I was to be sent across cost by the end of the day but never came

I purchased my vehicle on February 20th 2026 and within 24 hours a management warning light came on . I was asked to bring the car to Kia Belfast , which involved an almost 50 mile round trip , after the car was checked I was told that parts needed to be ordered and given a date for the work to be done . I then received a call to say that the all of the parts hadn’t arrived and I needed to change the date for the repairs to be carried out . As I work full time, I had to book a day off to take the car back up to Belfast , another 50 mile trip.The injectors were replaced and the management light went off , however the car istill feels sluggish at low speed , with a slight loss of power .When I contacted Kia this morning to ask for the car to be checked again i was told it couldn’t be looked at until April 16th when it is booked in to have a seatbelt replaced , which incidentally the car was sold to me with a defective seatbelt .As you can understand I am very frustrated as I have only had the car a month and I have lost confidence in it and any joy out of getting the car had gone.I would like to return the car and get a refund as it is not fit for purpose.I would appreciate a timely response to my complaint.

The overall manager Sean was very helpful despite not being able to match another offer

I am writing to raise a formal complaint regarding the vehicle I purchased from one of your dealerships in November [year], and to express my deep dissatisfaction with both the quality of the vehicle supplied and the standard of service I have received throughout my ownership. My experience has involved ongoing mechanical faults, a significant safety issue, repeated inconvenience, and inconsistent communication from dealership staff, all of which have led me to pursue a full refund under my consumer rights.The vehicle has required five separate workshop visits since purchase due to recurring faults. Shortly after taking ownership, a knocking noise developed in the engine bay. Despite my first workshop visit on 21 November, the noise remained unresolved. Concerns regarding the DPF and regeneration process were raised on 5 December, and these issues continued throughout my ownership. During the second workshop visit on 12 December, the knocking issue remained unaddressed, requiring a return visit on 29 December, where the engine mount was replaced. However, the fault persisted even after this repair.On 20 February, during the fourth workshop visit, the engine mount issue was finally resolved, but a new symptom emerged: a squeaking noise from the front of the vehicle. I specifically requested that this be investigated, yet this did not take place. This oversight later proved critical, as the vehicle was subsequently found to have a dangerous braking defect.During the fifth workshop visit on 6 March, prompted by a “Check Exhaust System” warning and ongoing DPF concerns, the vehicle was issued with a red safety alert identifying a jammed brake caliper and significant brake disc wear. This was a serious and urgent safety defect, yet I was initially told that I would need to pay £500 for the repair. Only after escalating the matter did the dealership agree to cover this cost. This reversal effectively acknowledged that the fault was not caused by wear‑and‑tear, but was an underlying issue present despite my earlier attempts to report symptoms.Throughout this period, the vehicle also went into limp mode and was off the road for a week, significantly reducing its usability. At no stage did I receive adequate support, nor was I offered a courtesy car.Communication from the dealership team has been inconsistent and frustrating. After initially speaking with the franchise manager, I was passed to another employee who failed to contact me on two occasions, including one day he was on annual leave despite having arranged to call. This lack of continuity made it extremely difficult to progress any resolution.When I attempted to arrange an exchange, the dealership presented a charge of £1,074, based on mileage accumulated while the vehicle was repeatedly faulty and undergoing investigation. This charge is unreasonable, given the vehicle’s persistent defects and the fact that much of the mileage relates directly to travelling for repairs.Due to the number and severity of the faults, the safety issues, the repeated inconvenience, and the poor customer service I have experienced, I am seeking a full refund without deductions. I believe this is the only fair outcome in line with the Consumer Rights Act.

The staff looked after me very well. The Receptionist was very friendly and offered me a cup of coffee which was appreciated. Mark McMullan was also very friendly, helpful and easy to deal with.

Sean McGivern top man patience of a saint just like to thank him for everything he done for us unfortunately didn’t happen for us but wasn’t for the want of trying on Sean’s part 👍

So called salesman, John (I think this was his name, he didn’t actually introduce himself) couldn’t have been any less interested than the man on the moon in selling me a car. It was a massive hassle for him to give me personalised finance quotes or to appraise my car (the same car that he for some reason appeared to have assumed that I didn’t have with me available to be appraised). I had to ask for a test drive, which I couldn’t have that day.

Dear Kia Belfast Team,I am writing to formally express my disappointment with the level of service I received following my recent car purchase from your dealership. Upon collecting the vehicle, I was simply handed the keys without any walkthrough or explanation of the car’s features. As I drove away, I realized the dashboard was still set to kilometers per hour instead of miles per hour, which caused confusion during my drive.In addition, I reported a missing part in the car the day after I took possession. Unfortunately, I was told I would need to visit the dealership myself to collect the part, and no offer was made to dispatch it to me. I will be visiting shortly to collect the missing piece, but I wanted to highlight these issues, as I expected a much more thorough handover process and better attention to detail.I would appreciate a response outlining how you intend to address these service shortcomings, as I believe customers deserve a higher standard of care.Yours sincerely,Julie Bickerstaff

I believe Kia Belfast have disclosed sensitive and private data regarding my recent car order. Motability usage is linked to receiving disability benefits (such as PIP or DLA), which is deemed private data regarding your health or disability status. They have identified me as being disabled in their online response to my recent Google Review. Please accept this as a a complaint and SARS request to obtain access to the telephone conversations I have had with this particular dealership.

Hi I paid for fuel £30 and there was only 80 miles in it