I bought a 2022 Sportage on Tuesday 18th November at a cost of £21,189. Before picking the car up I was asked to transfer a further £25 to cover fuel that had been added that morning. I felt that was entirely unreasonable.After driving the car home I had time to inspect it and discovered dents and scratches that weren’t entirely visible when we first inspected the car on a rainy day a few days prior. At the time of collection I found it very strange that the vehicle was not parked at the front of the showroom ready for us to collect. Perhaps that was a deliberate attempt to make sure we didn’t notice the imperfections on a bright sunny day.The following day I discovered the batteries needed changing in both key fobs.As I was reading the manual and checking the service book I discovered the vehicle has only had two services (one at 10,000 miles and the next at 40,000 miles) with the second and third services not marked in the book. I contacted the service department at Kia who advised that the 7 year warranty would be invalid without the full service history. It was the warranty that attracted me to the car in the first place. It took several attempts to get a callback from the salesman to query why the car had been advertised as having “full service history”. He has been trying to track evidence of the second and third services for the past 3 days and we are still waiting to hear what is happening.

We were treated exceptionally well by Lloyd

I called the Service team this morning as there is an urgent issue with my car where the washers are not working. Not only am I disappointed a car less than 2 years of age is having such a quality issue, but also the way this was handled.The washers are not working making the car not roadworthy. I was basically told, I could leave the car in but don't know for how long, and can't provide me with any sort of courtesy car for 10 days.I was then told they actually couldn't book me in as the phone lines aren't working. I was told I would be called back... that was 4 hours ago and I've heard nothing.What is the point in having 7 years of warranty if you can't correct major issues like this? I've now had to ring a breakdown service, who in all likelihood won't be able to resolve it roadside.Ridiculous.

Oh my goodness, the lovely guy who dealt with my ? Was absolutely brilliant, he went over and above to help me

Nathan was a very kind and understanding sales man. he explained everything clearly and did not rush us to reach a decision.

We dealt with Mark McMullan (Belfast Charles Hurst) who was very knowledgeable and professional. He gave us information that we requested quickly and his communication was excellent. I felt very reassured dealing with Mark. Whilst at this time we did not proceed with buying the car we test drove, when we do commit to buying a new car at this time we will certainly be coming back to KIA and specifically to Mark McMullan.

Sales man was good and allowed me an unaccompanied test drive which was helpful but couldn’t match the discount that I was offered elsewhere

You did an excellent job job thank you 💕

My car registration is YJZ3846I purchased my car from Charles hurst first time buyers boucher road Belfast.This is in relation to the repairs completed recently by Charles hurst kia BelfastHello,I have just left Ford and have been advised the timing belt has not been completed and correlated correctly. They said to return the vehicle to yourself for repairs-advised this should absolutely be covered for repair completed in June.Could someone contact me ASAP to discuss?( Email has been sent to Michael Doherty and James Thompson)

Excellent service