I have just had a Saturday appointment (18th) as I couldn’t get an appointment to suit when I was off at Easter (even though I rang several weeks in advance and I work full time so have limited time to bring my car in). I was charged the full price of a Mon-Fri service.Firstly, I was not informed that Kia had moved premises nor that a charity event was on and was misdirected by a member of staff that led to a lot of confusion that added 10 minutes onto the drop off time. I was greeted by a friendly member of the sales team who directed me to the most disinterested and only member of the servicing team for that day that I have come across in my 25 years as a customer. I was told that I would be rung when my car was ready and awaited my video from the mechanic for a break down of what was wrong with my vehicle. I had previously mentioned in my check in information with Lookers that I needed new window wipers. I had to retell the person on servicing about my window wipers as this information hadn’t been passed on. One and a half hours later I was rung to be told my car would be ready soon and reminded of the price of servicing including wipers. I asked about the video which I was told she would send to me soon. It arrived 10 minutes later putting my tyres in the red. This was NOT mentioned by the person on servicing as being an urgent matter to replace as this clearly was not an option as I was warned they closed at 1pm; this was clearly a more pressing matter than making sure I am/was safe on the roads. In all emails before servicing, I was also told that I would be receiving a complimentary car wash and hoover as part of my servicing. When I was rung to be told that my vehicle was ready in half an hour, I asked if this was because it was being washed and hoovered and was told yes by the same person. Neither was completed when I returned to my car which leads me to wonder -what else wasn’t completed as part of the servicing that I have been charged full price for? If the Saturday servicing is a lesser or limited service then when am I being charged full price? Am I truly safe on the roads and has the work been completed properly and thoroughly or have I been rushed through, thrown out for a 1pm closing time and yet charged the same price for half the service of a Mon-Fri client?? After 25 years as a customer of Charles Hurst through Renault, Jeep and now Kia - where is the incentive to remain a customer?? Does loyalty mean nothing?I await your response. I am prepared to go further in my complaint.

I have previously contacted you about a Kia sportage that I purchased on February 20th 2026 , I requested a full refund on the vehicle as a engine warning light had come on, on two occasions, the first being only 24 hours after purchasing the carFollowing trading standard advice I gave a further opportunity to Kia Belfast to rectify the fault, exactly one week later the third engine management light came on.After numerous emails and phone calls, I was advised by Sean McGivern the sales Manager that if I chose to get a refund, the amount I would receive would be £2000 less than the purchase price, in reality it would have cost me £2000 to allow Kia to fix my car .I asked Mr McGivern for assurances in writing that if the any further faults were to appear on the car , following a final opportunity to fix it I would get the full purchase price refunded, he stated that he had a meeting with Kia on Friday morning, the 17th and he would ring that afternoon, however despite me emailing and ringing him no phone call came .As you can understand the whole situation has been both frustrating and stressful.I have been left with no option but to seek legal advise about my options.I would appreciate a reply to this complaint

I recently bought a new car from this shop and the lack of prep for the vehicle was ridiculous. Namely- the vehicle was handed over dirty inside. Literally oil all over the upholtery and steering wheel etc- the vehicle was still in "delivery mode". The screen etc was turned off and i had to rely on youtube videos to get the inside working.- the tyres were inflated way beyond recommended amounts. (common for delivery, should have been corrcted pre collection)In addition, despite an appointment being made, I was made to wait nearly an hour to get the car. When one coleague raised this with my rep I saw him agrressively start berating the other guy. He was polite and nice at other times so maybe a bad day but wasnt a good look.

Very helpful & knowledgeable team

Very easy to deal with

I was to be sent across cost by the end of the day but never came

I purchased my vehicle on February 20th 2026 and within 24 hours a management warning light came on . I was asked to bring the car to Kia Belfast , which involved an almost 50 mile round trip , after the car was checked I was told that parts needed to be ordered and given a date for the work to be done . I then received a call to say that the all of the parts hadn’t arrived and I needed to change the date for the repairs to be carried out . As I work full time, I had to book a day off to take the car back up to Belfast , another 50 mile trip.The injectors were replaced and the management light went off , however the car istill feels sluggish at low speed , with a slight loss of power .When I contacted Kia this morning to ask for the car to be checked again i was told it couldn’t be looked at until April 16th when it is booked in to have a seatbelt replaced , which incidentally the car was sold to me with a defective seatbelt .As you can understand I am very frustrated as I have only had the car a month and I have lost confidence in it and any joy out of getting the car had gone.I would like to return the car and get a refund as it is not fit for purpose.I would appreciate a timely response to my complaint.

The overall manager Sean was very helpful despite not being able to match another offer

I am writing to raise a formal complaint regarding the vehicle I purchased from one of your dealerships in November [year], and to express my deep dissatisfaction with both the quality of the vehicle supplied and the standard of service I have received throughout my ownership. My experience has involved ongoing mechanical faults, a significant safety issue, repeated inconvenience, and inconsistent communication from dealership staff, all of which have led me to pursue a full refund under my consumer rights.The vehicle has required five separate workshop visits since purchase due to recurring faults. Shortly after taking ownership, a knocking noise developed in the engine bay. Despite my first workshop visit on 21 November, the noise remained unresolved. Concerns regarding the DPF and regeneration process were raised on 5 December, and these issues continued throughout my ownership. During the second workshop visit on 12 December, the knocking issue remained unaddressed, requiring a return visit on 29 December, where the engine mount was replaced. However, the fault persisted even after this repair.On 20 February, during the fourth workshop visit, the engine mount issue was finally resolved, but a new symptom emerged: a squeaking noise from the front of the vehicle. I specifically requested that this be investigated, yet this did not take place. This oversight later proved critical, as the vehicle was subsequently found to have a dangerous braking defect.During the fifth workshop visit on 6 March, prompted by a “Check Exhaust System” warning and ongoing DPF concerns, the vehicle was issued with a red safety alert identifying a jammed brake caliper and significant brake disc wear. This was a serious and urgent safety defect, yet I was initially told that I would need to pay £500 for the repair. Only after escalating the matter did the dealership agree to cover this cost. This reversal effectively acknowledged that the fault was not caused by wear‑and‑tear, but was an underlying issue present despite my earlier attempts to report symptoms.Throughout this period, the vehicle also went into limp mode and was off the road for a week, significantly reducing its usability. At no stage did I receive adequate support, nor was I offered a courtesy car.Communication from the dealership team has been inconsistent and frustrating. After initially speaking with the franchise manager, I was passed to another employee who failed to contact me on two occasions, including one day he was on annual leave despite having arranged to call. This lack of continuity made it extremely difficult to progress any resolution.When I attempted to arrange an exchange, the dealership presented a charge of £1,074, based on mileage accumulated while the vehicle was repeatedly faulty and undergoing investigation. This charge is unreasonable, given the vehicle’s persistent defects and the fact that much of the mileage relates directly to travelling for repairs.Due to the number and severity of the faults, the safety issues, the repeated inconvenience, and the poor customer service I have experienced, I am seeking a full refund without deductions. I believe this is the only fair outcome in line with the Consumer Rights Act.

The staff looked after me very well. The Receptionist was very friendly and offered me a cup of coffee which was appreciated. Mark McMullan was also very friendly, helpful and easy to deal with.