provided.5. Reimbursement consideration for transportation and associated losses incurred due to the ongoing delay.Please treat this as a formal complaint requiring escalation to senior management level.If the matter cannot be resolved promptly, I will have no option but to pursue the matter further through all available formal complaint and legal channels.I would appreciate a written response within 7 days.