We dealt with Mark McMullan (Belfast Charles Hurst) who was very knowledgeable and professional. He gave us information that we requested quickly and his communication was excellent. I felt very reassured dealing with Mark. Whilst at this time we did not proceed with buying the car we test drove, when we do commit to buying a new car at this time we will certainly be coming back to KIA and specifically to Mark McMullan.

Sales man was good and allowed me an unaccompanied test drive which was helpful but couldn’t match the discount that I was offered elsewhere

You did an excellent job job thank you 💕

My car registration is YJZ3846I purchased my car from Charles hurst first time buyers boucher road Belfast.This is in relation to the repairs completed recently by Charles hurst kia BelfastHello,I have just left Ford and have been advised the timing belt has not been completed and correlated correctly. They said to return the vehicle to yourself for repairs-advised this should absolutely be covered for repair completed in June.Could someone contact me ASAP to discuss?( Email has been sent to Michael Doherty and James Thompson)

Excellent service

The purchase of my car was quite easy. Mark Informed me of the extra choices I could make but did not try and persuade me. He let me choose.One product I chose was the Gardx. I know see I need to purchase the Gardx wash and wax shampoo. It does say on the reviews that when you have this product you get an aftercare pack included. I did not receive an aftercare pack.Unfortunately Mark was not available when I collected my car but did leave paperwork that he had printed off for me. This made taxing my car very easy.The boot shelf was missing. When I mentioned it the young man he wasn't sure if there was one. However it was found and put in my car before leaving the garage. This should have not happened.Bit disappointed that the stop start does not work but was informed it all depends on what the temperature is and what other things you are using in the car. (Air con etc). We have a KIA Sportage in our household and the stop start works every time.Should I have received a service book or will this be provided at the first service?Hopefully you will respond to my feedback.

Our car ISZ3737 is a mobility car . Having spent at least 15 yrs with Nissan , we decided to apply for a Kia Sportage as the boot was bigger for husbands wheelchair also was lower..1 The Sportage that we ordered was not a hybrid model .2 We had to accept the hybrid on pick up day .3 We had to wait 2 hrs plus for takeover as my husband had forgotten his bank card and could not make payment for GuardX treatment !4 I had to ring my daughter who is a Dr at her workplace for her to pay the full amount !5 We were told that it had to be paid on the day and that our old car contract had been terminated.6 My husband was 84 yrs old and terminally ill with leukaemia and he had to sit all those hours at Sales Desk with David .7 Before we even got into our car another Salesman called Mark asked for keys to our new car so he could take photos of it for another client ?8 Our new car was parked alongside the demo cars and had people walking very close to it parked up .9 I had been promised by the salesman David that our dashcam lead would be removed from our old car on handover day .10 This did not happen ? I have tried numerous times phoning David ( many occasions was unavailable) to trace this lead which was purchased as a gift by my daughter .. I even spoke on one occasion to a Sean . He never contacted me and to day MY DASHCAM LEAD IS MISSING ??11 I took our Kia Sportage up for its first service .12 Was not made welcome at reception desk and had to find my way to service area .13 I was accompanied by my daughter Natalie.14 We sat in service area .15 As I looked towards Service Desk a man started to wave us across .16 HE SAID OUT LOUD “ YOURS IS A WEE MOTABILITY SERVICE ? “ not necessary to announce out loud ..17 He also said that a manual car had now just become available .. ( I had previously requested a manual car but was told that none available)18 I told him to check my handbrake and headlight alignment in particular .19 He did not tell me his name and just pointed to hire car in carpark and gave me keys .20 The hire car was stinking from cigarettes and had ash all over passenger seat . ( I suffer from asthma )21 Shortly after we left my daughter noticed that the dashcam was on in the car ???22 I phoned and enquired about the service video at around 1.00 pm as I had not received one and was told that it would be sent out .23 I got a phone call at around 2.00pm to say car was ready .24 My daughter and I drove back up and again not greeted at all well at reception ( no great customer welcoming skills ) .25 A young woman with glasses whom I now know to be called “ Katie “ actually shook paperwork in our direction as we sat in seating area indicating for me to come to counter .26 She told me car was ready and I said that I had not received my service video , she said “ it’s been sent “ I then looked at my phone and a text had only been sent after I arrived to pick up my car ..27 I asked for my paperwork ie service book etc ? She said abruptly “ Who did you leave it with ? I said the man who booked it in .28 She started to sigh never once called me by my name no apology etc so I asked to speak to showroom manager and was told that it was the service manager as he was highest in showroom .She asked why I wanted to speak to him and I said I needed to make a complaint29 I only found out then his name Michael, I explained to him my concerns re Katie and the handover late service cctv and smoke filled hire car plus active dashcam .30 I told him that Katie had treated me with utter contempt .31 Katie left her position and left other customers waiting to come over and stand with arms folded listening to every word that I was saying to Micheal .32 I asked Micheal if we could speak elsewhere so he headed to main front door as I explained everything to him ..33 He apologised and made excuses for Katie and said they were understaffed that day . I said that there was no excuse to treat a motability customer with such disrespect or indeed any customer .34 I left feeling very upset , was not even offered a cup of tea or coffee to settle my nerves .. I too suffer serious health conditions.After Service35 The service reminder on car dashboard was never reset !!36 The handbrake switch was still very odd .37 I had no reassurance that these areas that I had previously highlighted to Charles Hurst had indeed been fixed !!!38 I HAD A VERY DISTRESSING INCIDENT WHEREBY MY HANDBRAKE SWITCH BROKE COMPLETELY LEAVING ME WITH NO HANDBRAKE WHILST I WAS OUT SHOPPING 5 MILES FROM HOME39 I MANAGED TO DRIVE CAR HOME AND INTO DRIVEWAY WHEREBY I PUT IT INTO GEAR AND PLACED BRICKS INFRONT IF WHEELS .40 I PHONED CHARLES HURST BOUCHER RD AND WAS PUT THROUGH TO “ KATIE” who TOLD ME “ YOU NEED TO CONTACT MOTABILITY AND SORT IT YOURSELF ..”41 I reminded her that I had asked specifically that handbrake be checked as it had been making an unusual noise ???42 I rang motability and they helped get RAC .43 I had to drive my car with wires showing at dashboard and only two little light buttons to operate the brake for 3 wks approx ..I TOLD MOTABILITY THAT I NO LONGER WANT TO BE A CUSTOMER OF CHARLES HURST KIA BOUCHER RD AND HAVE HAD ALL SERVICES TRANSFERRED TO DOWNEYS KIA NEWTOWNARDS FORTHWITH.My husband and I feel extremely disappointed and discriminated against as MOTABILITY CUSTOMERS..Our DASHCAM LEAD IS STILL MISSING WHICH WE CONSIDER TO BE QUITE SERIOUS ..I hope you will look at our experiences at Charles Hurst Kia Boucher Rd and respond accordingly…Ps ( the dashcam footage , is a breach of our Human Rights Act, as it was NEVER EXPLAINED AT THE TIME OF PICKING UP THE HIRE CAR THAT IT WAS PRESENT IN THAT VEHICLE??SincerelyMrs Donna CoffeyMr James Coffey

I expressed interest in a test drive and noone bothered getting back to me.

Mark was dead on and very helpful but I wasnt able to get a deal.

Car sold with balance of 5 year warranty but after taking to another dealership found service timings not kept in line with manufactures warranty guidelines. Mis sold under consumer rights act 2015 as i would not have purchased if this information was supplied at point of sale