My name is niamh keatings and I wanted to voice my experience in Charles hurst kia 17/10.My wet belt had been changed by Charles hurst kia in June and turbo replaced in July 2025. Wet belt had failed and there then presented consequential damage. My car brakes had failed whilst driving on the motor way very unexpectedly. This caused a lot of emotional distress for myself and family members.I started higher purchase for this vehicle September 2023 and got it from Charles hurst first time buyers.These recent repairs were paid by RAC maintenance and repair plan, work was completed by Charles hurst kia. My warranty for RAC maintenance and repair plan expired in July.I met with Michael 15/10 to discuss an Eml light appearing, concerning noise under my car when driving on hills and p006 code on my vehicle. I advised I had been back multiple times to Kia to have consequential damage diagnosed and repaired.I had previously emailed him concerns I was having about this and he advised as car was out of warranty there was nothing they could do and any repair payments would be liable to me. I wanted to speak with Michael in person to explain the background of the incident and my concerns. Michael invited me for a diagnostic of wet belt 17/10.I went to Charles hurst 17/10 for a diagnostic.After a two hour wait Charles hurst mechanic and James approached me. James introduced this man as the teams senior mechanic.Mechanic began to explain there was nothing wrong with my car and it was driving without fault. There was no engine management light and he had deleted the p006 fault code that came up on his diagnostic machine. I advised the EML had been present on 15/10 and gone off after a couple of hours. That I was still concerned there was some issue with the car and after brakes failing due to wet belt failure in June I was extremely nervous.My family mechanic found a p006 fault code with diagnostic machine despite EML turning off before diagnostic testing and advised me timing belt may have slipped or become loose. This would be a costly fix and I should bring it back to mechanic who fitted the belt to inspect and check for me.Said this is common. I discussed same with manager Michael prior to my visit on Friday. I'm happy to forward email correspondence.Charles hurst kia Mechanic advised there would be no way of knowing if the timing belt wasn't correctly aligned without striping my car. I asked why I was invited for a diagnostic to assess my timing belt if they had to strip the car to ensure it wasnt in need of repair. He then advised he was confident the issue was a valve timing solenoid. Stated wet belt debris is in all eco boost cars even if they've only driven 20,000 miles. Said I wasn't listening to him.He began to explain how this part worked in the engine, how it affected the car. I again advised I would like the timing belt to be inspected, as previously when my car needed a new turbo I had been advised it needed a turbo pressure sensor to later have to return with the same concerns. I explained my frustration. He said their manager Michael was out driving the car and there was nothing wrong with the car. I asked why a mechanic wasn't driving the car to check it and a manager was. Mechanic left.James tried to advise the only action was for me to pay to have my car stripped which would be £700. Otherwise they couldn't do anything else. I explained I was upset and frustrated.Michael arrived shortly after this advising he had driven my car. It was driving "perfectly." there was no engine management light.Set my keys down in front of me and said "there's your keys niamh all the best." I explained I would like to speak with James as I wasn't completely happy with the explanation of timing belt and it not being examined when this is why I was invited to the diagnostic appointment today.Michael advised I accused him and his mechanics team of intentionally fitting my timing belt incorrectly. That his senior mechanic explained the issue to me and I still "wasn't happy." There was nothing wrong with my timing belt. I asked how he could ensure this was the case after saying my car needed to be stripped to check this. He said I was mocking him.I again advised Michael his mechanic said there was no way of ensuring timing belt was aligned without striping the car. James advised me this would cost £700 and I wasn't prepared to pay that just to ensure the car was safe. I advised I did not accuse Michael of intentionally not fitting the timing belt and referred to email sent to him on Wednesday 14/10. I explained I had been back and forth for repairs since my wet belt failed and I was extremely frustrated. Michael advised my warranty was no longer in effect so the car and repairs were my responsibility alone.Throughout this interaction Michael stood over me, he presented as condescending, impatient and unprofessional. I felt extremely embarrassed in a room filled with people.I left this store in tears and unable to speak. I sent Michael the email I sent him on Wednesday as I was in complete shock to be accused of something like this. I am extremely unhappy and have contacted the financial ombudsman to discuss the issues I've had with this vehicle; I've updated with recent interaction in Charles hurst kia.Regardless of whether they can help or not how I was treated was not right.

Car purchased on the basis of KIA warranty intact, emails sating case previously sent directly to KIA and Lookers feedback email.I now need a complaints reference number for my records.

I booked a service for my Kia Nero via the Kia Connect App. In the App I was quoted the price of £273 including Vat for a 4yr service. I took the car, as arranged to Charles Hurst Kia dealership at Mallusk. When the car was taken in for the service the price quoted was £450. There was no additional/ extra work required. So why such a big price discrepancy?RegardsMichael BarrettMY Review 16/9/25Booked my 4yr service on the Kia App and was quoted £273. The Dealers price was £450, though I did get a £40 discount as no work was required on the vehicle. Otherwise everything else went great, staff very pleasent and professional

I bought a Kia Sportage from Kia Belfast last month and received excellent service from start to finish. I have never bought a car myself before and was nervous and unsure but sales executive Mark McMullan made the process very easy.He was extremely knowledgeable, patient and helpful, in fact couldn't have been nicer or more professional. I would definitely recommend talking to him if you are considering buying a Kia.

Service was amazing, Sean and Lloyd were amazing, so knowledgeable and so helpful. They answered every question, got us sorted with a test drive and the level of service is just night and day compared to other dealers. Would happily recommend Kia to anyone on the back of this.

Mark was very professional friendly and helpful and very knowledgeable about the information we needed.

I left an outline of the type of car / range of cars I was interested in, and the follow up was exactly the right type.

Nothing but great feedback. Kia were very responsive to my first enquiry making the process of booking a test drive and finding more out about the cars seamless. Mark M was especially helpful throughout the process. He was extremely knowledgeable, talking us through step by step, even recommending a better Kia for my needs. Would highly recommend!

Good information given by Lloyd and his approach gave a pleasant experience

Friendly helpful service