Drove all the way into Belfast to view some Jeep vehicles as my Range Rover needs to be replaced and I liked the look of the Jeep offerings, when I first started browsing not one person approached me, I sat in the vehicles in the showroom and the sales agent walked past me several times. A female then came over and asked if she could help me and I was subsequently passed to a male. He seemed like he couldn’t be bothered assisting me and I felt really uncomfortable being there. Most appalling service and experience

Since I received the car Jeep Avenger,I’ve had nothing but trouble with it.It keeps cutting out.No power at all.I hate it.It no longer feels safe for me to drive.Today it stopped dead in a 4lane Rd.So DANGEROUS.

Dear Complaints Team,I am writing to formally escalate a complaint regarding my Jeep Wrangler, registration 222D24227 (Purchased by Paddy Connolly Motors and resold to me), which is currently under the care of Charles Hurst JEEP Belfast following a serious electronic fault.The vehicle, a 2022 Jeep Wrangler with approximately 23,000 km, became inoperable approximately one month ago. Following initial assessment by the supplying garage in Ireland, I was advised that the issue could not be repaired locally and that the vehicle would need to be transported to Charles Hurst Belfast for diagnosis and repair.I personally incurred the transportation costs associated with moving the vehicle to Belfast.The vehicle has now been with Charles Hurst for approximately three weeks and, despite repeated attempts to obtain updates, I have still not been provided with:• a confirmed repair completion date,• a meaningful timeline for resolution,• a replacement/courtesy vehicle,• or any satisfactory explanation as to why the matter remains unresolved.Most recently, I have been informed that an incorrect part was supplied, resulting in further delays, while no indication has been provided as to when the correct part or repair will be completed.At this stage, I consider the situation entirely unreasonable. I have effectively been left without the use of my vehicle for one month while responsibility continues to be passed between the supplying dealer, finance provider, manufacturer representatives and repair centre.The lack of communication, lack of urgency, and absence of any realistic resolution timeline has caused significant inconvenience and disruption to both myself and my business operations.I am therefore requesting the following as a matter of urgency:1. Immediate written confirmation of the vehicle’s exact diagnostic and repair status.2. A confirmed estimated completion date for repairs.3. Clarification as to why the vehicle has remained unresolved for such an extended period.4. Confirmation of whether a courtesy or replacement vehicle can now be provided.5. Reimbursement consideration for transportation and associated losses incurred due to the ongoing delay.Please treat this as a formal complaint requiring escalation to senior management level.If the matter cannot be resolved promptly, I will have no option but to pursue the matter further through all available formal complaint and legal channels.I would appreciate a written response within 7 days.

👍

I took my jeep avenger for service today which took 4 hours when I got it supposedly cleaned it looked like somebody had just thrown a bucket of water over it then I found language had been changed to French and radio would not work nor could I connect my phone it took me longer than the service to sort everything out there is not a chance i will ever youse you again

I bought a pre reg Jeep Renegade which I love. The sales manager was friendly, but gave little incentive to buy. The car when picked up wasn’t cleaned to our expectations and mats were missing so I had to make an additional trip to Belfast to pick them up.

I was interested in Motability Jeep Avenger offer and my requests for a test drive and further information went unheeded. I have a disability and I don’t appreciate being ignored like this. It’s hurtful and dehumanising. I emailed Micheal at Jeep motability several times in response to his video and nothing. I was very interested in a Jeep avenger and nothing.

vehicle registered sept 2021, bought 30th april 2024, advised sales manager that there was a fault on gearbox and went in for service may 2025 and highlighted again, went in again 8th january 2026 and has been in the garage since. customer has been without vehicle and was not provided a courtesy vehicle for the duration. vehicle looking to be ready this thursday. customer unhappy about lack of communication and seeking compensation for the expenses he has incurred due to not assistance from the branch as well as looking for the warranty to be extended due to not having use of the vehicle

Since purchase, the vehicle has experienced repeated and unacceptable faults, requiring it to be returned to your service department on four separate occasions, with a fifth appointment already scheduled. While I want to clearly state that the service team themselves have been professional, responsive, and helpful throughout, the ongoing issues reflect a fundamentally poor standard of vehicle quality that is simply not acceptable.The most recent issue is particularly concerning and raises serious safety implications. The gear selector is no longer correctly illuminating or displaying the selected gear, and at times is indicating the wrong gear entirely. This fault was previously reported, successfully replicated by your service department, and a replacement part was fitted. It is therefore completely unacceptable that the same issue has now reoccurred. Not being able to clearly determine whether the vehicle is in Park, Drive, or another gear presents a clear and dangerous risk to both the driver and others. This is not a minor inconvenience — it is a critical safety failure.Given the frequency of faults, the repeated need for repairs, and now the recurrence of a previously “resolved” safety-critical issue, I have lost all confidence in this vehicle. As such, I am requesting that you arrange for the return of the car and provide a full refund.Please treat this matter with urgency. I would appreciate a prompt response outlining how you intend to resolve this situation.Janine

Bad customer service todayNot happy with my phone call today I just needed to talk to jeep for help but no help I have been with jeep for years and have sum jeep car off them.