Hi i had a complaint in about a parcel shelf going missing on a vaxuhall ultimate granland i left back after my 3 years of driving it was a mobility car I'm glad to say kia charles hurst Belfast has resolved the matter so I woul like to close the case many thanks

David was great - he was helpful and knowledgeable

Salesperson was very enthusiastic and helpful.

Dear Sir/Madam,I am writing to express my profound disappointment and frustration regarding the service I have received for my vehicle, a Kia [Your Car Model, e.g., Sportage], with the Vehicle Identification Number (VIN) **[Your Car's VIN Number]**.### 1. The Vehicle Issue and Warranty RejectionMy vehicle received service in the **[Fifth]** month of this year. After retrieving the car and parking it for one month due to travel, I noticed a strange noise emanating from the engine/gearbox area, specifically near the **[Right/Passenger]** wheel upon my return.When I brought the car back for inspection, I was informed that the necessary repair was **rejected under warranty**. This is highly concerning as I specifically verified the warranty's validity before purchasing the vehicle from the previous owner. I request a **written, formal explanation** detailing the exact reason and clause under which the warranty claim was denied.### 2. Service Delays and InconvenienceFollowing the warranty rejection, I attempted to have the car repaired at an external garage. However, I was advised to return the car to the official dealership (Kia) due to the extensive delays in sourcing necessary spare parts.I agreed to bring the car back to your service center and cover the repair costs myself. Despite my willingness to pay, the scheduled service appointment has been **changed and postponed three (3) times** over the past few weeks. The initial scheduled date was 17/11/2025[l Appointment 24/11/2025 , and 12/12/2025 the latest scheduled date is now **[Latest Promised Appointment Date]**.### 3. Conclusion and Demand for ActionThis repeated postponement is unacceptable and has caused significant hardship, as **I do not have a replacement vehicle**. I feel that I am being treated unfairly, and the lack of a definitive repair date is severely impacting my daily life.**I demand the following immediate actions:**

Great service from Michael, James and the the team.

I bought a 2022 Sportage on Tuesday 18th November at a cost of £21,189. Before picking the car up I was asked to transfer a further £25 to cover fuel that had been added that morning. I felt that was entirely unreasonable.After driving the car home I had time to inspect it and discovered dents and scratches that weren’t entirely visible when we first inspected the car on a rainy day a few days prior. At the time of collection I found it very strange that the vehicle was not parked at the front of the showroom ready for us to collect. Perhaps that was a deliberate attempt to make sure we didn’t notice the imperfections on a bright sunny day.The following day I discovered the batteries needed changing in both key fobs.As I was reading the manual and checking the service book I discovered the vehicle has only had two services (one at 10,000 miles and the next at 40,000 miles) with the second and third services not marked in the book. I contacted the service department at Kia who advised that the 7 year warranty would be invalid without the full service history. It was the warranty that attracted me to the car in the first place. It took several attempts to get a callback from the salesman to query why the car had been advertised as having “full service history”. He has been trying to track evidence of the second and third services for the past 3 days and we are still waiting to hear what is happening.

We were treated exceptionally well by Lloyd

I called the Service team this morning as there is an urgent issue with my car where the washers are not working. Not only am I disappointed a car less than 2 years of age is having such a quality issue, but also the way this was handled.The washers are not working making the car not roadworthy. I was basically told, I could leave the car in but don't know for how long, and can't provide me with any sort of courtesy car for 10 days.I was then told they actually couldn't book me in as the phone lines aren't working. I was told I would be called back... that was 4 hours ago and I've heard nothing.What is the point in having 7 years of warranty if you can't correct major issues like this? I've now had to ring a breakdown service, who in all likelihood won't be able to resolve it roadside.Ridiculous.

Oh my goodness, the lovely guy who dealt with my ? Was absolutely brilliant, he went over and above to help me

Nathan was a very kind and understanding sales man. he explained everything clearly and did not rush us to reach a decision.