received reply very quickly - The salesman was efficient, friendly, but this time could not assist because of my requirements

Staff Excellent. Kept updated throughout the process.

Alas I haven't had to use the particular and any service (I think !) Tell me if I have missed something and I'll know what to do next October ! I have been using Charles Hurst for 4 years now following a life in South East Kent and the way the current team seems to know everything they need to do when a car comes in without a major fuss . All quite entertaining.

The lady on the phone was very professional and curious, she managed to put my mind at ease immediately and although I did not proceed with my inquiry due to motobility waiting times around microchips I would definitely use this service again

Always very helpful and they always let you know what they're going to do before starting.

I do intend to provide Hursts with a review in a view days detailing the very positive experience I had. I guess that what sticks in my my mind is that as my wife and I were leaving Hursts following our initial visit (at which we arranged a test drive for a couple of days later) we left talking not about the car but about our customer experience. Of course it's expected today that customers will be met with professionalism, courtesy, tea/coffee etc. but there was a genuineness to the engagement and a confidence that we were engaging with a happy team who would help ensure our needs would be met today and in the future.

Quick, easy & friendly

Very helpful. Managed to fit in an urgent service before MOT.

Everything was excellent

nice, friendly, very informative, no pressure