The purchase of my car was quite easy. Mark Informed me of the extra choices I could make but did not try and persuade me. He let me choose.One product I chose was the Gardx. I know see I need to purchase the Gardx wash and wax shampoo. It does say on the reviews that when you have this product you get an aftercare pack included. I did not receive an aftercare pack.Unfortunately Mark was not available when I collected my car but did leave paperwork that he had printed off for me. This made taxing my car very easy.The boot shelf was missing. When I mentioned it the young man he wasn't sure if there was one. However it was found and put in my car before leaving the garage. This should have not happened.Bit disappointed that the stop start does not work but was informed it all depends on what the temperature is and what other things you are using in the car. (Air con etc). We have a KIA Sportage in our household and the stop start works every time.Should I have received a service book or will this be provided at the first service?Hopefully you will respond to my feedback.

Our car ISZ3737 is a mobility car . Having spent at least 15 yrs with Nissan , we decided to apply for a Kia Sportage as the boot was bigger for husbands wheelchair also was lower..1 The Sportage that we ordered was not a hybrid model .2 We had to accept the hybrid on pick up day .3 We had to wait 2 hrs plus for takeover as my husband had forgotten his bank card and could not make payment for GuardX treatment !4 I had to ring my daughter who is a Dr at her workplace for her to pay the full amount !5 We were told that it had to be paid on the day and that our old car contract had been terminated.6 My husband was 84 yrs old and terminally ill with leukaemia and he had to sit all those hours at Sales Desk with David .7 Before we even got into our car another Salesman called Mark asked for keys to our new car so he could take photos of it for another client ?8 Our new car was parked alongside the demo cars and had people walking very close to it parked up .9 I had been promised by the salesman David that our dashcam lead would be removed from our old car on handover day .10 This did not happen ? I have tried numerous times phoning David ( many occasions was unavailable) to trace this lead which was purchased as a gift by my daughter .. I even spoke on one occasion to a Sean . He never contacted me and to day MY DASHCAM LEAD IS MISSING ??11 I took our Kia Sportage up for its first service .12 Was not made welcome at reception desk and had to find my way to service area .13 I was accompanied by my daughter Natalie.14 We sat in service area .15 As I looked towards Service Desk a man started to wave us across .16 HE SAID OUT LOUD “ YOURS IS A WEE MOTABILITY SERVICE ? “ not necessary to announce out loud ..17 He also said that a manual car had now just become available .. ( I had previously requested a manual car but was told that none available)18 I told him to check my handbrake and headlight alignment in particular .19 He did not tell me his name and just pointed to hire car in carpark and gave me keys .20 The hire car was stinking from cigarettes and had ash all over passenger seat . ( I suffer from asthma )21 Shortly after we left my daughter noticed that the dashcam was on in the car ???22 I phoned and enquired about the service video at around 1.00 pm as I had not received