The trainee salesperson was extremely helpful, abd very friendly

Our experience was excellent 👌Brendan was an absolute gentleman so friendly and nothing was too much trouble.Thank you

Sales re Mark was professional, courteous, helpful and personable. He couldn't have done more.

Very pleased with the service I got.

I think it would be good if people would be reminded to bring your pip info with them. I didn't think I had to because I already have mobility and it said successful when I filled out the form online. Also people should be told that they have to pay £250 deposit before they come in as I did not have to do that at peugeot. Also my apt was changed because the automatic did not come in until Monday and yet I was shown a manual. I am worried

I bought a Kia from your Newtownabbey branch in February and as part of the deal, I am entitled to a free service. I booked this on 28th April and was asked if I would like to get this done in Belfast or Newtownabbey. I chose Belfast as it is a mile from my house. The service was booked in and I have had the reminder texts etc to confirm. Today I left the car in to be serviced and got a lift from my pensioner Father who arranged to come and get me. Approximately 20 minutes after leaving the car off, I was called to say that they couldn't service the car in Belfast and it needed to be done at the branch where I purchased the car. I asked them to confirm with Head Office that it couldn't be done in Belfast and call me back immediately. I am self employed and had to get to work. 15-20 mins later I still had not heard back so we had to drive back to the Belfast branch. I was obviously angry about this and told the person working that it was ridiculous (you will acknowledge that it is) that I had booked the service in with Charles Hurst, who had offered then accepted the booking, only to be told after leaving the car in that it couldn't be done!! I was not given an apology but told I could try Newtownabbey. I was obviously angry about this as well and again, repeated that this was a ridiculous situation. Your assistant then simply held up the key and told me to go to Newtownabbey and again made no apology or had any empathy of the situation I had been put in - wasting my time/loss of earnings that I would now have/wasting the time of my Father who had come to give me a lift.I cannot believe that your company would take a booking and then basically cancel it once the car has been left in. In terms of customer service, I'm pretty shocked at how bad the whole experience has been. Charles Hurst is meant to have a good reputation but I have not seen this at all.

I was told waiting for parts after I was told the part has arrived. Now I’m being told it’s a 5 or 6 hour job. Then I’m told might be able to squeeze it in and do the work today. How do you squeeze in a job that takes 5 or 6 hours. I EXPECTED SO MUCH MORE FROM A BIG FIRM LIKE CHARLES HURST. The mechanic told me they need more mechanics. I’m buying my Kia through the motibility scheme and feel totally let down by Charles hurst. If I can change from Charles hurst to another company I will.

Mark in Kia was amazing

I was introduced into the KIA network by Antonya, who is an absolute gem of a soul.She helped me with multiple things that concerned me in choosing the right vehicle, and gave great advice, always holding a smile.

Gary Diamond86 points18 hours agoReg DMZ4988pHi I recently had my KIA EV6 GT in for the first service. I had explained to the person taking the booking of a couple of things that I would like someone to take a look at during the service.The booking was initially taken with approximately 4 weeks prior to the appointment. I was contacted the week before the appointment to inform me that there would be no courtesy car available and that I would have to re-schedule. No big issue, another date was scheduled for Monday 11th May.I was contacted again by phone on Saturday 9th May to say that the only courtesy car available was a Picanto City Car and would that be suitable - I would preferred something bigger as i had a 100miles round trip to do, but again no big issue.The staff at Belfast were great - friendly and hospitable.I received a video of the technician walking under the car and explaining that all was in order.I then rang to ask if the car was ready - this is when things went downhill in my opinion. When I asked if the items that I had asked to be checked on were looked into I was told that there was just one thing. I had listed1. Rusted brake caliper studs. The calipers on this model are a stand out feature but in my case the rusted studs were unsightly. The guy on the desk said there wasn't much could be done here!2. The air re-circulation keeps coming on in the car with no notice and the car steams up very quickly resulting in having to open windows to get it cleared quickly. It is dangerous sometimes as it happens so suddenly. I was told that this was not listed on the service sheet and that I should try playing about with it. I can assure you that I had already done some playing about with it.3. The rear seatbelt warning light comes on when no-one is in the rear of the vehicle - again this was not listed to be checked.So I still have these issues - they might not seem like much but these are the things that help you decide when making the next purchase.So my overall summary would be - not impressed