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I took my jeep avenger for service today which took 4 hours when I got it supposedly cleaned it looked like somebody had just thrown a bucket of water over it then I found language had been changed to French and radio would not work nor could I connect my phone it took me longer than the service to sort everything out there is not a chance i will ever youse you again

I bought a pre reg Jeep Renegade which I love. The sales manager was friendly, but gave little incentive to buy. The car when picked up wasn’t cleaned to our expectations and mats were missing so I had to make an additional trip to Belfast to pick them up.

I was interested in Motability Jeep Avenger offer and my requests for a test drive and further information went unheeded. I have a disability and I don’t appreciate being ignored like this. It’s hurtful and dehumanising. I emailed Micheal at Jeep motability several times in response to his video and nothing. I was very interested in a Jeep avenger and nothing.

vehicle registered sept 2021, bought 30th april 2024, advised sales manager that there was a fault on gearbox and went in for service may 2025 and highlighted again, went in again 8th january 2026 and has been in the garage since. customer has been without vehicle and was not provided a courtesy vehicle for the duration. vehicle looking to be ready this thursday. customer unhappy about lack of communication and seeking compensation for the expenses he has incurred due to not assistance from the branch as well as looking for the warranty to be extended due to not having use of the vehicle

Since purchase, the vehicle has experienced repeated and unacceptable faults, requiring it to be returned to your service department on four separate occasions, with a fifth appointment already scheduled. While I want to clearly state that the service team themselves have been professional, responsive, and helpful throughout, the ongoing issues reflect a fundamentally poor standard of vehicle quality that is simply not acceptable.The most recent issue is particularly concerning and raises serious safety implications. The gear selector is no longer correctly illuminating or displaying the selected gear, and at times is indicating the wrong gear entirely. This fault was previously reported, successfully replicated by your service department, and a replacement part was fitted. It is therefore completely unacceptable that the same issue has now reoccurred. Not being able to clearly determine whether the vehicle is in Park, Drive, or another gear presents a clear and dangerous risk to both the driver and others. This is not a minor inconvenience — it is a critical safety failure.Given the frequency of faults, the repeated need for repairs, and now the recurrence of a previously “resolved” safety-critical issue, I have lost all confidence in this vehicle. As such, I am requesting that you arrange for the return of the car and provide a full refund.Please treat this matter with urgency. I would appreciate a prompt response outlining how you intend to resolve this situation.Janine

Bad customer service todayNot happy with my phone call today I just needed to talk to jeep for help but no help I have been with jeep for years and have sum jeep car off them.

Car that was agreed to be test driven wasnt available, though booking made week in advance. Car wasnt clean.Location of Jeep in Boucher was not clear, late to appt made further late as no updated signage.Michael however was very helpful but unfortunately we decided against the make/model.

The worst customer service I have ever experienced, they never pick up the phone the never return a call,MY CAR just froze on a motorway after being with this useless company for 7 weeks for repair during which time they not only lied but lost my car letly and left my car untill I called

I dropped my car in 8 weeks ago for work, NO ONE ever answered the phone when I called to check up. Eventually after 8 weeks I'm told they can't find my key, NO ONE bothered to contact me about this so my car has sat there for 8 not touched. THIS US AN ABSOLUTE DISGRACE