one and was told that it would be sent out .23 I got a phone call at around 2.00pm to say car was ready .24 My daughter and I drove back up and again not greeted at all well at reception ( no great customer welcoming skills ) .25 A young woman with glasses whom I now know to be called “ Katie “ actually shook paperwork in our direction as we sat in seating area indicating for me to come to counter .26 She told me car was ready and I said that I had not received my service video , she said “ it’s been sent “ I then looked at my phone and a text had only been sent after I arrived to pick up my car ..27 I asked for my paperwork ie service book etc ? She said abruptly “ Who did you leave it with ? I said the man who booked it in .28 She started to sigh never once called me by my name no apology etc so I asked to speak to showroom manager and was told that it was the service manager as he was highest in showroom .She asked why I wanted to speak to him and I said I needed to make a complaint29 I only found out then his name Michael, I explained to him my concerns re Katie and the handover late service cctv and smoke filled hire car plus active dashcam .30 I told him that Katie had treated me with utter contempt .31 Katie left her position and left other customers waiting to come over and stand with arms folded listening to every word that I was saying to Micheal .32 I asked Micheal if we could speak elsewhere so he headed to main front door as I explained everything to him ..33 He apologised and made excuses for Katie and said they were understaffed that day . I said that there was no excuse to treat a motability customer with such disrespect or indeed any customer .34 I left feeling very upset , was not even offered a cup of tea or coffee to settle my nerves .. I too suffer serious health conditions.After Service35 The service reminder on car dashboard was never reset !!36 The handbrake switch was still very odd .37 I had no reassurance that these areas that I had previously highlighted to Charles Hurst had indeed been fixed !!!38 I HAD A VERY DISTRESSING INCIDENT WHEREBY MY HANDBRAKE SWITCH BROKE COMPLETELY LEAVING ME WITH NO HANDBRAKE WHILST I WAS OUT SHOPPING 5 MILES FROM HOME39 I MANAGED TO DRIVE CAR HOME AND INTO DRIVEWAY WHEREBY I PUT IT INTO GEAR AND PLACED BRICKS INFRONT IF WHEELS .40 I PHONED CHARLES HURST BOUCHER RD AND WAS PUT THROUGH TO “ KATIE” who TOLD ME “ YOU NEED TO CONTACT MOTABILITY AND SORT IT YOURSELF ..”41 I reminded her that I had asked specifically that handbrake be checked as it had been making an unusual noise ???42 I rang motability and they helped get RAC .43 I had to drive my car with wires showing at dashboard and only two little light buttons to operate the brake for 3 wks approx ..I TOLD MOTABILITY THAT I NO LONGER WANT TO BE A CUSTOMER OF CHARLES HURST KIA BOUCHER RD AND HAVE HAD ALL SERVICES TRANSFERRED TO DOWNEYS KIA NEWTOWNARDS FORTHWITH.My husband and I feel extremely disappointed and discriminated against as MOTABILITY CUSTOMERS..Our DASHCAM LEAD IS STILL MISSING WHICH WE CONSIDER TO BE QUITE SERIOUS ..I hope you will look at our experiences at Charles Hurst Kia Boucher Rd and respond accordingly…Ps ( the dashcam footage , is a breach of our Human Rights Act, as it was NEVER EXPLAINED AT THE TIME OF PICKING UP THE HIRE CAR THAT IT WAS PRESENT IN THAT VEHICLE??SincerelyMrs Donna CoffeyMr James Coffey

