Able to ser inside car and talk to someone quickly

Sales rep gave us space to look around without being pushy.receptionist was a bit clueless when asked for details of cars etc. seemed to just be a face behind the desk. Lots of leaky spots from the roof.

No one replied to my enquiry.

Inconsistent

I was looking for a new Kia Picanto Automatic GT Line and emailed about booking a test drive. The test drive was booked which was great. When arriving at the dealership there was no where to park at all. It was rammed! We had to park ages away. When we arrived, no one came over to us for quite a while even when there was members of staff with no client. A member of staff finally came over and then sat down with us but he did not even introduce himself or asked my and my partners names. He didn't ask what we were looking for or budget or anything, he just started clicking away on his computer in silence. He said so you're looking for a picatno manual and I said no, I email stating an automatic. The man then disappeared (I assume to find an automatic) but he did not explain this, just left. When he returned he said has an automatic but needs to fill it fuel and he left again to do this. He then returned and said the pumps weren't working and there is only 3 miles in the car so just ignore the notifications on the dashboard. So we could not go for a real test drive with only 3 miles in the tank! When we tried to ask questions about the differences between the pure, GT and GT S the man was very rude and made me and my partner feel uncomfortable and as if we were stupid for not knowing things.During the whole experience, the man did not ask what were looking for or our budget. Worst Salesman ever and there has been no follow up email or call to see if we had any further questions. Obviously we went with a different dealership that actually treats their clients well and listened to us.

Paintwork chipped of car, no other damage to car and no dents. Car wasn't damaged and I don't know why paint has chipped off. I would like this to be sorted as soon as possible and repaired at no cost to me or my insurance.My wife Mary Gordon is the registered owner of the car and I am contacting you on our behalf.

Friendly helpful

I am very disappointed with the car that I purchased from Charles Hurst. There has been several issues with the car and I have been without it for weeks. I received a phone call today regarding the noise that is still in the car. I am not happy with the car and the fact that they say that the engine will probably need to be stripped down to see what the fault is. There have been problems from I purchased the car and I haven't done any mileage. I would therefore like my money back and some form of compensation for the stress and anxiety that this has caused me.I just feel that I have been fobbed off.I did suggest that they bring it to a ford garage where they have the software.I am very disappointed with the whole situation. In good faith I bought the car from Charles Hurst but the car is not fit for purpose. I am the customer and I feel I have been let down. I would appreciate it if you sorted this out for me ASAP as the warranty is due to finish soon. Someone is dragging their heels instead of getting the problem sorted. I would like to think that Charles Hurst top management would get this sorted out ASAP.Thanking you in anticipationMichael O'Neill

A pleasant visit overall after the startIt was quite stressful finding the new showroom. I had phoned before I went because I was aware that the showroom was moving for a period of time. The telephone answerer said it was in its usual place. It wasn’t. I drove round and eventually found the showroom. However where I would have hoped to go in and park it said “No Entry.” I drove around again and then stopped a man who pointed to where I could park.After this very stressful start, which could have been avoided by telling people where to park when they arrive, the rest went well. The receptionist was very good and helpful. He explained that nothing could be found and also let the mechanics know that I was waiting. The surroundings were pleasant and coffee was good.Main comment is to perhaps ask if people have been behind and if not give directions re site and parking

They have my car over 3 weeks and haven't started the repair