Good afternoon. Sadly I was very disappointed with the vehicle & the staff who I had spoken with who seemed to not have any answers to my questions about prefer time to test drive. Or the order time on vehicle handovers.Miss Charlene Elizabeth Anderson

Hi, I was in on Tuesday 13 Jan with my Fiat 500 KGZ 2480. It was discovered that the part that was ordered wouldn’t take the airbag light off my car as there was a wire problem. I wanted to check if you had contacted Martin McKenna from Charles hurst who sold me the car to explain? My dad contacted them on Tuesday and they weren’t aware. I need them to understand the fault so I can proceed. The day o took the car for a test drive the airbag light was on. One of the conditions for purchase was that this would be resolved. When I went to collect the car the light was still on so I ended up having to take a courtesy car until my car was ready. During the time I still was in warranty the light came back on which is why I ended up booked in with Jeep to repair but the part they thought was needed took time to be ordered and arrive in Belfast which is why I ended up at Jeep on 13th Jan. I want to get this sorted but obviously I don’t want to be out of pocket because I believe Charles hurst sold me the car with an underlying part problem. Could you please confirm you have passed on your findings to them?Many thanks, LauraSent from my iPhone

We were very impressed by Michael's attention to detail with regards to finance options. He took time to explain them and the current situation of our current pcp finance.

Hello,Wishing to make an official complaint regarding my shocking dealings with Jeep Service Belfast since I purchased my car in April 2024 with numerous ongoing issues. At this stage I feel the information being provided to me is incorrect and essentially lies. I was advised the car was safe to drive while waiting on a part and took it home. Unfortunately while driving at the weekend the car stopped dead as it had been previously doing on a 60mph road, thank goodness there was noone right behind me otherwise I could have been seriously injured. Car is currently with Jeep service, shocking customer service, lack of updates with me having to call all the time and its getting serious now but no one seems to be taking it seriously at all. Happy to provide some further context but basically in 2 years the car has had 2 engines and this is now the 3rd time the engine is not working...... but apparently it's just a 'sensor' that's the problem. 3rd time I am without the car this year. I trust someone more senior can look into this otherwise I will take this further.

Travelled up from Coleraine to have a prebooked testdrive , only to be told on arrival that the car i wanted to drive wasnt available . Totaly wasted morning.

Car was delivered with no V5c document, Full Service History (as advertised) and no rear parcel shelf. They failed to help and my email were ignored, I had to involved the Motor Ombudsman to support me.

Donna MacIntyre81 Donegall Park AvenueBelfastBT15 4FPemail dmacintyre81@googlemail.comJeep RenegadeMRZ 5645Dear sirMy wife's car was taken in for a major service in February which was completed promptly and to our satisfaction.However at the beginning of this month her broke down and we called the AA. The AA confirmed that there was a complete absence of oil in the engine and this has resulted in significant damage and repair bill.We suspect that when the service was carried out the oil that was drained out of the engine was not replaced resulting in major damage.There has been no oil leek and only several thousand miles have been driven since the car was serviced. The oil warning light did come on and we had no reason to suspect the car was low on oil.I therefore believe your garage is fully liable for the costs incurred due to the failure to correctly complete the service.I have enclosed the receipt from the AA showing what damage to the engine occurred and costs to repair it.Document number for service carried out in February 7305309I look forward to your prompt attention to this matterYours faithfullyAndrew MacIntyre

My Jeep compass is over revving and and jumping through lower gears. This is happening constantly, whether accelerating quickly or passively. Also the car lost power whilst driving on the motorway. I supplied Jeep with the date this happened but I was given no explanation. With regards to the over revving and gears not selection being off, I was informed by a Jeep staff member in Charles Hurst that this was an issue and when I asked for an extended testing of the car, I was told that this is a "characteristic" of the Jeep compass. Anyone who has ever driven an automatic car could tell that there is something faulty with the gear changes.

The staff were so helpful and sent me a we video

Michael was excellent at showing us the Jeep