To whom it may concern,I had excellent and very courteous service on my recent visit. Indeed Declan went above and beyond on a very wet, windy day to ensure I was as warm as possible, in the waiting area.I’m replying by email as I’m unhappy with your company pushing me to go onto google or trustpilot. Maybe you would like to review this practice.Kind regards,Louise DonaldSent from my iPhone

My car is due to be repaired under warranty on 16th Feb, due to an issue regarding over usage of oil. However in the time I’ve had to wait for this appointment there are other issues arising. The DPF warning has come on 5 times in the last week, something that I don’t believe should be happening under normal circumstances because I don’t travel short distances. I travel to and from Belfast at least 4 times a week, a total of 68 miles each trip. The result of this is that the check engine light is now permanently illuminated on my dashboard, and the car goes into limp mode. I understand that I have to wait for this appointment, but I am afraid to drive the car because there is clearly more damage being done in the meantime. I have been advised that I can leave the car in, in the hope that there may be a cancellation, but I also require a car in the meantime. The problem is that I have been advised that a courtesy car will cost me £36 per day, and if I was to leave the car in today, that would amount to a £360 charge for me, which is absolutely unsustainable. I am hoping that someone could arrange a replacement car for me in the meantime, as driving my own car, which is unavoidable, is clearly doing further damage. I have made countless calls in relation to this, and on many occasions have been assured of a call back, only to find that I have had to call back in myself because no one is communicating with me.

Chatting to Katy and feeling really comfortable about getting a car and driving again was a good experience.

Sales person, Stephen McMahon great person to deal with and very informative understood the query and gave it to me straight with no sales tactic, that's honest business right there.

Good morning .Dear Sir/Madam,I am writing in relation to my appointment with Kia Belfast, which was arranged by telephone for 8:15am today.In order to ensure I arrived in good time and was ready for the appointment without delay, I attended the location at approximately 8:00am.However, upon arrival I was unaware that the location had changed. I attempted to locate the new premises by driving around the area but was unable to find it.I then proceeded to Charles Hurst used , as I believed this may have been the correct location. I arrived there at approximately 8:00am; however, no staff were present at that time. I also attempted to make contact by telephone but was unsuccessful.As I was unable to confirm the correct location within the available time, I had to leave in order to attend my hospital appointment scheduled for 9:00am.I was also unaware that the appointment time had been amended to 8:30am until I later reviewed my text messages.I would appreciate confirmation of the correct location and the arrangement of a new appointment at a convenient time.Yours faithfully

Salesman was helpful and polite.

Clear communication

Very disappointed with my experience. My Kia Sportage was with Kia Belfast, Boucher Road, in July & August 2025 due to engine trouble and engine light coming on. It was fixed then. Then the engine light had came on again in January 2026 but this time they won’t fix it under warranty as I’ve lost my log book. It is in the system from August 2025 so surely nothing has changed dramatically since then. Very bad customer service.In January the following details, under warranty, were noted:- Both rear trailing arms need replaced £659.38- EML on for low oil pressure and historic P200300 code, no oil on dipstick, excessive amount of oil around engine, oil quality appears congealed and suspect turbo and dpf damage but would require further investigation, no service history found in car £1065.60I asked the customer service representative if this was covered under warranty to which he replied no as there is no service history.Following this experience I went to another mechanic for a second opinion. The first thing the mechanic said was that the trailing arms would have nothing to do with service history and should still be covered under warranty, as should everything else on a car with only 55,000 miles on it. I sent an e-mail back to the Customer service representative and suddenly the trailing arms were covered under warranty but they originally weren't, if I hadn't of asked the question I would be charged £659!! That's £659 covered in a time of 'cost of living' crisis!!In regard to the engine, the other mechanic said it was running perfectly after adding 3 litres of oil, and the congealed oil was down to there being no oil in the engine! The DPF may need cleaned or replaced and again this should be covered under warranty on a vehicle with 55,000 miles on it. The total cost of this was £40, the quote from Kia was £1065 just to look at it.In short the customer service on this occasion is very poor, i would expect alot more from an organisation like Kia and would question whether I will purchase from Kia again in the future and where the warranty lies going forward froom here.

Friendly and helpful

Staff all v friendly and helpful particularly trainee who went on test drive with me.