Salesman was helpful and polite.

Clear communication

Very disappointed with my experience. My Kia Sportage was with Kia Belfast, Boucher Road, in July & August 2025 due to engine trouble and engine light coming on. It was fixed then. Then the engine light had came on again in January 2026 but this time they won’t fix it under warranty as I’ve lost my log book. It is in the system from August 2025 so surely nothing has changed dramatically since then. Very bad customer service.In January the following details, under warranty, were noted:- Both rear trailing arms need replaced £659.38- EML on for low oil pressure and historic P200300 code, no oil on dipstick, excessive amount of oil around engine, oil quality appears congealed and suspect turbo and dpf damage but would require further investigation, no service history found in car £1065.60I asked the customer service representative if this was covered under warranty to which he replied no as there is no service history.Following this experience I went to another mechanic for a second opinion. The first thing the mechanic said was that the trailing arms would have nothing to do with service history and should still be covered under warranty, as should everything else on a car with only 55,000 miles on it. I sent an e-mail back to the Customer service representative and suddenly the trailing arms were covered under warranty but they originally weren't, if I hadn't of asked the question I would be charged £659!! That's £659 covered in a time of 'cost of living' crisis!!In regard to the engine, the other mechanic said it was running perfectly after adding 3 litres of oil, and the congealed oil was down to there being no oil in the engine! The DPF may need cleaned or replaced and again this should be covered under warranty on a vehicle with 55,000 miles on it. The total cost of this was £40, the quote from Kia was £1065 just to look at it.In short the customer service on this occasion is very poor, i would expect alot more from an organisation like Kia and would question whether I will purchase from Kia again in the future and where the warranty lies going forward froom here.

Friendly and helpful

Staff all v friendly and helpful particularly trainee who went on test drive with me.

Able to ser inside car and talk to someone quickly

Sales rep gave us space to look around without being pushy.receptionist was a bit clueless when asked for details of cars etc. seemed to just be a face behind the desk. Lots of leaky spots from the roof.

No one replied to my enquiry.

Inconsistent

I was looking for a new Kia Picanto Automatic GT Line and emailed about booking a test drive. The test drive was booked which was great. When arriving at the dealership there was no where to park at all. It was rammed! We had to park ages away. When we arrived, no one came over to us for quite a while even when there was members of staff with no client. A member of staff finally came over and then sat down with us but he did not even introduce himself or asked my and my partners names. He didn't ask what we were looking for or budget or anything, he just started clicking away on his computer in silence. He said so you're looking for a picatno manual and I said no, I email stating an automatic. The man then disappeared (I assume to find an automatic) but he did not explain this, just left. When he returned he said has an automatic but needs to fill it fuel and he left again to do this. He then returned and said the pumps weren't working and there is only 3 miles in the car so just ignore the notifications on the dashboard. So we could not go for a real test drive with only 3 miles in the tank! When we tried to ask questions about the differences between the pure, GT and GT S the man was very rude and made me and my partner feel uncomfortable and as if we were stupid for not knowing things.During the whole experience, the man did not ask what were looking for or our budget. Worst Salesman ever and there has been no follow up email or call to see if we had any further questions. Obviously we went with a different dealership that actually treats their clients well and listened to us.