I felt welcomed and not rushed through the process, there was also no hard sell. The salesman was personable and very friendly.

My assigned sales person (Mark) was very pleasant & informative.

From: Amanda SweeneySent: 13 July 2026 14:06To: Justin KinnearCc: Noel Hamilton; Wallace McFall; Nigel Stronge; F and I Complaints; Jeff McCartney; Feedback - Charleshurst; Matthew BrownSubject: Amanda Sweeney v Charles Hurst Jeep SCCP Jeep Avenger GMZ3193External Sender: Confirm legitimacy before acting.Dear Mr KinnearI refer to the above matter and to previous email correspondence in relation to same.I am sure you have been made aware of ongoing position regarding the subject vehicle.You may recall from my initial correspondence that I felt it was necessary for me to terminate my lease of the subject vehicle early due to said vehicle being unsafe.This has now been proven as has the negligence and incompetence of Charles Hurst Jeep.The subject vehicle broke down on 25 June, following which Charles Hurst Jeep attempted to assert there was no fault with said vehicle. An independent report has now identified numerous issues with said vehicle.I will therefore be relying on said report as part of my Small Claims Court proceedings application against Charles Hurst Jeep.It is absolutely shocking to think that Charles Hurst Jeep would have expected me to drive a 80 mile journey with a low voltage battery, among numerous other issues, endangering my life and that of any passengers in said vehicle.Yours faithfullyAmanda Sweeney

Given a trade in value on-line. When on site, had to input finance information even though i stated i wasn’t taking finance. Car i was interested in had major faults. Final trade in valuation was £1500 less than “poorest” on-line valuation even though my car had 12 months MOT and new tyres. Total waste of time.

Jennifer was very helpful and so polite, gave all the information I requested and followed up with the video. Excellent customer service. Thank you.

Hi, you have sent me a reminder to fill in your survey, but the link doesnt work. I have already done do. But I guess this is because I gave you a 1 star review (and you were lucky to get that) . Your after sales service is worse than terrible.

We purchased a Fiat 500 back in March this year. The car was more expensive than we had originally wanted to pay but as it was a first car for our daughter we thought it was better to purchase the car from Charles Hurst (a bigger and what we thought was more reliable dealership). We had only had the car two weeks and when out driving Easter weekend multiple warning lights came on and the car went into limp mode. We had to wait over two weeks for an appointment for someone to look at what was wrong with the car. When the car was taken in a issue was identified and fixed promptly under the warranty. We thought this would be the end of any issues but again we have had to put the car back in as more warning lights were coming on. When this happened again I was driving on the motorway with my children in the car when the warning lights came on and the car went into limp mode as I was over taking another vehicle. This was very distressing for both me and my children for a car to go into limp mode like that when surrounded by fast moving traffic and could have ended in an accident. We again had to wait for an appointment for the car to go in to be looked at (Thursday 4th June). This time the report identified different issues with the car and I was initially told that the work that needed done would not be covered by warranty. We expressed our frustration at this as we hadn't had the car that long. Since then we have been told that a claim was submitted to the warranty team to cover the work needed and that we would be told about this by Monday 8th June. I have spent my time since trying to find out the outcome of this only to be told that it is still with the warranty team. It has now been a week since and I have still not been told of the outcome. We only had the three month warranty for the car and feel that this claim is being dragged out until the warranty expires.We are at the point where we do not have any faith in the repairs being carried out under warranty and being ask to pay the bill (which according to the report would be £1499.34). We also do not feel that as this is the second time we have had issues with the car in less than three months that we would not have more in the future.We are extremely disappointed and upset that we spent nearly £8,000, a lot of money for us as a family of which my daughter paid half from her savings only to have recurring issues over a period of nearly 3 months now. As far as we are concerned the car was faulty when it was mis sold to us even though Charles Hurst as a respected dealership said it was in good order. We have hardly driven the vehicle and have experienced significant inconvenience in sourcing alternative transport. What is most upsetting is how poor the after sales service has been with a real disregard for our circumstances. We genuinely can't believe we are still in this position and are having to fight to get the car repaired to a level that makes it road worthy. For awareness we will be escalating this case further if not resolved and we will also be seeking legal advice re how best to obtain a full refund.

My fiancée and I had an encounter with one of your employees who during a personal business deal decided to steal from us and even when confronted by the police refused to do the moral thing. We appreciate this is a personal business matter but if they proudly name your brand and represent it they are damaging the reputation of the brand and we believe it’s only appropriate to bring this problem to light.

Dear SirsRE: LETTER BEFORE ACTIONI write regarding the Jeep Avenger supplied through the Motability Scheme and the financial loss and distress caused following repeated safety recalls, citing possible fire risk.The vehicle has been subject to two separate safety recalls during my lease period.In respect of the first safety recall I was instructed to attend the nearest authorised Jeep dealership in Belfast for recall work, requiring a return journey of approximately 160 miles.I was informed the repair would take approximately one hour, however, the appointment took substantially longer than advised, resulting in additional inconvenience, delay, and out-of-pocket expense.As a result of the above circumstances, it has been necessary for me to end my lease early in respect of the Jeep Avenger and I have therefore incurred direct financial losses as follows:• Travel costs for 160-mile return journey to Belfast for recall work, calculated at HMRC mileage rate of 45p per mile: £72.00• Reasonable sustenance costs incurred during the extended appointment: £20.00• Loss of Motability Good Condition Bonus due to early termination of the lease: £500.00• Early termination of lease fee:£250Total losses claimed: £842.00These losses arose as a direct consequence of repeated safety recalls and the impact of the recall process and handling.I do not consider it reasonable that I should bear these costs arising from the circumstances described.I therefore request that Charles Hurst review this matter and provide reimbursement of the above losses.Please treat this letter as a formal Letter Before Action. If this matter cannot be resolved, I will proceed to issue Small Claims proceedings without further notice.I invite your response within 14 days of the date of this letter.Yours faithfully,Amanda Sweeney40 New StreetSion MillsCounty TyroneBT82 9HS

I took out a Jeep Avenger in Dec 24 via motability scheme. Therefore my contract is with Hurst. Since then the Jeep has had two Safety recalls, both recall letters citing the possibility of the vehicle going on fire. As a result of the first recalls I suffered financial hardship as I had to make the return journey of 160 miles and stay in Belfast for 6 hours whilst I waited on a repair which I was told would not take longer than an hour. No consideration or enquiry made as to how a disabled client would manage in Belfast without transport for that period of time or about sustenance etc. I will not be making arrangements to have the vehicle repaired as requested in the second recall as I cannot afford the financial implications of such a repair. Furthermore, given the potential fire risk and that I suffer from PTSD as a result of a car fire, I have ended my lease with motability in respect of the Jeep Avenger. I have had recurring nightmares about the vehicle and waken checking constantly if the vehicle is on fire. I have lost all confidence in the vehicle. I therefore have had to incur further financial hardship to terminate my lease in respect of the Jeep and also in respect of obtaining an advance payment for another vehicle. Furthermore the Jeep Avenger is the most rattly car I have ever driven. It is also extremely sore on fuel despite being a hybrid. The Android Auto system is pure rubbish as is the Jeep App. I am taking advice as to whether to sue Charles Hurst by way of Small Claims Court proceedings for the financial consequences I have had to endure as a result of having taken out the Jeep Avenger