Customer is not happy that she was told to enterprise for a hire and CH can not supply a courtesy when the vehicle is booked for an Oil change which should not be due on vehicle. This is the 2nd complaint the customer has made about this. Customer complaint is direct at the whole of Charles Hurst in general. Customer is Motability customer

Very good serviceVery helpfulWould recommend to anyone who is looking for a car.

We had a very good experience. We were looked after by Christopher McClay who was friendly and knowledgeable throughout.

Can I get the email for complaints please I have images I need to send with my email please

Awful, fault not fixed, phoning now about itMauraSent from my iPhone

Each staff member I was in contact with was very helpful, very knowledgeable and very polite

Walked through the showroom and was ignored for about 5 minutes - had to walk over to someone sitting at a desk to ask to speak with someone in sales

The first car I inquired about was misdescribed - turned out to be a Kia E-Niro rather than a Niro EV - I had specifically asked for the latter (due to towing capacity). Your salesperson could easily have checked this. I was then dealt with your manager who was very helpful with the correct model which I test drove and was about to agree to buy (pending a battery test) when it was reserved by someone else online and then purchased. What a ridiculous system! My dealings with Charles Hurst were a complete waste of time.

I had a call back from a guy who was going to check what was remaining on my finance and send me what was available but I didn’t hear a thing after that call’

No video supplied as requested