I expressed interest in a test drive and noone bothered getting back to me.

Mark was dead on and very helpful but I wasnt able to get a deal.

Car sold with balance of 5 year warranty but after taking to another dealership found service timings not kept in line with manufactures warranty guidelines. Mis sold under consumer rights act 2015 as i would not have purchased if this information was supplied at point of sale

My name is niamh keatings and I wanted to voice my experience in Charles hurst kia 17/10.My wet belt had been changed by Charles hurst kia in June and turbo replaced in July 2025. Wet belt had failed and there then presented consequential damage. My car brakes had failed whilst driving on the motor way very unexpectedly. This caused a lot of emotional distress for myself and family members.I started higher purchase for this vehicle September 2023 and got it from Charles hurst first time buyers.These recent repairs were paid by RAC maintenance and repair plan, work was completed by Charles hurst kia. My warranty for RAC maintenance and repair plan expired in July.I met with Michael 15/10 to discuss an Eml light appearing, concerning noise under my car when driving on hills and p006 code on my vehicle. I advised I had been back multiple times to Kia to have consequential damage diagnosed and repaired.I had previously emailed him concerns I was having about this and he advised as car was out of warranty there was nothing they could do and any repair payments would be liable to me. I wanted to speak with Michael in person to explain the background of the incident and my concerns. Michael invited me for a diagnostic of wet belt 17/10.I went to Charles hurst 17/10 for a diagnostic.After a two hour wait Charles hurst mechanic and James approached me. James introduced this man as the teams senior mechanic.Mechanic began to explain there was nothing wrong with my car and it was driving without fault. There was no engine management light and he had deleted the p006 fault code that came up on his diagnostic machine. I advised the EML had been present on 15/10 and gone off after a couple of hours. That I was still concerned there was some issue with the car and after brakes failing due to wet belt failure in June I was extremely nervous.My family mechanic found a p006 fault code with diagnostic machine despite EML turning off before diagnostic testing and advised me timing belt may have slipped or become loose. This would be a costly fix and I should bring it back to mechanic who fitted the belt to inspect and check for me.Said this is common. I discussed same with manager Michael prior to my visit on Friday. I'm happy to forward email correspondence.Charles hurst kia Mechanic advised there would be no way of knowing if the timing belt wasn't correctly aligned without striping my car. I asked why I was invited for a diagnostic to assess my timing belt if they had to strip the car to ensure it wasnt in need of repair. He then advised he was confident the issue was a valve timing solenoid. Stated wet belt debris is in all eco boost cars even if they've only driven 20,000 miles. Said I wasn't listening to him.He began to explain how this part worked in the engine, how it affected the car. I again advised I would like the timing belt to be inspected, as previously when my car needed a new turbo I had been advised it needed a turbo pressure sensor to later have to return with the same concerns. I explained my frustration. He said their manager Michael was out driving the car and there was nothing wrong with the car. I asked why a mechanic wasn't driving the car to check it and a manager was. Mechanic left.James tried to advise the only action was for me to pay to have my car stripped which would be £700. Otherwise they couldn't do anything else. I explained I was upset and frustrated.Michael arrived shortly after this advising he had driven my car. It was driving "perfectly." there was no engine management light.Set my keys down in front of me and said "there's your keys niamh all the best." I explained I would like to speak with James as I wasn't completely happy with the explanation of timing belt and it not being examined when this is why I was invited to the diagnostic appointment today.Michael advised I accused him and his mechanics team of intentionally fitting my timing belt incorrectly. That his senior mechanic explained the issue to me and I still "wasn't happy." There was nothing wrong with my timing belt. I asked how he could ensure this was the case after saying my car needed to be stripped to check this. He said I was mocking him.I again advised Michael his mechanic said there was no way of ensuring timing belt was aligned without striping the car. James advised me this would cost £700 and I wasn't prepared to pay that just to ensure the car was safe. I advised I did not accuse Michael of intentionally not fitting the timing belt and referred to email sent to him on Wednesday 14/10. I explained I had been back and forth for repairs since my wet belt failed and I was extremely frustrated. Michael advised my warranty was no longer in effect so the car and repairs were my responsibility alone.Throughout this interaction Michael stood over me, he presented as condescending, impatient and unprofessional. I felt extremely embarrassed in a room filled with people.I left this store in tears and unable to speak. I sent Michael the email I sent him on Wednesday as I was in complete shock to be accused of something like this. I am extremely unhappy and have contacted the financial ombudsman to discuss the issues I've had with this vehicle; I've updated with recent interaction in Charles hurst kia.Regardless of whether they can help or not how I was treated was not right.

Car purchased on the basis of KIA warranty intact, emails sating case previously sent directly to KIA and Lookers feedback email.I now need a complaints reference number for my records.

I booked a service for my Kia Nero via the Kia Connect App. In the App I was quoted the price of £273 including Vat for a 4yr service. I took the car, as arranged to Charles Hurst Kia dealership at Mallusk. When the car was taken in for the service the price quoted was £450. There was no additional/ extra work required. So why such a big price discrepancy?RegardsMichael BarrettMY Review 16/9/25Booked my 4yr service on the Kia App and was quoted £273. The Dealers price was £450, though I did get a £40 discount as no work was required on the vehicle. Otherwise everything else went great, staff very pleasent and professional

I bought a Kia Sportage from Kia Belfast last month and received excellent service from start to finish. I have never bought a car myself before and was nervous and unsure but sales executive Mark McMullan made the process very easy.He was extremely knowledgeable, patient and helpful, in fact couldn't have been nicer or more professional. I would definitely recommend talking to him if you are considering buying a Kia.

Service was amazing, Sean and Lloyd were amazing, so knowledgeable and so helpful. They answered every question, got us sorted with a test drive and the level of service is just night and day compared to other dealers. Would happily recommend Kia to anyone on the back of this.