I need to rebook I was booked for 1.30 today. I have tried all numbers and no answer and even told second in a queue only for the line to go dead. I turned up at Kia Belfast where I got the car and it’s scaffolding. I asked around on site nobody knew (and unhelpful too) I went in to the Toyota showroom and a lovely girl tried to speak to their servicing dept but they were in a meeting. I called the booking number and was told Kia had moved ‘down the road’ I asked what this meant and where there any landmarks I was told no. It’s just down the road. Then half way down the road. So I drove all around including down and up the road and no Kia Charles Hurst or Kia anything… I have motability for a few reasons and my ability to deal with this level of confusion and stress was unbearable so I have just driven home after driving around in circles for an hour. I explained I didn’t have my glasses to a few people and said I can’t see to call can you and I was looked at blankly in Charles hurst and people with Charles hurst tops on. Can I book in again and this time to Mallusk as I am not going through that experience that I did today again it was awful

Good attention by sales team. Test drive arranged quickly.

Horrendous experience at this site.Totally unprofessional staff remember who greeted me chewing gum.Didn't know his position as a motability representative. Charged us an extra 235 which was covered in my grant Did they look at us and think here's two stupid looking people who don't know nothing I knew that what I was being told was not right I was told tge roof racks to put my wheelchair box was fitted and paid by Kia they where not .Then went on to tell me tiff they make nothing from the sale of my motability vechile again u true as I double checked with an accountant in a well known Derry dealer. My husband paid the extra as he does not like confrontation but I knew that I was correct.We left the dealership andyour ( expert) didn't have the courtesy to show us anything in the car which has always been done anywhere else that we purchased cars granted he knew nothing about driving an adapted car he should have shown us the basic controls

Hi Kia Belfast Charles Hurst, Many thanks for the pleasant easy experience of buying my new Kia this week and handing in my Peugeot car. All the staff at Kia are very professional and accommodating with each part of the process, especially our salesman Mr David Kane who was so extremely knowledgeable with the whole process. Thank u David it was a pleasure. I will recommend Kia to family and friends far and wide. Sylvia Hamilton

I was very happy with the service and staff.

I have just had a Saturday appointment (18th) as I couldn’t get an appointment to suit when I was off at Easter (even though I rang several weeks in advance and I work full time so have limited time to bring my car in). I was charged the full price of a Mon-Fri service.Firstly, I was not informed that Kia had moved premises nor that a charity event was on and was misdirected by a member of staff that led to a lot of confusion that added 10 minutes onto the drop off time. I was greeted by a friendly member of the sales team who directed me to the most disinterested and only member of the servicing team for that day that I have come across in my 25 years as a customer. I was told that I would be rung when my car was ready and awaited my video from the mechanic for a break down of what was wrong with my vehicle. I had previously mentioned in my check in information with Lookers that I needed new window wipers. I had to retell the person on servicing about my window wipers as this information hadn’t been passed on. One and a half hours later I was rung to be told my car would be ready soon and reminded of the price of servicing including wipers. I asked about the video which I was told she would send to me soon. It arrived 10 minutes later putting my tyres in the red. This was NOT mentioned by the person on servicing as being an urgent matter to replace as this clearly was not an option as I was warned they closed at 1pm; this was clearly a more pressing matter than making sure I am/was safe on the roads. In all emails before servicing, I was also told that I would be receiving a complimentary car wash and hoover as part of my servicing. When I was rung to be told that my vehicle was ready in half an hour, I asked if this was because it was being washed and hoovered and was told yes by the same person. Neither was completed when I returned to my car which leads me to wonder -what else wasn’t completed as part of the servicing that I have been charged full price for? If the Saturday servicing is a lesser or limited service then when am I being charged full price? Am I truly safe on the roads and has the work been completed properly and thoroughly or have I been rushed through, thrown out for a 1pm closing time and yet charged the same price for half the service of a Mon-Fri client?? After 25 years as a customer of Charles Hurst through Renault, Jeep and now Kia - where is the incentive to remain a customer?? Does loyalty mean nothing?I await your response. I am prepared to go further in my complaint.

I have previously contacted you about a Kia sportage that I purchased on February 20th 2026 , I requested a full refund on the vehicle as a engine warning light had come on, on two occasions, the first being only 24 hours after purchasing the carFollowing trading standard advice I gave a further opportunity to Kia Belfast to rectify the fault, exactly one week later the third engine management light came on.After numerous emails and phone calls, I was advised by Sean McGivern the sales Manager that if I chose to get a refund, the amount I would receive would be £2000 less than the purchase price, in reality it would have cost me £2000 to allow Kia to fix my car .I asked Mr McGivern for assurances in writing that if the any further faults were to appear on the car , following a final opportunity to fix it I would get the full purchase price refunded, he stated that he had a meeting with Kia on Friday morning, the 17th and he would ring that afternoon, however despite me emailing and ringing him no phone call came .As you can understand the whole situation has been both frustrating and stressful.I have been left with no option but to seek legal advise about my options.I would appreciate a reply to this complaint

I recently bought a new car from this shop and the lack of prep for the vehicle was ridiculous. Namely- the vehicle was handed over dirty inside. Literally oil all over the upholtery and steering wheel etc- the vehicle was still in "delivery mode". The screen etc was turned off and i had to rely on youtube videos to get the inside working.- the tyres were inflated way beyond recommended amounts. (common for delivery, should have been corrcted pre collection)In addition, despite an appointment being made, I was made to wait nearly an hour to get the car. When one coleague raised this with my rep I saw him agrressively start berating the other guy. He was polite and nice at other times so maybe a bad day but wasnt a good look.

Very helpful & knowledgeable team

Very easy to deal with