Mr McCartney,I write regarding a vehicle I have leased from your Jeep Belfast branch, through the motability scheme. My car has been with your dealership since last Wednesday 28th January due to numerous ongoing faults. It is still there, with seemingly no progress being made over a week to even determine what the fault is, never mind repair it.I won’t go into details regarding how and why I need access to my car to care for my disabled son, nor will I go into the issues with Europcar who haven’t been able to provide me with a hire car as of yet. However, I do feel that it is relevant to my complaint, since I simply can’t see a private customer being expected to wait over a week for a diagnostic, with no timescale for repair in place. Is it the case that my vehicle is low priority, because theres an expectation that I’ll have access to a hire car? Are Motability customers treated less favourably than private customers?I reported the issue last week to Stuart and Dylan in your service department - both of whom are polite and courteous. However, the complete lack of capacity at your service department is genuinely shocking. I’m sure you would agree that it should not take over a week to diagnose an issue with a car that is just over 2 years old. Whilst the team in the show room are very polite, I have not had a single update that I haven’t had to chase up throughout the week. I’m constantly being told it’s being pushed through for more diagnostics, we’re waiting for the factory, we’re no further forward. It’s got to the point where I’m wondering if it’s been assessed at all, or if this is all just delaying tactics. I have spent hours of my week chasing this up and am literally no better off than I was this time last week when I left the car at your dealership - with the alarm constantly sounding even while driving, error messages regarding the braking system and having only been able to access the car after opening the boot for the week previous.On Monday, I asked that Dylan escalate a complaint through to the management at the branch, which I was told had been done. I’m still waiting for an acknowledgment of that complaint. Could you advise as to what your complaints process is and when I can expect to hear from someone who can actually give me a meaningful update on my car and when I can expect to have it back.I’ve had more problems with the Jeep Avenger in the last 2 years than I have had with all 5 cars I have previously owned combined and have now lost all faith and patience.I trust that I will hear from someone as a matter of urgency.Niki Donaldson

Very helpful sales person.Didn't feel pressured like some dealerships.

My avenger EV broke down on 30/11/25 and was taken to jeep Belfast and being a motability customer I was to get a courtesy car but that didn't happen, when I rang the service department to find out about the car it's just an automated message and tells you to email so I did and still nothing so I contacted motability UK and they advised to make a formal complaint which I and still nothing, I received a call yesterday from Jeep Belfast asking if I'd like to book my car in for it's first year service, after explaining to the lady she said she would get someone to ring me yesterday and they didn't, after I calmed down from my angina attack brought on by the stress of going over it all in my head again I've searched for the best way for me to get my complaint noticed.im paying for a vehicle I don't have and don't have a courtesy car either, being a motability customer I would have thought there would be a bit more care and understanding .... DO NOT RING BEFORE 1PM

Good afternoon. Sadly I was very disappointed with the vehicle & the staff who I had spoken with who seemed to not have any answers to my questions about prefer time to test drive. Or the order time on vehicle handovers.Miss Charlene Elizabeth Anderson

Hi, I was in on Tuesday 13 Jan with my Fiat 500 KGZ 2480. It was discovered that the part that was ordered wouldn’t take the airbag light off my car as there was a wire problem. I wanted to check if you had contacted Martin McKenna from Charles hurst who sold me the car to explain? My dad contacted them on Tuesday and they weren’t aware. I need them to understand the fault so I can proceed. The day o took the car for a test drive the airbag light was on. One of the conditions for purchase was that this would be resolved. When I went to collect the car the light was still on so I ended up having to take a courtesy car until my car was ready. During the time I still was in warranty the light came back on which is why I ended up booked in with Jeep to repair but the part they thought was needed took time to be ordered and arrive in Belfast which is why I ended up at Jeep on 13th Jan. I want to get this sorted but obviously I don’t want to be out of pocket because I believe Charles hurst sold me the car with an underlying part problem. Could you please confirm you have passed on your findings to them?Many thanks, LauraSent from my iPhone

We were very impressed by Michael's attention to detail with regards to finance options. He took time to explain them and the current situation of our current pcp finance.

Hello,Wishing to make an official complaint regarding my shocking dealings with Jeep Service Belfast since I purchased my car in April 2024 with numerous ongoing issues. At this stage I feel the information being provided to me is incorrect and essentially lies. I was advised the car was safe to drive while waiting on a part and took it home. Unfortunately while driving at the weekend the car stopped dead as it had been previously doing on a 60mph road, thank goodness there was noone right behind me otherwise I could have been seriously injured. Car is currently with Jeep service, shocking customer service, lack of updates with me having to call all the time and its getting serious now but no one seems to be taking it seriously at all. Happy to provide some further context but basically in 2 years the car has had 2 engines and this is now the 3rd time the engine is not working...... but apparently it's just a 'sensor' that's the problem. 3rd time I am without the car this year. I trust someone more senior can look into this otherwise I will take this further.

Travelled up from Coleraine to have a prebooked testdrive , only to be told on arrival that the car i wanted to drive wasnt available . Totaly wasted morning.

Car was delivered with no V5c document, Full Service History (as advertised) and no rear parcel shelf. They failed to help and my email were ignored, I had to involved the Motor Ombudsman to support me.

Donna MacIntyre81 Donegall Park AvenueBelfastBT15 4FPemail dmacintyre81@googlemail.comJeep RenegadeMRZ 5645Dear sirMy wife's car was taken in for a major service in February which was completed promptly and to our satisfaction.However at the beginning of this month her broke down and we called the AA. The AA confirmed that there was a complete absence of oil in the engine and this has resulted in significant damage and repair bill.We suspect that when the service was carried out the oil that was drained out of the engine was not replaced resulting in major damage.There has been no oil leek and only several thousand miles have been driven since the car was serviced. The oil warning light did come on and we had no reason to suspect the car was low on oil.I therefore believe your garage is fully liable for the costs incurred due to the failure to correctly complete the service.I have enclosed the receipt from the AA showing what damage to the engine occurred and costs to repair it.Document number for service carried out in February 7305309I look forward to your prompt attention to this matterYours faithfullyAndrew MacIntyre