I bought a Kia from your Newtownabbey branch in February and as part of the deal, I am entitled to a free service. I booked this on 28th April and was asked if I would like to get this done in Belfast or Newtownabbey. I chose Belfast as it is a mile from my house. The service was booked in and I have had the reminder texts etc to confirm. Today I left the car in to be serviced and got a lift from my pensioner Father who arranged to come and get me. Approximately 20 minutes after leaving the car off, I was called to say that they couldn't service the car in Belfast and it needed to be done at the branch where I purchased the car. I asked them to confirm with Head Office that it couldn't be done in Belfast and call me back immediately. I am self employed and had to get to work. 15-20 mins later I still had not heard back so we had to drive back to the Belfast branch. I was obviously angry about this and told the person working that it was ridiculous (you will acknowledge that it is) that I had booked the service in with Charles Hurst, who had offered then accepted the booking, only to be told after leaving the car in that it couldn't be done!! I was not given an apology but told I could try Newtownabbey. I was obviously angry about this as well and again, repeated that this was a ridiculous situation. Your assistant then simply held up the key and told me to go to Newtownabbey and again made no apology or had any empathy of the situation I had been put in - wasting my time/loss of earnings that I would now have/wasting the time of my Father who had come to give me a lift.I cannot believe that your company would take a booking and then basically cancel it once the car has been left in. In terms of customer service, I'm pretty shocked at how bad the whole experience has been. Charles Hurst is meant to have a good reputation but I have not seen this at all.

I was told waiting for parts after I was told the part has arrived. Now I’m being told it’s a 5 or 6 hour job. Then I’m told might be able to squeeze it in and do the work today. How do you squeeze in a job that takes 5 or 6 hours. I EXPECTED SO MUCH MORE FROM A BIG FIRM LIKE CHARLES HURST. The mechanic told me they need more mechanics. I’m buying my Kia through the motibility scheme and feel totally let down by Charles hurst. If I can change from Charles hurst to another company I will.

Mark in Kia was amazing

I was introduced into the KIA network by Antonya, who is an absolute gem of a soul.She helped me with multiple things that concerned me in choosing the right vehicle, and gave great advice, always holding a smile.

Gary Diamond86 points18 hours agoReg DMZ4988pHi I recently had my KIA EV6 GT in for the first service. I had explained to the person taking the booking of a couple of things that I would like someone to take a look at during the service.The booking was initially taken with approximately 4 weeks prior to the appointment. I was contacted the week before the appointment to inform me that there would be no courtesy car available and that I would have to re-schedule. No big issue, another date was scheduled for Monday 11th May.I was contacted again by phone on Saturday 9th May to say that the only courtesy car available was a Picanto City Car and would that be suitable - I would preferred something bigger as i had a 100miles round trip to do, but again no big issue.The staff at Belfast were great - friendly and hospitable.I received a video of the technician walking under the car and explaining that all was in order.I then rang to ask if the car was ready - this is when things went downhill in my opinion. When I asked if the items that I had asked to be checked on were looked into I was told that there was just one thing. I had listed1. Rusted brake caliper studs. The calipers on this model are a stand out feature but in my case the rusted studs were unsightly. The guy on the desk said there wasn't much could be done here!2. The air re-circulation keeps coming on in the car with no notice and the car steams up very quickly resulting in having to open windows to get it cleared quickly. It is dangerous sometimes as it happens so suddenly. I was told that this was not listed on the service sheet and that I should try playing about with it. I can assure you that I had already done some playing about with it.3. The rear seatbelt warning light comes on when no-one is in the rear of the vehicle - again this was not listed to be checked.So I still have these issues - they might not seem like much but these are the things that help you decide when making the next purchase.So my overall summary would be - not impressed

I need to rebook I was booked for 1.30 today. I have tried all numbers and no answer and even told second in a queue only for the line to go dead. I turned up at Kia Belfast where I got the car and it’s scaffolding. I asked around on site nobody knew (and unhelpful too) I went in to the Toyota showroom and a lovely girl tried to speak to their servicing dept but they were in a meeting. I called the booking number and was told Kia had moved ‘down the road’ I asked what this meant and where there any landmarks I was told no. It’s just down the road. Then half way down the road. So I drove all around including down and up the road and no Kia Charles Hurst or Kia anything… I have motability for a few reasons and my ability to deal with this level of confusion and stress was unbearable so I have just driven home after driving around in circles for an hour. I explained I didn’t have my glasses to a few people and said I can’t see to call can you and I was looked at blankly in Charles hurst and people with Charles hurst tops on. Can I book in again and this time to Mallusk as I am not going through that experience that I did today again it was awful

Good attention by sales team. Test drive arranged quickly.

Horrendous experience at this site.Totally unprofessional staff remember who greeted me chewing gum.Didn't know his position as a motability representative. Charged us an extra 235 which was covered in my grant Did they look at us and think here's two stupid looking people who don't know nothing I knew that what I was being told was not right I was told tge roof racks to put my wheelchair box was fitted and paid by Kia they where not .Then went on to tell me tiff they make nothing from the sale of my motability vechile again u true as I double checked with an accountant in a well known Derry dealer. My husband paid the extra as he does not like confrontation but I knew that I was correct.We left the dealership andyour ( expert) didn't have the courtesy to show us anything in the car which has always been done anywhere else that we purchased cars granted he knew nothing about driving an adapted car he should have shown us the basic controls

Hi Kia Belfast Charles Hurst, Many thanks for the pleasant easy experience of buying my new Kia this week and handing in my Peugeot car. All the staff at Kia are very professional and accommodating with each part of the process, especially our salesman Mr David Kane who was so extremely knowledgeable with the whole process. Thank u David it was a pleasure. I will recommend Kia to family and friends far and wide. Sylvia Hamilton

I was very happy with the service and staff.