Paintwork chipped of car, no other damage to car and no dents. Car wasn't damaged and I don't know why paint has chipped off. I would like this to be sorted as soon as possible and repaired at no cost to me or my insurance.My wife Mary Gordon is the registered owner of the car and I am contacting you on our behalf.

Friendly helpful

I am very disappointed with the car that I purchased from Charles Hurst. There has been several issues with the car and I have been without it for weeks. I received a phone call today regarding the noise that is still in the car. I am not happy with the car and the fact that they say that the engine will probably need to be stripped down to see what the fault is. There have been problems from I purchased the car and I haven't done any mileage. I would therefore like my money back and some form of compensation for the stress and anxiety that this has caused me.I just feel that I have been fobbed off.I did suggest that they bring it to a ford garage where they have the software.I am very disappointed with the whole situation. In good faith I bought the car from Charles Hurst but the car is not fit for purpose. I am the customer and I feel I have been let down. I would appreciate it if you sorted this out for me ASAP as the warranty is due to finish soon. Someone is dragging their heels instead of getting the problem sorted. I would like to think that Charles Hurst top management would get this sorted out ASAP.Thanking you in anticipationMichael O'Neill

A pleasant visit overall after the startIt was quite stressful finding the new showroom. I had phoned before I went because I was aware that the showroom was moving for a period of time. The telephone answerer said it was in its usual place. It wasn’t. I drove round and eventually found the showroom. However where I would have hoped to go in and park it said “No Entry.” I drove around again and then stopped a man who pointed to where I could park.After this very stressful start, which could have been avoided by telling people where to park when they arrive, the rest went well. The receptionist was very good and helpful. He explained that nothing could be found and also let the mechanics know that I was waiting. The surroundings were pleasant and coffee was good.Main comment is to perhaps ask if people have been behind and if not give directions re site and parking

They have my car over 3 weeks and haven't started the repair

Hi i had a complaint in about a parcel shelf going missing on a vaxuhall ultimate granland i left back after my 3 years of driving it was a mobility car I'm glad to say kia charles hurst Belfast has resolved the matter so I woul like to close the case many thanks

David was great - he was helpful and knowledgeable

Salesperson was very enthusiastic and helpful.

Dear Sir/Madam,I am writing to express my profound disappointment and frustration regarding the service I have received for my vehicle, a Kia [Your Car Model, e.g., Sportage], with the Vehicle Identification Number (VIN) **[Your Car's VIN Number]**.### 1. The Vehicle Issue and Warranty RejectionMy vehicle received service in the **[Fifth]** month of this year. After retrieving the car and parking it for one month due to travel, I noticed a strange noise emanating from the engine/gearbox area, specifically near the **[Right/Passenger]** wheel upon my return.When I brought the car back for inspection, I was informed that the necessary repair was **rejected under warranty**. This is highly concerning as I specifically verified the warranty's validity before purchasing the vehicle from the previous owner. I request a **written, formal explanation** detailing the exact reason and clause under which the warranty claim was denied.### 2. Service Delays and InconvenienceFollowing the warranty rejection, I attempted to have the car repaired at an external garage. However, I was advised to return the car to the official dealership (Kia) due to the extensive delays in sourcing necessary spare parts.I agreed to bring the car back to your service center and cover the repair costs myself. Despite my willingness to pay, the scheduled service appointment has been **changed and postponed three (3) times** over the past few weeks. The initial scheduled date was 17/11/2025[l Appointment 24/11/2025 , and 12/12/2025 the latest scheduled date is now **[Latest Promised Appointment Date]**.### 3. Conclusion and Demand for ActionThis repeated postponement is unacceptable and has caused significant hardship, as **I do not have a replacement vehicle**. I feel that I am being treated unfairly, and the lack of a definitive repair date is severely impacting my daily life.**I demand the following immediate actions:**

Great service from Michael, James and the the team.