Inconsistent

I was looking for a new Kia Picanto Automatic GT Line and emailed about booking a test drive. The test drive was booked which was great. When arriving at the dealership there was no where to park at all. It was rammed! We had to park ages away. When we arrived, no one came over to us for quite a while even when there was members of staff with no client. A member of staff finally came over and then sat down with us but he did not even introduce himself or asked my and my partners names. He didn't ask what we were looking for or budget or anything, he just started clicking away on his computer in silence. He said so you're looking for a picatno manual and I said no, I email stating an automatic. The man then disappeared (I assume to find an automatic) but he did not explain this, just left. When he returned he said has an automatic but needs to fill it fuel and he left again to do this. He then returned and said the pumps weren't working and there is only 3 miles in the car so just ignore the notifications on the dashboard. So we could not go for a real test drive with only 3 miles in the tank! When we tried to ask questions about the differences between the pure, GT and GT S the man was very rude and made me and my partner feel uncomfortable and as if we were stupid for not knowing things. During the whole experience, the man did not ask what were looking for or our budget. Worst Salesman ever and there has been no follow up email or call to see if we had any further questions. Obviously we went with a different dealership that actually treats their clients well and listened to us.

Friendly helpful

David was great - he was helpful and knowledgeable

Salesperson was very enthusiastic and helpful.

We were treated exceptionally well by Lloyd

Oh my goodness, the lovely guy who dealt with my ? Was absolutely brilliant, he went over and above to help me

Nathan was a very kind and understanding sales man. he explained everything clearly and did not rush us to reach a decision.

We dealt with Mark McMullan (Belfast Charles Hurst) who was very knowledgeable and professional. He gave us information that we requested quickly and his communication was excellent. I felt very reassured dealing with Mark. Whilst at this time we did not proceed with buying the car we test drove, when we do commit to buying a new car at this time we will certainly be coming back to KIA and specifically to Mark McMullan.

Sales man was good and allowed me an unaccompanied test drive which was helpful but couldn’t match the discount that I was offered elsewhere