Everything happened exactly how it was supposed to, 5 stars

i was dealt with by helpful and knowlegeable sales he delt well in any thing i needed to know as well as being very presentable i bought the car from a hospital without a test drive when i came out of hospital meet micheal and had an instant respect for the man when i drove the car every thing he told was surpasted my wife feel in love with the car i now have competision lol but seriously i would like to thank micheal and charles hurst for the experance

Fast service, attentive staff.

Excellent superb service. Helpful, supportive and genuine staff. A pleasure to visit these people.

Really pleased with my recent service.

i had booked the service via the leasing company but when i arrived on site there didnt seem to be any record of the booking. james thompson2 worked work and got it sorted for me. thanks

The car looked great (despite the rain) and there was an excellent handover covering all the essentials.

Efficient and polite service

I had the pleasure of dealing with David Kane who was very professional and friendly. He answered all my queries and explained the process clearly. I have been in contact with David a few times since the initial meeting when I bought my car. He is always available and approachable. The manager was also very professional and went out of his way to get me the second hand car I had chosen (coming from a different KIA dealership).The whole process was extremely quick and free of hassle.

I find online very convenient and used the service again on this occasion. I was immediatley called back, excellent. However i was asked for repeated information already inputted online (i.e. mileage). The represnetative was pleasant and courteous but I was alarmed when he repeadetly asked was this my car, had I ever had it serviced with Charles Hurst before (only four times previous to this!) because my information did not match their information on screen. I try not to think the worst and that their data was hacked or something, probably human error and the wrong name and address had been allocated to my car reg. Anyway, I got booked in and all ran smoothly thereafter. When booking my car in for a sevice I was told my car belonged to someone else, they completely had the wrong details, this was my fifth service with them, worrying! However regarding the actual service and the Service Team, I cannot fault them, they were very customer focused and I felt valued, a rare thing these days. I cannot fault the excellent service carried out and the face to face customer service. It felt there was a shift in the team, a positive shift. Wonderful!